得物 app not working? crashes or has problems?

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Last Updated on 2024-11-16 by Shanghai Shi Zhuang Information Technology Co.,Ltd.

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Common 得物 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 得物 app on iOS and Android devices. Solve all 得物 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

得物 iPhone Issues and Solutions

得物 iOS app crashes, not working, errors
得物 iOS app network issues
得物 on iOS has black/white screen

得物 Android App Issues and Solutions

得物 has errors/crashing/not working
得物 server network connectivity issues
得物 has black screen

得物 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 得物 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 得物 app crashes or not working on Iphone (iOS):

Close and restart the 得物 app on iPhone
Update 得物 app to the Latest Version for iOS
Uninstall and reinstall 得物 iPhone app
Update your iPhone to the latest iOS version

Fix 得物 on iPhone unable to connect to server/internet connection issues::

To resolve 得物 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 得物 black/white screen (blank screen) on iPhone:

Follow the 得物 iOS app troubleshooting guide Here →

得物 Android App Issues and Solutions

Fix 得物 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 得物 app issues:

Force Stop the 得物 App
1. On android, goto "Settings" » click 得物 app. » click "Force Stop".

Update 得物 to the latest version on PlayStore

Clear 得物 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "得物 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 得物.

Fix 得物 unable to contact server/ 得物 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 得物 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 得物 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 得物 on android.

Solve 得物 black/white screens issue on Android:

Follow the 得物 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shanghai Shi Zhuang Information Technology Co.,Ltd., developers of 得物.