Scan Hero: PDF Scanner Reviews

by Kevinch0514

I looked into ScanHero knowing that it was free and because I need this for a school project. The first thing ScanHero asked me was a subscription with a free trial followed by monthly payments. Knowing that I can unsubscribe anytime, I subscribed to ScanHero only to find out that ScanHero didn’t suit my needs. I immediately uninstalled ScanHero from my phone and went to ScanHero Store to remove the subscription. Somehow, ScanHero still had access to my account and took money from me, which I was notified of today because I didn’t have enough money in my account. This is not ethical, and I want to get my money back. As proof, I can send the photo of my downloads. ScanHero was downloaded on May 1, 2018 and deleted May 1, 2018. Please address this concern. Thank you.

EDIT:
To whom it may concern,
I did go to ScanHero Store and remove my subscription. I don’t understand how it my removal did not work. Again, I downloaded ScanHero and found out it doesn’t work well on my phone. I then deleted ScanHero from my phone and went to ScanHero Store. I made sure that I removed my subscription the day I registered for the subscription. Somehow my cancellation did not work. I know how to unsubscribe from apps from previous experiences on my personal device and other devices. I just don’t understand how the I couldn’t unsubscribe this one time. Thanks for your response.

by Light Dweller

I downloaded ScanHero last past summer. There wasn’t much I needed to send, and it ended up not working well for me, even when I added the free trail to try for better usage. Once that proved ineffective along with the poor organization of ScanHero , the ambiguous layout of features, and the layers of fine print, I terminated my subscription and deleted ScanHero . It was worthless. This last month, I noticed an odd charge on my bank statement. In spite of going into iTunes, canceling the subscription, and deleting ScanHero months ago, I’d been charged for almost eight months!!! I reached out for help to end my subscription and seek restitution for this misuse of mutual trust and ethical dealing. This is unacceptable, and I see in the reviews that I’m not the only unfortunate drained by your parasitic app and its fine print.

by Schwadam

I couldn't make a single move with ScanHero without being dragged to ScanHero Store and having some random app thrown in my face. I've never had to fight through so much crap to execute a simple function before. You hold it above a document and once it's got it in focus, it automatically takes the picture and cues itself for the next page, and this function seemed to work very well, actually. Then, I selected three of the six pages (the limit of the free version of ScanHero ) of the document to email to myself. What arrived was the first page, followed by some blankness which it called "pages 2 and 3".
So, the violent onslaught of ads, combined with its failure to include the three scanned pages that it claimed it would send in the email attachment earns it zero stars!
I will admit that it was good at the scanning part. Maybe everything functions properly when you buy the full version, but the free version doesn't even do what it claims it will do, and that makes me sad.

by T.B.2018

Do not use ScanHero! I downloaded it for free because I needed to scan a few things. I then deleted ScanHero from my phone and thought I was done. This morning I got hit with a $40 charge out of the blue. ScanHero relies on the fact that subscription cancelation is a separate process from deleting ScanHero ; it’s deceptive, unfair, and disappointing. ScanHero is looking to swindle anybody who doesn’t spend their entire day reading the thousands of pages of user agreements we’re all subject to just for existing in a technologically sophisticated world. So much for good faith and fair dealing! My refund request through Apple was denied, and $40 is a lot of money for a grad student with no income. Bottom line: don’t bother with ScanHero because it preys upon people who assume that the company is acting in good faith.

by YejOh

I downloaded ScanHero to take a picture and scan just one document. I deleted it right after and had my automatic renewals setting turned off on my iTunes account but still got charged. After being charged I went and double checked that I wasn't subscribed for another week and it seemed like I wasn't. I got charged again. I checked AGAIN and there is no "unsubscribe" or "cancel subscription" button. I contacted the support team and they responded with:

A successfully cancelled subscription should have its expiration date specified, have no subscription option selected and no "cancel subscription" button available.

--to my knowledge all this was and still is true and yet if I get charged for another week I will be so much more furious than I already am! ScanHero is not worth the hassle of using once unless you don't mind it eating slowly eating your money.

by ComboRobo

I got ScanHero in order to take pictures of documents (of course) for enrollment for my benefits at work. I’ve used a docuscan through the Dropbox app and fell in love with the scanner. Unfortunately I can’t use the Dropbox to email docs from my phone so I searched for an app that I can just save documents to my phone. I was disappointed when realizing these apps require paid subscriptions but I downloaded this one anyway. I couldn’t believe the lack of quality for ScanHero despite the requirement to pay a subscription for it. The document sensor is off and clips non document backgrounds and the quality of the image is lack luster. I was just as well off taking pictures of my documents with my camera phone with no app and sending them. Very unprofessional looking, I hope my HR department even accepts them.

by Dj This Stinks

Since you updated ScanHero it’s been very difficult to manage. Please put it back the way it was and I will give you five stars again. But, leave it this way and I will drop it down to a -5 if I could. It’s difficult to know where to go to scan. After I hit everything a pull down menu shows up with scan at the very, very bottom. It’s a SCANNER to scan something should be placed at the top of ScanHero not at the bottom of a pull down menu. I don’t like ScanHero anymore. The scan button goes round and round about ten times before it clicks. I finally found the scan button but this whole app needs to be put back the way it was eight months or so ago before the update. It wasn’t broken — now it is — FIX IT, please!!

