Contact Dragon Anywhere Support

by Cspain11

This app is to glitchy and loses your hard work and information. I had to renew my subscription and I went through the website to renew the subscription because the app would not work. After I paid $15 I tried to go back into the app and it would not allow me to dictate although I had updated my payment information and they withdrew the funds. For hours I sat here on my iPhone and try to get the app to work. I even deleted the app and reinstalled it and logged in with my email address, well all my documents are now gone lost. You would think that I could login and all my information would be there but it’s gone all my notes all my hard work. If you were going to use the system I would not rely on it and I especially wouldn’t be putting your most precious work into it. This is not the first time I’ve lost information using this app actually this is the second time. Their customer support is horrible their website is confusing And the app is to glitchy. When it works it has great potential but if the app is going to lose all your work I don’t know what the point is an even using the app. Be very cautious buying this as it glitches at the worst times when I needed this the most, it wouldn’t work and will glitch out for hours like now.

by Jeff11769

I never even got to the use the app. The app is broken you receive the notification from apple that the subscription is active and then you can’t sign into the app. It says the email address doesn’t exist in there system. So I canceled it and tried their web site. Not any better you go through the whole purchase and then go back to the app and again it says email doesn’t exist in there data base after you receive an email to that same email with the receipt of your purchase. Then you go back to there web site to log into your account and after entering log in info page reloads and goes back to log in screen saying unknown error. Contacting customer service the next day was a waste of time also. It is amazing if this company is able to get any money from customers. Nothing works you cant even attempt to use the product. They really need to revamp there purchase process. Maybe someday i will actually be able to try the app. Someone from this company should actually try to purchase there own product so they can see how broken the process is. Complete fail.

by Dr Blue Music

I purchased/committed to the trial of Dragon anywhere. While I find it to be effective in dictating there are significant editing limitations. For example, I had dictated all my clinical notes as a trial the software. Somewhere along the way several paragraphs of notes deleted. I found no way to restore the hour of work of writing/dictating that was lost. In fact, while working to restore the lost paragraphs, I lost the final two paragraphs. As I see, there is no way to restore un-edit or undo typing, via Dragon anywhere. The risk then becomes in the event that you make a notable error there does not present to be any easy or simple way to restore the document or typing it was lost. I will and my subscription today because of this error/inability, fearing that such could happen again.

I use Dragon for Mac extensively in my clinical practice, finding it to be ineffective way to dictate charts/clinical notes. I was hoping that Dragon anywhere would provide similar feature, without having to lug around a computer and headset to do my notes. Maybe in the future Nuance will figure this out, but at this point I would not recommend this program.