Toters توترز Reviews

Toters holds a virtual monopoly over most of Beirut’s delivery services, which has never been more important to people than during lockdown. Yet their customer service and quality control has never been worse. Over and over again, I experience the same thing - restaurants send me the complete wrong item, an order with half of the items missing or rotten, or some other massive screw up, and NEVER do they compensate the customer or make the company make it right. I have been screwed out of so much money and left hungry (because there is. Or a curfew) so many times because of these people. And they don’t care. They won’t respond to emails, and they will block in-app reviews of restaurants that mention their failings. This is PREDATORY GARBAGE.

کوردی- Engish

کوردی

پێشەکی سڵاو و ڕێز بۆ تیمی (تۆتەرز)،

بەڕاستی ئاپەکەتان بەرز دەنرخێنم بەهۆی ئەوەی زۆرێک لە کارەکانم ئاسان دەکات.

پێشنیاری من بۆ تیمی تۆتەرز ئەوەیە تووڵێک(ئامرازێک) زیاد بکەن بۆ بەشی پرۆمۆکۆد بە ناوی (مێژووی پرۆمۆکۆد) یان هەر ناوێک لەم بابەتە، کە لە ڕێیەوە بتوانین ئەو پڕۆمۆکۆدانە ببینین کە پێشتر داخڵمان کردوون، وە ئەو پڕۆمۆکۆدانەی داخڵمان کردوون و هێشتا توانای بەکارهێنانیانمان هەیە و تا چەندیتر دەتوانین بەکاریان بهێنین.

سوپاس.

English

Hello Dear TOTERS Team,

I really appreciate your app becauese it always makes many of my works easier.

My suggestion to the TOTERS Team is to add a tool to the promocode section that called (Promocode History) or any name in this topic, through which we can see the promocodes we've already entered, and the promocodes that we entered and still have the ability to use and how much longer we can use them.

Thank you.

I’m an app developer and I tend to come across a lot of stupid app ideas here. A lot of which don’t pay enough attention to what their customers want or how Lebanese society works.
I’m glad to see one app that surpassed that and exceeded expectations.
I knew EXACTLY where my delivery was, when my food was being prepared, and my order came right on time. I didn’t have the hassle of talking to anyone, it was very easy to look at the food I wanted to order(I think that’s some dedication), and the delivery guy didn’t lose the way.
Overall a trustworthy app.

There’s one detail I want to highlight though, favoriting restaurants takes me to a “list” page, but I don’t see anywhere I can add a list for my favorites. Keep up the good work, and never give up quality.

If you are looking for a bad experience go ahead and download it sincerely. There is no customer service, staff is rude and doesn’t answer, you contact them they dont even reply to you. This is what bothered me the most, there is the wrong orders and lots of other food related stuff. As an established advertiser myself, please stop wasting money on advertisements and channel some of the budget into your customer support team or your IT and developers team. At least here you wont be able to delete my review :) opt out from such an experience, sincerely!

First problem is the consumer service, they reply very late and some messages when I send don’t even show up!

Also many times when I order food I get stuck on “confirmation”. I suppose it’s the restaurant fault so I think this should negative the restaurant rating in some way, or maybe add a sign that shows estimated time that takes for this restaurant to confirm or refuse your order.

EN: The best delivery app I’ve ever used, great list of restaurants, great bills service, amazing discounts and they show you the movements of your foods till it arrive exactly at the point that you put in the map, cheers guys 🍻
افضل تطبيق استعملته لحد الان، قائمة مطاعم جدا ممتازة و نظام فواتير جدا مرتب، خصومات خرافية، واضافة تشوف كل التحركات الي تصير من ينقلك الاكل لحد ميوصل بالضبط للنقطة الي انت محددها على الماب، خدمة جدا ممتازة

Great app and great service so professional real efforts and you are the best in baghdad
Nothing like your customer care dealing with issues I really loved how you always make it Up to people
Keep the good work and you will Uncompetitive

As an iOS developer, i know apps need to always stay up to date with technology, and Totersتوترز doesn’t. It contains a lot of outdated components, and no dark mode support after almost 3 years. Also there are bugs related to search, and add to favorite doesn’t add my stores to favorite, to name a few. I hope these bugs/features get added to your scope so we can enjoy a better user experience.

