Contact Rebag Support

by MarisaVictoria

1) The customer service chat feature in the app is a joke. You enter your message and *every* day it tells you they’ll be back online “tomorrow”. My message remained unread for 4 days, essentially letting the clock run out from the 7 day window we have to return an item. My case was unique and I needed to talk to a human. No luck. Couldn’t get a person via phone, via chat and couldn’t even get the courtesy of an email reply either. Insanely unprofessional. Never shopping with Rebag ever again. 2) Once you buy an item, all the photos are then blurred out, which is frustrating if you need to then relist the item (be it there or elsewhere). Other sites retain access to the images. It’s an annoying aspect of the user experience that further demonstrates lack of thoughtfulness towards customers.

by MovieStar F

I have done business with Rebag for years. The first issue I have with them and have to use Customer Service the experience is AWFUL!! I purchased a Burberry Bucket Hat from Rebag. The listing details and measurements said Large but the photo was a Medium. I chatted with Customer Service - Lisa via messenger to confirm what size the item was before purchasing and the rep Lisa told me the measurements were correct and the hat was a Medium, so I ordered. I get the hat and the measurements are NOT correct because those measurements were for a Large, not the Medium. I returned the item. HOWEVER, they ONLY refunded my money of the item. They DID NOT refund the $20 Shipping Fee each way, totaling $40! Why should I have to pay shipping for their mistake??? I have been trying to get my $40 refunded for weeks and keep getting the runaround! It’s UNFAIR and I will NO LONGER do business with Rebag!

by Unhappywontuseagain

The app is fine enough. The actual business is a total mess. I’m still waiting for my payment almost a week since I got an email from them saying that they will pay for the bags I sold. Customer service is completely useless and unhelpful. Buying isn’t that much better either. When I asked about the product and its authenticity, all the agent could say was that their “experts” vet their products. They could not answer what the number on the tag means. I feel like that’s a pretty basic info that people in the business of selling bags should be able to answer easily. Made me question their entire authentication process. Sure they might actually be authentic but they are not very good at giving their customers the confidence and trust they need when purchasing luxury items.