Socratic app not working? crashes or has problems?

Socratic Status

Last Updated on 2024-05-20 by Google LLC

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No current problems

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📋 2 Reported Issues:

Gerri 2022-08-11

I got a new phone. Anytime I try to use the app with my new phone and try to login, it’ll say “Hmmm, looks like that account won’t work with Socratic”.

Sunita 2022-06-29

I'm not able to take picture by Socratic.

Showing 1-2 of 2 reported issues:

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Common Socratic Problems & Solutions. Troubleshooting Guide

Table of Contents:

Socratic iPhone Issues and Solutions

Socratic iOS app crashes, not working, errors
Socratic iOS app network issues
Socratic on iOS has black/white screen

Socratic Android App Issues and Solutions

Socratic has errors/crashing/not working
Socratic server network connectivity issues
Socratic has black screen

⚠️ Troubleshoot | Fix Now in One Click

Socratic iPhone Issues and Solutions

How to fix Socratic app crashes or not working on Iphone (iOS):

Close and restart the Socratic app on iPhone
Update Socratic app to the Latest Version for iOS
Uninstall and reinstall Socratic iPhone app
Update your iPhone to the latest iOS version

Fix Socratic on iPhone unable to connect to server/internet connection issues::

To resolve Socratic network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Socratic Android App Issues and Solutions

Fix Socratic not working on Android, crashes, errors or is unresponsive:

Force Stop the Socratic App
1. On android, goto Settings » Socratic » click [Force Stop]

Update Socratic to the latest version on PlayStore

Clear Socratic App Cache and Data:
1. On android, goto Settings » Apps » Socratic » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Socratic.

Fix Socratic unable to contact server/ Socratic internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Socratic » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Socratic » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Socratic