Contact Payanywhere Support

Update. I just spent over an hour trying to update my firmware, changed my password. I finally got password changed but it will not accept it with a PayAnywhere service. I can only get into the new fancy reporting feature. What does it matter if I want to report what I make, if I can’t make any money with this darn thing! FYI, it worked fine yesterday when I tested it. It’s the weekend updates that are going to make me go to square This works pretty well most of the time. One rather large issue I have is they do their updates on Fridays. I need the app on Saturday mornings. If I am not near a trusted Wi-Fi. It will not work until I update, and I cannot update without Wi-Fi. I have been caught on several occasions without ability to take charges simply because of this. I am now in the habit of checking Saturday morning before I leave, but you know what? Sometimes it’s hard to make that much time. It would be such a simple thing to either alert the users via text or email that there is an update coming, or allow someone to use the 2nd oldest version if it’s not updated. I do think the customer service part of the service is really good. I did notice the most, positive, recent reviews were all dated in early December….

New update is not easier. My day is filled with little stressors because my application and card reader do not connect. I have to log out of the app, log back in, and hope that it is connecting with the card reader. The new card reader is Bluetooth and the reliability is about 30% that it connects. I’m using an iPad. I put in manually half of the time because the card reader doesn’t work and I get flak when I call and tell them that it’s their software that’s the issue. I have to fight to get the percentage back for putting it in manually when it was their software that was the issue. There have been times when I haven’t gotten money back over this and I’m tired of the daily stressors. I’ve had this company for a couple of years and it is never been smooth. They try to hide the fees and don’t give out a monthly report. It’s very hard to find out how much they’re taking. My bookkeeping is clean I need reports, It doesn’t seem like they want to make my life easier… They’re more interested in hiding their fees from me.

I’ve been using this app since it was a different name. Some of the problems may be due to banking regulations. Other problems are app related. I have a Bluetooth chip reader. It rarely works. Customer support says to delete app and reinstall. Reader works for one transaction then fails. I do most transactions manually. The rate is higher for this type of sale, so no incentive to fix. I can do several sales a day. The app has a short cut log in but if you use it cards get declined. Force quit app and re enter email and password to process transaction. I spend several minutes processing every sale. The rate is fair. I’ve tried other merchant services and they are more costly. Overall frustrating to use but rates are good. I hope over time bugs get worked out.