My Tello Reviews

My Tello Reviews

Published by on 2021-07-05

Say hello with the “My Tello” app! You can have your account details at your
fingertips, see your remaining balance, check rates for any destination or find
answers to your questions. Use the app in the US while connected to the Tello
network or over WiFi. When travelling in US or abroa...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

My Tello Reviews

  • By

    Uses T-Mobile Network, but still poor service in my area

    Read reviews that said telephone service was excellent, and saw they used T-Mobile network, which, according to the T-Mobile map has good 4G service in my area, and fair 5G service in my area. However, in my area, I am not able to get any reliable service from Tello. I called Tello, and they say it’s just T-Mobile service is not strong in my area; I called T-Mobile, and they disagree. T-Mobile says that T-Mobile customers get priority service on the T-Mobile towers, and the piggy back services get whatever’s left. Is this true, I don’t know; I don’t have T-Mobile service. However, I do know that the Tello 4G service just doesn’t work in doors, or out doors, in North Tallahassee, 10 miles from the Georgia border. This may be great service for some people, but not usable for me. Fortunately, the most I will possibly lose is my $14 prepayment… not sure if they give refunds, but will find out soon.

  • By

    So far it’s great !!

    I had an extra iphone I paid off with sprint .since tello uses sprint/T-Mobile towers and cdma sims etc phone was able to connect in less than a minute without having to get a new sim w tello .iam sure any qualified phone will also do the same .1gb ..unlimited talk and text not bad for 10$ ..just what my 10 yr old needs . Once I finish paying off my current sprint device I will cancel and connect it with tello $39 unlimited data +talk+text vs $113 w sprint .you cant go wrong with saving right now .im happy I found out about tello and been recommending it to fam /friends :)

  • By

    Great service. App needs sms functionality

    The customer service at Tello is excellent. The only other company I can compare it to is AirBnB. You can always reach Tello's customer support quickly and they speak a comprehensible English. I had no problems with the phone service. The only "con" is the lack of texting (sms) functionality in the iPhone app. Pls add it asap and I will change the rating to All Stars.

  • By

    Best service in California

    The Tello service is one of the best service I had their is no contacts no hidden fees and the best thing is that I only pay for what I need. Service is great I always have coverage in my area not like t-mobile I always had zero bars of service with them and I was paying 50 dollars a mont wit t- Mobile. Then I switch to sprint my bill was always over 100 until I found Tello did some research on it and seen great reviews about their service and decided to give them a chance and yes it was my best decision ever!!!

  • By

    Nice Start But...

    I like the new opportunity for a mobile phone service however because I heavily depend on unlimited data the 10gb data option is good until it runs out. Then performance is slow and ultimately stops. The only option Tello had was for me to purchase the same plan again. For that I’m giving 3 stars. Unlimited data is extremely important for my line of work. Customer service has been outstanding whenever I had an issue. Offer unlimited data for a 5star rating from me.

  • By

    The perfect solution

    I LOVE this app/service. I may be a unique situation as I work from home and have a lot of access to free WiFi. By using google voice I have been able to make a $10 balance last more than a year and still have great cell service thru Sprint at my beck and call when needed. I plan on being a Tello customer for a very long time.

  • By

    Best and bestest

    In my opinion this is the most affordable and quality network in US. No hidden costs to use in US. International calling is also at extremely low price. Truly admire their service and prompt response online. Super awesome and is worth way more than 5 stars, as long as they continue providing in the same manner.

  • By

    Cool but...

    This is a legit service because it’s super cheap and it gives you full 4G LTE data, however, WiFi texting would be excellent, since sprint has the least amount of coverage of the 4 big companies, and I constantly travel

  • By

    Wonderful service and wonderful app

    The ability to wifi call helps bridge the gap perfectly. Allows calls over wifi or lte (sprint doesn't even have volte yet)! The prices are great and the app and customer service is wonderful. Highly recommend for people who have good sprint coverage in their area!

  • By

    Poor service, worse company, useless app

    2020. Tello now says i only get 3 months of pay as you go service per purchase. After having almost 2 years of service from a single purchase. This policy was not in the original terms in 2018, or i would not have purchased service. Tello is now as lousy and sleazy a company as Sprint. I would laugh, except i dont like to encourage crooks to steal my money. Tello has Illegal and terrible terms of service, all should avoid this criminal company of thieves. The app is poor. You cannot buy or change a plan, pay a bill, change billing. The app will not let you txt. It will only allow VOIP data calls, and you can review last 30 days of use. That is it. App is pretty worthless and useless. Find a better mobile provider on a better network.

  • By

    Need more features of receiving calls, texting, network coverage map

    Need more features of receiving calls, texting, network coverage map. Please add feature of receiving calls and texting. Also, add a network coverage map to the app for the ease of looking up the network when I travel. Also, add calling, receiving and texting from a browser.

  • By

    Superior service @ a bargain price!

    Tello is easy to set up and use! I love the fact I can change my plan as needed! The tendering option is far superior to Sprint’s in areas where only one bar is available! Do not know why since Tello is on the same LTE network. Tello is the best!

  • By

    Tello App is the best way to manage your Tello account

    The app works great! You can always change the plans and see what you have used. See old bills and your current renewal. Thanks Tello you are inexpensive and easy to use👍keep up the great service and value

  • By

    I’m overwhelmed with joy!

    Very pleased! Exceeded expectations from start to finish. Customer support responded quickly when I had a question. At 5am! I wish I heard of Tello before the last carrier. Service is unbelievably great and the cost doesn’t reflect the quality! Thank you!

  • By

    Best Service for a Everyone

    ❤️❤️❤️Tello. Great service and price, good promotions too. Customer Service is always a wonderful experience and I never feel overwhelmed. Now on TMobile so really fantastic deals. Thanks Tello for outstanding service and getting us through the merger. <3

A better way to Contact apps

You can now contact My Tello customer service directly
via Email using our new site -

Contact My Tello directly

Is My Tello Safe?

Yes. My Tello is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 362 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for My Tello Is 23.9/100.

Is My Tello Legit?

Yes. My Tello is legit, but not 100% legit to us. This conclusion was arrived at by running over 362 My Tello User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My Tello Is 23.9/100.

Is My Tello not working?

My Tello works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with My Tello? Report Issue

Leave a comment:

Why should I report an Issue with My Tello?

  1. Pulling issues faced by users like you is a good way to draw attention of My Tello to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a My Tello customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Tello.

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