R7 Status

Last Updated on 2024-04-09 by Radio e Televisão Record S.A.

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Common R7 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot R7 app on iOS and Android devices. Solve all R7 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

R7 iPhone Issues and Solutions

R7 iOS app crashes, not working, errors
R7 iOS app network issues
R7 on iOS has black/white screen

R7 Android App Issues and Solutions

R7 has errors/crashing/not working
R7 server network connectivity issues
R7 has black screen

R7 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever R7 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix R7 app crashes or not working on Iphone (iOS):

Close and restart the R7 app on iPhone
Update R7 app to the Latest Version for iOS
Uninstall and reinstall R7 iPhone app
Update your iPhone to the latest iOS version

Fix R7 on iPhone unable to connect to server/internet connection issues::

To resolve R7 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix R7 black/white screen (blank screen) on iPhone:

Follow the R7 iOS app troubleshooting guide Here →

R7 Android App Issues and Solutions

Fix R7 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent R7 app issues:

Force Stop the R7 App
1. On android, goto "Settings" » click R7 app. » click "Force Stop".

Update R7 to the latest version on PlayStore

Clear R7 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "R7 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch R7.

Fix R7 unable to contact server/ R7 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click R7 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got R7 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch R7 on android.

Solve R7 black/white screens issue on Android:

Follow the R7 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Radio e Televisão Record S.A., developers of R7.

About this app

Assista vídeos, leia notícias, e veja as melhores fotos de seus assuntos favoritos: Notícias, Diversão, Meu Estilo e Esporte. Com o aplicativo do this app, as notícias mais quentes do Brasil e do mundo chegarão até você de forma rápida. O melhor conteúdo do Portal, totalmente adaptado ao formato do celular. Personalize o app de acordo com o assunto de seu interesse. Salve o conteúdo para acessar depois e compartilhe com seus amigos.