APPatient Reviews

I’m able to login, but I’m stuck on a screen giving me an option to enable/disable Touch ID. I believe because the font on the screen is too large, it’s not recognizing my fingerprint.
I gave APPatient ZERO stars only because I have to give it something. I can’t even give it 1/2 a star.
APPatient has been a colossal waste of my time and patience. Especially since I need to contact this particular doctor for a non emergent issue. Since my next appointment is in a few weeks, it can wait. But , I’d still like an answer to my question before I see him.
Please fix this. I’m on an iPhone, and my iPad does automatic updates to my apps, as my phone does. I’m frustrated at how my apps crash on my phone, this is one. I’d like to see when an app like this comes out, regular maintenance is done as apps like this are very helpful.

APPatient just straight up doesn’t work. It took me 45 minutes to get through the logging in and resetting password stages, and after all of that I now cannot check in for my appointment at all.

If I go to APPatient using the emailed link to check in, I get taken to a screen asking if I’d like to check in, where large text is covering the “Begin Check In” button and you can’t click on it at all. You can barely click the “Not Now” button, but if you then navigate back to checking in, you get the same screen and can’t do it.

If I go straight to APPatient myself and log in, I then get stuck on a screen asking if I’d like to enable Touch ID. However, there is large text covering both buttons there, so you can’t do anything to get past this screen.

I’m using a standard iPhone in portrait mode, and nothing happens if you turn the phone sideways. There seems to be no way to get past this, which means you just can’t do anything with APPatient. I’m worried that I won’t be able to attend my important virtual doctor’s appointment tomorrow due to this horrible, non-functional app. Medical practices, please use something else for your virtual appointments!

Ann Arundel Dermatology should be ashamed for using this poorly thought-out and nearly useless app. As patient portals go, APPatient falls horrendously short on both form and function. Account setup link provided by local AAD-affiliate office takes one to the web-based interface which allows the creation of a login, APPatient seems to require other or additional info during setup. Beyond that, at least from my use of APPatient so far, I can see only my previous appointment(s) while an upcoming appointment isn’t shown. This developer should look at the United Healthcare web-access pages, they’re very user friendly and informative. I’ll keep APPatient and check occasionally for updates and improvements, for which there is plenty of need.

Although APPatient can’t be used well on an iPad I just used my phone. I was easily able to set up and enter all of my information and logged in with the information provided by my dermatologist. The only thing I had to do was use “forget password” to set up a password. This is so much better now that I don’t have to spend 25min sitting in a room filling out paperwork and I can track all my prescriptions and see when I have my next appointment.

Literally going to save our practice right now. We received an email from ModMed they had decided to relaunch the telemedicine portion in hopes of helping us manage through quarantine. It seems they have cleaned out most of the bugs since the latest updates. They are incorporating live video chat into their telemedicine now. With the COVID-19 pandemic in effect this application will give my patients the accessibility they need. Everything about this is fabulous.

So frustrated with APPatient. I am following the instructions provided to the letter, however it does not do what as stated. 1) Attempting to click the link provided for a second time to set up your profile simply does not work. 2) Attempting to click the reset password link provided does not work either. Both spit you back to APPatient Store and you cannot set up a profile. 3) There is no support. When you attempt to get technical help with APPatient , it tells you to go to your doctors office. I missed a doctor’s appointment because APPatient was malfunctioning.

I wish someone at the helm would fix the bug that prevents me from getting into APPatient ! Once logged in, a screen pops up to ask if I want to set up facial recognition for logging in. The image is jacked and doesn’t respond to any touch on the screen. Only way to get out is to close APPatient !

Pretty useless so far…

I created my account and set my password online, then downloaded APPatient. I was able to log into APPatient just fine, but the first thing it brings up is a page asking if you want to set up Touch ID. There is a Yes option and a No option, but there is a text message overlaying the buttons and flowing off the bottom of the screen. You cannot scroll down to see the rest of the text and the buttons are unclickable, rendering APPatient unusable.

APPatient is junk. My Derm sent me the link to download and register before appointment but it won’t let me register and set up a password. Just takes me to the log in screen asking me to sign in which I can’t do without a password! Tried clicking “forgot password” and it sends me a link that takes me back to the log in screen. Uggggg - so frustrating. Can’t believe a professional medical office would use this amateurish app.

