Contact Wallet Support

I REALLY want(ed) to enjoy this app, but—in its current state—it is completely unusable. Usually, free trials are supposed to get someone hooked on a service to keep them engaged with it, but that is not the case here. At first, I was really excited about this app because is was EXACTLY what I searching for in all aspects—full-featured, ad free, beautiful UI/UX, great price—but that feeling didn’t last very long. After syncing an account, I was able to really dig deep into the app, going through every tab and feature. I then decided to sync another account… no problem. Then, on the third, I kept receiving an error message (and, yes, it was a compatible account from the main list). For about two days, the other accounts stayed in tact—but, on the third day, they disconnected and never re-connected. I tried periodically for another day… and, nothing. I contacted support SEVERAL times over the next few days, and—even till this day—have heard nothing from them at all. Non-existent. So, my free trial has been wasted, I’ve received no response from support, and — unless something changes — I’ll have to research for another app with the specific feature-set I want (which has been pretty hard to do).

After many complaints and requests for a fix with no solution I gave up on wallet and walked away although I did make the purchase and that’s why I held out. Honestly the amount of times they have issues with bank sync and the fact that transactions are out of wack with the gap between when it goes down and finally comes back up months later.. it’s hard be financially smart with this app. I gave up and tried other apps. I recommend Personal Capital for investors and advance users and for just about everyone I highly recommend Mint. Mint revamped their design and reminds me of wallet just 100x better and is very user friendly. Wish you did better with your app Wallet and customer service. It’s time for me to give up on this app and move on.

I primarily purchased this tool to serve as an account aggregator for my many accounts. It took forever to set up and then dumped all of my custom settings. The app does not play well with any of my banks platforms and as such i must manually log in every time and often it takes several attempts to do so. If you are going to use this app plan on manually downloading activity from your financial institutions to your pc and then uploading from your pc to your app. Even the premier version is troublesome. I can do everything this app does with an Excel spreadsheet. Disappointing waste of money. I now understand why the lifetime subscription was so cheap. Got my money before I knew it would not deliver promised functionality.