Contact My Tello Support
Company Name: Miron Enterprises, LLC
About: Say hello with the “My Tello” app! You can have your account details at your
fingertips, see your remaining balance, check rates for any destination or find
answers to your questions.
Use the app in the US while connected to the Tello
network or over WiFi.
My Tello Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Miron Enterprises, LLC
Verified email
Contact e-Mail: customerservice@tello.com
Verified email ✔✔
E-Mail: customerservice@tello.com
Website: 🌍 Visit My Tello Website
Privacy Policy: https://tello.com/privacy#paragraph_mobile_apps
Developer: Miron Enterprises, LLC
6 Most reported problems 😔💔
I just purchased a new e-sim tello number and added it via scanning the QR code to my samung A54 phone. It showed the new e-sim2 in my sim account but the new number didn't show up. I'm in Canada. I turned on the tello e-sim2 and turned off my Canadian e-sim1hoping the phone number would show up. Instead I got a white window saying Switch to Tello with no ability to say no, only a a Restart and Switch option. I'm flying to the USA tomorrow and don't want to wipe out my Canadian plan but can't get rid of this pop up windocand it is blocking my screen so that I cannot use the smart phone at all. I have not been aBLE TO TURN OFF THE TELLO e- SIM2 AND TURN ON THE CANADIAN e-SIM 1. HELP.I've turned of and restarted the phone several times, but the pop up window won;t go away. I can;t call you form here and when I enter this message at your contact site, nothing happens. My Canadian phone number is (416) 447 0019 (my landline...don’t text to it. The new tello number assigned to me is +1 (442) 306 6444 This is urgent. Thank you
All calls go to voice mail and leave no message, can no longer message a couple people at least, says "no service" anywhere I can't get wifi, can no longer see my balance. I have unlimited calls.
I cancelled my account and am getting billed for 5$
Uses T-Mobile Network, but still poor service in my area
by Nicholas Becea
Read reviews that said telephone service was excellent, and saw they used T-Mobile network, which, according to the T-Mobile map has good 4G service in my area, and fair 5G service in my area. However, in my area, I am not able to get any reliable service from Tello. I called Tello, and they say it’s just T-Mobile service is not strong in my area; I called T-Mobile, and they disagree. T-Mobile says that T-Mobile customers get priority service on the T-Mobile towers, and the piggy back services get whatever’s left. Is this true, I don’t know; I don’t have T-Mobile service. However, I do know that the Tello 4G service just doesn’t work in doors, or out doors, in North Tallahassee, 10 miles from the Georgia border. This may be great service for some people, but not usable for me. Fortunately, the most I will possibly lose is my $14 prepayment… not sure if they give refunds, but will find out soon.
Tello is ripping off their users
by ThomasPcth
The Tello company is lying about its subscription plans.
The “unlimited data” plan which I paid a lot of money for, is actually not different from the 8Go plan and other similar plans. It is actually a 25Go plan and past that amount of data, your data speed gets slowed down so much you can barely use it.
Why do they specify 2/4/6/8Go of data for those plans, but say “unlimited data” for the 25Go plan? Because they want you to fall into their trap.
I contacted the customer service to tell them I want to end my contract and get a refund but they refused to give my money back. So I am stuck with a mobile operator that steals from people.
Please, do not make the same mistake as I did and go for any other mobile operator.
Beware GSM switch over from CDMA
by JosephAW
I have several lines with tello and they sent me the new GSM SIM cards so I made the mistake of installing it in one of my iPhones and now I get no signal at work and at home.
I contacted them to switch back to my old cdma sim and they refuse to do so. So now I have one iPhone that has no signal at work and at home and spotty elsewhere. I’ll have to wait until the end of 2021 before I have a signal again and yet they want to charge me monthly for no signal.
I spoke with Sprint level two tech and they said in August they will begin the rollout of switching their sprint customers to T-Mobile, they told me to wait until then because after that they will upgrade the towers by the end of the year to GSM as well for stronger signal strength.
Have a Problem with My Tello? Report Issue
Why should I report an Issue with My Tello?
- Pulling issues faced by users like you is a good way to draw attention of My Tello to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Tello customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Tello.
