Contact KiKUU Support
Company Name: KiKUU
About: KiKUU is an African online shopping mall with over 400,000 latest fashion
products available in the APP. Vary from fashion products to life essentials,
you can enjoy massive deals everyday!
Over 2 million people in Africa use KiKUU
to shop affordable goods.
KiKUU Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: service@kikuu.com
Verified email ✔✔
E-Mail: service@kikuu.com
Website: 🌍 Visit KiKUU Website
Privacy Policy: https://qiniu.kikuu.com/kikuu-privacy.html
Developer: KiKUU
Privacy & Terms:
5 Most reported problems 😔💔
Can I please get my money back, as i keep on ordering and being told my order its canceled due to being in South Africa and they can't deliver. Its more that 12months asking them about my refund no luck. This is unacceptable really. Is there anyone who can help me get my money back please, your service it's totally unacceptable really.
AM KINDLY ASKING IF YOU MAY PLEASE DELETE MY KIKUU ACCOUNT, BECAUSE I ALRAEDY PURCHASED THE ITERM USING SOMEONES ACCOUNT.
Bad Customer Service
by TadMon
I ordered an item and after over three months of waiting I got an email notifying me that my order had been delivered and signed for. The email also stated clearly that I could request for a refund if I didn't receive my order.
I put in the refund request and it was denied because they said they were going to deliver in a few days. After weeks of waiting, I decided to reach out to the customer service via their live chat option. The rep actually told me she doesn't owe me any money and can't offer a refund.
I resolved to let this go as I clearly wasn't going to receive the item or money.
Poor Customer relationships!!
by Concern Customer1
This is what happened when you shopped on a racist website. Just because we are black and Africans doesn’t mean you should treat us poorly. Beside we are not getting your products for free. We are buying them. I have experienced a very inexperienced customer service with kikuu with led me to delete the app on my phone. But today I’m re-downloading their app but by doing that I decided to write a review so you guys can improve in your customer relation. And start treating everyone equally. Thank you!!!
Very very very bad delivery service
by Degboe
I have bought 4 items from you guys and it’s been 2 months now, I still haven’t received anything. Anything I contact you the only response is it will be delivered soon. Like what do you guys mean?? No wonder Jumia is better off than you guys.
As soon as I receive my item that’s it am off. P
Poor services
Have a Problem with KiKUU: Online Shopping Mall? Report Issue
Why should I report an Issue with KiKUU: Online Shopping Mall?
- Pulling issues faced by users like you is a good way to draw attention of KiKUU: Online Shopping Mall to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a KiKUU: Online Shopping Mall customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using KiKUU: Online Shopping Mall.
