Holonis app not working? crashes or has problems?

Holonis Status

Last Updated on 2020-08-27 by Holonis, Inc

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Common Holonis Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Holonis app on iOS and Android devices. Solve all Holonis app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Holonis iPhone Issues and Solutions

Holonis iOS app crashes, not working, errors
Holonis iOS app network issues
Holonis on iOS has black/white screen

Holonis Android App Issues and Solutions

Holonis has errors/crashing/not working
Holonis server network connectivity issues
Holonis has black screen

Holonis iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Holonis app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Holonis app crashes or not working on Iphone (iOS):

Close and restart the Holonis app on iPhone
Update Holonis app to the Latest Version for iOS
Uninstall and reinstall Holonis iPhone app
Update your iPhone to the latest iOS version

Fix Holonis on iPhone unable to connect to server/internet connection issues::

To resolve Holonis network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Holonis black/white screen (blank screen) on iPhone:

Follow the Holonis iOS app troubleshooting guide Here →

Holonis Android App Issues and Solutions

Fix Holonis not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Holonis app issues:

Force Stop the Holonis App
1. On android, goto "Settings" » click Holonis app. » click "Force Stop".

Update Holonis to the latest version on PlayStore

Clear Holonis App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Holonis app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Holonis.

Fix Holonis unable to contact server/ Holonis internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Holonis » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Holonis » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Holonis on android.

Solve Holonis black/white screens issue on Android:

Follow the Holonis android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Holonis, Inc, developers of Holonis.

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