Contact XDV Support
Company Name: Shenzhen Sunchip Technology Co., Ltd.
About: You recorded it, now share it with the world.
The XDV app allows you to view
real-time footage while using Wi-Fi-enabled action cameras.
XDV Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: roypeng@sunchip-tech.com
Website: 🌍 Visit XDV Website
Privacy Policy: https://www.freeprivacypolicy.com/live/06131220-469e-4111-b487-f16d1124fc25
Developer: wisdomplus
4 Most reported problems 😔💔
I used the XDV app to download videos from my GoPro camera. When the videos are downloaded, the video does not play. I can hear the sound but the video does not move. What can I do to fix that?
Cheap camera but app simply doesn’t work...
by Yupyupo
The overall camera comes with a lot of features and accessories considering how cheap it is, but if it doesn’t work what good is it? I have a new iPhone and when I download the app it gives you 1 option to connect to WiFi and when you click it says it can’t connect. Also the display screen on the camera itself really hurts my eyes almost makes you go cross eyed, not sure if my screen is broken or what. I’m wondering if all the reviews I read online were fake because of the reviews here. I’m pretty sure I just flushed $40 for this thing plus $25 for a 64 sd card. I’m gonna try connecting again through iPad but either way this isn’t at all user friendly.
Why it stinks
by Warrloki
So I have had theCamPark camera for a while but never used it. Decided today was the day. Tried to use the QR icon in the book to download the app for WiFi. Icon failed, ball one.
In order for the camera to work with your phone, you have to join the camera WiFi. This removes what ever WiFi connection you might use else where. Strike one.
Installed a memory card into the camera. Tells me it needs to format before I can take photos or video. Strike two.
Decide to go buy another memory card, so I try to use the app. Get the error that it
Needs local authorization. I installed the app, what more does it need. Oh wait, I denied the location service!!! If it won’t run with that turned off... Strike Three, You’re Out!!
The app is useless
by Stuewer
I was really excited to test out the app portion of my Campark camera. I thought it was really cool that I would be able to send files directly from the app that mirrors my camera to my phone.. Unfortunately, the app doesn’t work in the slightest. The app connected to my camera for about 5 seconds before disconnecting. When I try to reconnect the message “connect over time! Please make sure connecting DVs network” flashes across the screen. No idea how to interpret that or how to fix it but after reading other similar reviews it doesn’t seem like something I can fix but rather a big flaw with the app.
Have a Problem with XDV? Report Issue
Why should I report an Issue with XDV?
- Pulling issues faced by users like you is a good way to draw attention of XDV to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a XDV customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using XDV.
