SapphireIMS app not working? crashes or has problems?

SapphireIMS Status

Last Updated on 2023-01-12 by TECKNODREAMS SOFTWARE CONSULTING PRIVATE LIMITED

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Common SapphireIMS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SapphireIMS app on iOS and Android devices. Solve all SapphireIMS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SapphireIMS iPhone Issues and Solutions

SapphireIMS iOS app crashes, not working, errors
SapphireIMS iOS app network issues
SapphireIMS on iOS has black/white screen

SapphireIMS Android App Issues and Solutions

SapphireIMS has errors/crashing/not working
SapphireIMS server network connectivity issues
SapphireIMS has black screen

SapphireIMS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SapphireIMS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SapphireIMS app crashes or not working on Iphone (iOS):

Close and restart the SapphireIMS app on iPhone
Update SapphireIMS app to the Latest Version for iOS
Uninstall and reinstall SapphireIMS iPhone app
Update your iPhone to the latest iOS version

Fix SapphireIMS on iPhone unable to connect to server/internet connection issues::

To resolve SapphireIMS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SapphireIMS black/white screen (blank screen) on iPhone:

Follow the SapphireIMS iOS app troubleshooting guide Here →

SapphireIMS Android App Issues and Solutions

Fix SapphireIMS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SapphireIMS app issues:

Force Stop the SapphireIMS App
1. On android, goto "Settings" » click SapphireIMS app. » click "Force Stop".

Update SapphireIMS to the latest version on PlayStore

Clear SapphireIMS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SapphireIMS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SapphireIMS.

Fix SapphireIMS unable to contact server/ SapphireIMS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SapphireIMS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SapphireIMS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SapphireIMS on android.

Solve SapphireIMS black/white screens issue on Android:

Follow the SapphireIMS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TECKNODREAMS SOFTWARE CONSULTING PRIVATE LIMITED, developers of SapphireIMS.

About this app

this app is an enterprise-grade IT Service Management System that delivers end-to-end IT Service Management functionality through a modular and seamlessly integrated package and includes Service Desk, Asset Lifecycle Management, Business Service Monitoring and Service Automation. this app helps organizations align their IT service management delivery with their organizational process and helps them to continuously monitor and improve their IT services delivery. this app is being used today by both Managed Service Providers and enterprise IT organizations for IT services and operations management.