by Kaitlyntk

I am very disappointed with the developers of ScanHero. I temporarily needed ScanHero to scan some paperwork for school, so upon opening the apps, after it gave subscription options, I chose the 3-day FREE trial. After I scanned the documents that I needed to scan, I promptly went into my App Store profile and went ahead and cancelled my subscription to be sure I didn’t get charged once the free-trial ended. All was well. A couple of hours later, I checked my bank account and noticed that my there was an apple store transaction for $43... mind you that it was a 3-day FREE trial and I was charged for a 1-year subscription to ScanHero within hours. I never authorized this purchase and never provided and password, fingerprint or anything to verify or authorize the purchase.

Overall, ScanHero itself is fine, but because of this “scam” I would not suggest ScanHero to anyone, nor will I ever purchase it again. I am not one to write reviews, but I am very upset and disappointed with this situation.

by Reviewer585959

I do not recommend ScanHero to anyone trying to get something done quickly, easily, and/or effectively. It’s full of bugs, crashes often, takes forever to apply edits and randomly reverts images back to their original form, and won’t let you send anything to yourself unless you buy their premium subscription which is ridiculously overpriced and used to be free. Even after you break down and buy the subscription because you have no time to do anything else, it takes two or three app restarts to get it to recognize that you’re a premium member and let you send anything. ScanHero is a recipe for frustration and again I do not recommend it, but if you have no other way to get something scanned, I will admit that it EVENTUALLY produced a legitimate copy of a document I needed and so will probably do the same for you. Or you could just go find a different app that works correctly.

by T0NYTIGER

ScanHero used to be really great. it was very useful and convenient, and great for organizing business like documents. However it is greatly gone downhill by adding advertising much of the time when you try to perform an action. and now that the iPhone has allowed the feature of scanning it has made this application unnecessary.

if they want to improve ScanHero that need to bring back the one time purchase option. when this up first began you paid for it once and that was that. Now even though I’ve already paid for ScanHero before, I am now being bombarded with advertising again. It’s like being sold a product of them being robbed of that product just because they feel like it. So take away the advertising. Some of us got actual business things to do.

by Kailsone

I downloaded ScanHero to scan 12”x18” documents for work. It helped me get the job done, so for that: 2 stars.

However, the UI is not super friendly, there were some glitches when I tried to upload photos to my library, and ScanHero processes photos with a high contrast filter. My documents were white and I took the photos on a black table as recommended. Still, the resolution came out not great. Why anyone would pay $40/year for a subscription is beyond me.
I originally signed up for the 3-day free trial (which automatically enrolls into a year subscription if you don’t end it within 48 hours of downloading ScanHero !!) It took me about 30 minutes to figure out how to end the subscription in my iTunes account. This could be a problem with iTunes itself, so I won’t blame Scanner.
Anyways, would not recommend!

by Dombrager

App keeps telling me that I need to set up an email to send scans but does not give any place (that I could find) to set up an email address??? I need these files emailed to me so what am I supposed to do?

Update: you need to go into your phone and actually change your settings for your whole phone which I personally think is not something I want to do. There’s a reason I didn’t have an email address connected to my phone. Also ScanHero should have those instructions somewhere instead of leaving the user hanging. Just saying “you need to set up and email address” does nothing to help me. Especially since most functioning apps allow you to set up an email address within them. I think it’s poorly designed but whatever.

by La Garra Chapina

If you are going to use ScanHero to scan from camera or photos app, it will give you good image quality compared to other apps I’ve used not compared to a 600+ dpi scanner, of course. The downside of ScanHero is it’s cropping tool. It takes me too long to crop an image nicely with their current cropping tool. It’s so imprecise you could only guess you are cropping the edges. I’ve mainly use ScanHero to combine pages I scan with my desk scanner and to split pages into separate files. ScanHero is awesome to combine files from different sources, not optimized to split files though, because you can only do it with one or two extra steps. Once they fix the cropping tool I will give one extra star.

by Mike J. R

I have 8 scan apps most have to many options making it harder than it should be for scanning a document or photo. ScanHero scans, text is sharp, clear and saving were I want to save is easy. I have to give it a 5 out of 5. I haven’t purchased the paid premium yet. Have 2 more to test out, but doubt they have the simplicity to capture a document text as easy as ScanHero.