Extremely impressed with Totersتوترز. I learned about so many new businesses and am way more likely to buy more locally. Good for businesses and for shoppers. I hope Toters comes out a winner after this crisis.

Excellent service – fast and reasonable quotation, delivery boy turned up promptly and delivered the goods quickly as promised. Will use again and would definitely recommend to others.

I just ordered from Toters and apparently they ‘closed’ due to ‘high traffic’ and I wasn’t notified until I opened Totersتوترز , although my order was accepted. Also the search section is very annoying and takes time to load sometimes. Not too many restaurant options. And overall, makes me miss Zomato.

I really appreciate the great offers made by the developers of Totersتوترز, there professional work and good customer service with fast delivery and choosing highly recommended restaurant. Thank you Toters

Particularly for an app that has so many different services, restaurants, and moving parts, Toters customer service is impeccable. Timely follow up and always exceeds expectations with their customer support functions.

2 orders from which were paid by CC wasn’t refunded ($68 total) and they said it was an issue with my bank not them. I went and claimed the money from the bank and still haven’t got refunded because Toters support never answer or contact you back. Stopped using it after being a loyal customer for over a year in which I have always been a gold member.

I use a lot toters , and started using since it came out at first great service the delivery was very quick , and less complicated now they take time the delivery boys take more time and lie , by saying they will arrive in 5 mins but instead deliver someone else’s food and adds around 30 min to the remaining time, very disappointing

i ordered the IQOS last week, and they told me it’ll be delivered on tuesday, after i opened today to track my order, it says that my order is cancelled, and 1) they didnt even notify me 2) Totersتوترز isnt working anymore for me to order it again. 3) the iqos I ordered is not even showing on Totersتوترز anymore which means it could be out of stock now which doesn’t make any sense.

Hello i'm trying to buy from the heets store , when i want to checkout , the application crashes

Easy to use. Friendly people. More & more choices.

He experience starts form the website where the download link takes you only to the google play store 🤦🏻‍♀️

Then, your number AND email are both obligatory, pick one! And it should be a privacy thing if someone doesn’t wish to give their phone number! Either or baby!

All stores in one place, easy to use, you can track your order and rate the service.

This company turned my life around. They really get you whatever you want in lightening speed. Everything is presented in a nice layout and their customer support is top notch. I would recommend Totersتوترز to anyone.

I have a problem with the addition of my phone number. I can't add it to the field of the phone number. please help me?
اواجه مشكلة في اضافة رقم هاتفي للتطبيق لاستكمال اجراءات التسجيل . ارجو مساعدتي

Restaurant cancelled my order because some ordered food not available so I didn’t receive my money back on app and I called Toters employee and he didn’t help meat all and he said that you can’t receive your money back I don’t know why I can’t get back my money if I didn’t order anyway and my order is canceled

I found a delivery guy from toters in meito.. but i keep searching for it and its not there

Totersتوترز idea is easy & convenient similar to Yelp BUT there’s no option to pick an American number even though delivery is taking place in Lebanon ! I came to visit from the United Stares and I couldn’t use Totersتوترز because I don’t have a Lebanese number. I’m super disappointed !

Totersتوترز is useless.. or useful for few (like VERY few) people in lebanon.
My weekly 4-5 locations are still not covered.
I’ve been “voting for my areas” for 2 months and still waiting for you to cover them.
Why do you guys create a delivery app that only covers very few places?

Excellent service
fast delivery
Large choice of restaurants and groceries shops
Always a good experience

I love how it looks modern and simple to use, however there’s one problem the addresses information is not enough for the drivers to know where I live.

Best and fast app in baghdad
Easy to use