APPatient doesn’t offer anything for me. I was able to log in but nothing else. After logging in I get a page asking me if I want to use Touch ID but the accept or decline button does not work. It shows two different pages with one page overlapping the other. APPatient is a waste of my time. After looking at the newest reviews it seems as though APPatient developers completely ignore this problem

I can’t believe my eye doctor’s office paid for this piece of crap app. The auto email to set it up lacks sufficient directions and resetting word does not work as it says it can not locate the server (office website url) provided in the no-directions email. Like others who said, when you try the help feature it tells you to call your physician’s office. As an instructional technologist who designs training for a living, I can honestly say this is the worst.

I was just forced to download APPatient by my doctor’s office to check in for an appointment. But the buttons to click to check in do not work. And text is overlaid on top of those buttons. What a total joke. This cannot even claim to be a minimal viable product in beta test. Seems like something a kid tossed together in an afternoon. Cannot imagine how anything on it could possibly be secure, given that simple basic things do not work

I’ve reinstalled APPatient , rebooted my phone, nothing works. After you sign in it goes to a page to ask if you want to enable facial recognition. That page is completely unresponsive, you can’t enable or deny facial recognition and there’s text written over the top of the choices making then impossible to read. That’s all the farther you can go. APPatient is completely non functional. What a joke.

APPatient is worthless trash that purely relies on your doctor’s office for any and all support. And because the set up is new for the offices, that means....you guessed it, APPatient doesn’t work!

I did not receive a password when my PocketPatient telemedicine appointment was established. No problem, I thought, I’ll click the ‘forgot password’ link.

That link on PocketPatient was broken. I tried it from safari, chrome, desktop - it never worked!

PocketPatient doesn’t have any support chat or phone numbers.

My doctor’s office are all out on remote work and can’t get in touch with PocketPatient either to fix this.

The result - no telemed appoint and a 1 Star (I’d give it zero stars if possible) for the PocketPatient app!

APPatient is very frustrating showing multiple error messages when in use. APPatient locks up in a loop after uploading images. Tried using on multiple devices and browsers with the same outcome.

APPatient is the most difficult app I've ever had the unfortunate need to use. If not for my doctor's requirement to complete the medical history to get an appointment this crapware app would be in the toilet where it belongs.

APPatient developer should try to fill out tbe medical history sections to see how truly awful this crapware really is.

Only rated one star to get my comment submitted. Would otherwise rate it as S...t

Very user friendly. I love how I can see my upcoming appointments and request a new one. I was also able to send a message to my ophthalmologist over the weekend and they followed up with me first thing on Monday.

App doesn’t allow for Touch ID. Must manually enter password each time. I would imagine if you have more than one provider using APPatient, you’d have to enter their information each time. A bit annoying.

I was emailed a link to set my password, but the link takes me to APPatient Store. Whenever I “open” APPatient , it simply opens it, instead of following through with the link. This is making it impossible for me to set my account in the first place (since I can’t even use my computer to make an account). This is ridiculous. Enable Universal Links or something.

Has become a big negative for my practice. Patients can’t connect easily and refuse to use it - way too much staff time “troubleshooting “.
Here’s what my patients and I need: an app integrated with the EHR where patients can sign in easily, enter their own history in detail, upload photos, then wait in a “waiting room” until time to connect with the physician for the telehealth visit.

Dr Halpern addressed my issues in a very through manner. She suggested a full body scan, which I never had before. I feel good about my first visit.

This has come in handy a few times- super cool!

Loved chatting with my doctor on video and not having to leave my home!

Such a seemless experience! I live that I can do this anywhere and can soon see and speak to my doctor.

already tried 5 times and restarted my phone. still keeps happening! very frustrating!

App keeps crashing when you are gonna submit

Easy to use!

Crashes every time when submitting.

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Horrible app. I tried APPatient with three phones (all phones has the updated software both ios and android) and a tablet all of them crashes when it get to the clipboard page. There is no app support from modernized tech and will only direct you to your Dr’s office who does not have a clue about APPatient . I needed it for a monthly medication Rx but since both my MD office and APPatient company couldn’t help me I’m thinking to change doctors.

Horribly difficult for patients and physician to use. Tried with 4 patients who all gave up trying after 10 minutes of setting it up on their phones. Needs to be set up completely differently. Should try to mimic other platforms such as doxy.me which are extremely simple to use.