by SuzuQ14

Easy to scan and scans well. I’m by no means very tech smart so I struggled to send 5 copies to the same place.
The tutoring that they offer only shows how to capture the image which ch is great, but to novices like myself, it’d be so much better to give more ‘how to information...
HOWEVER, the developers left me a message following my review and it was super easy. Hopefully they’ve corrected the tutoring option for us non-techies... lol
If you ever have any trouble, ScanHero ’s customer service is very quick to respond and help.
Great app! 😃

by Acb84

Not sure who is writing these reviews but I regret this (accidental) pro subscription. ScanHero is horrible at capturing VERY clear and defined pages. Wife has another app that was MUCH CHEAPER that’s able to capture pages on the FIRST try without having to hover over a page for days on end for this piece of **** to recognize it. Even still you have to go back into the image to trim the edges (which is upsetting given the obvious contrast between the black surface and the white 8.5 x 11 piece of paper. SMH. Worst decision of my life [insert face palm]

by Tradermama

This scanner app is pretty easy with the one single exception, one cannot increase the size of your text when you want to review a document ! Ive tried everything I could think of but to NO AVAIL!
I open a document to see what it says and the font is so tiny you can’t make out what the darn thing says! Example I tried to read a date on a insurance policy to see if the insurance was still active and forgot it!!
I’ve tried emailing support and I hope they respond soon!
Other than that I would have given it 5 ⭐️ stars!

A NEW UPDATE! This scanner is now a FIVE STAR ⭐️ ⭐️⭐️⭐️⭐️ app! With in minutes of emailing support I received a reply with the most simple instructions on how to increase the document in order for me to read it!! ( Im almost embarrassed as I didn’t think of everything to solve my dilemma...
SO MANY THANKS 🙏🏼 YOUR APP IS AWESOME AND SO IS YOUR SUPPORT!!

by RealForever

This is literally the most useful app I have ever downloaded. It is not a cheap app, however it is worth its value to me 10x. I needed to scan documents and was having so many issues with my home HP scanner. I searched for a scanner app and this came up. It recognizes the pages perfectly and makes it very easy to organize and save them.

It has never crashed even a single time. What used to take me an hour now takes 2-3 minutes. I’m never using a standalone scanner again.

by MississippiArab

I am well into my 6th decade & I’ve been scanning documents for well over 40 years...what a hassle but with this scanner App “the hassle is well over”. ScanHero IS SO EASY!!! It takes me about a minute to scan 21 pages. And I can scan anywhere in the world. the old scanner way, would’ve been two hours to scan two pages and I would have had to find a scanner somewhere or go home. My husband has been in commercial real estate for 40 years and we can work anywhere in the world that we want to and send our clients their needed documents. ScanHero deserves 100 stars.

by TemporalJavelin

It’s a really great app! Gets the job done exactly how I want, zero issues. I have no interest in paying for ScanHero and the functionality of the free version is great. That being said it is a little misleading because it makes it seem like you’re required to either pay or start a free trial (and eventually pay) to use it which isn’t true. There’s a small x in the corner of these pop ups but if you don’t know what you’re looking for it seems like you can’t use it without paying money or agreeing to pay money in the future.

by Sarahb37

I downloaded ScanHero for the free trial, intending to only use once as a convenient option to a scanner. Upon using for the first time, I found that it would not focus in on the documents I was scanning and would not allow for manual capture of documents. It would try to crop out bits and could hardly capture the full document. I had to end up finding a scanner to make the scans come out correctly, so this was useless for what I needed.

Also, ScanHero will automatically subscribe for you to begin paying a yearly subscription ($39) without mention. So be sure to either change that option or delete your subscription on your account after a few days before it charges you!

by DylanCobain

Figured there would be a free version like with some other scanner apps, but user is auto-enrolled to a subscription. Developer response here will be that it can and should be cancelled on my end. Here’s the thing. ScanHero (already deleted) will show up in your “purchased” but if you go to cancel the subscription, as I have, during the trial period through apple settings, ScanHero is not listed and no cancellation is possible within the trial period from what I can see. Instead, I froze my Apple Pay and payment information before this bait and switch operation takes $40 bucks. Run. I’ll deal with the adds from other scanning apps (which I was also already bombarded with in the 10 minutes of figuring out how to get rid of ScanHero).

by Cturney

App works decent for what it is: a way to take pictures and automatically convert to PDFs. I downloaded ScanHero and agreed to the free trial period. When I read it, I thought it was a 7 day trial. It’s my fault for misreading, but there was no notification from my phone like other subscriptions that it was about to renew/convert to a $40 charge. Again, I misread, BUT all of my other subscriptions have alerted me and this one did not. It wouldn’t have been a big issue if it had been $5, but $40 is a MUCH different issue. Pretty unhappy overall with this issue.

by Wknmama

Much more efficient than purchasing a scanner for home. Also serves as a file folder to always have with me. Extremely practical for a small business or just a busy person who hates the clutter of paper.
Hasn’t had any meltdowns, is always ready and the ads on ScanHero are discreet so you can still get the job done without flipping through the constant pop ups that some other apps have. Great deal for a free app!

by Mahersinjary

As Graphic designer I scan very often, especially the illustrations that I sketch on paper then I need to refine them and color them so I scan them using ‘Scanner for Me’ app and I love it. Because it gets me. I usually need the outline in black color and it has the feature where you can actually makes it only black and white so the result is so easy to convert it to a vector visual and use it as the base of my artwork.
Thanks for this great app!