YI Home Status
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problems reported in the last 24 hours
Summary of YI Home Problems 😠👌🔥
- Non-tech savvy people may have issues knowing how to get started
- New update to the App is super frustrating
- Can't watch what is happening besides a 10 second clip
- Software has changed from allowing users to view a live feed plus 6 second snippets of recorded past feeds for 7 days to just viewing the live feed
- Disabled the use of using the sd card to play back the 6 second snippet videos when motion is detected
- Poor customer service
50 Reported Issues: 😵🆘🛟🚨📢
Green screen of death. App won't open. Now I have 4 non-working Yi cameras. POS!!!
App works on one phone, but on other phone it just gets a green screen and will not open
App won’t open or load. Permanent green screen.
The app just stopped working. It stays on the green screen never going into the app
My YI camera detects persons/people movement but does not show objects moving like cars.
Just connected my new Dome Guard. The app does not show motion control. My 1080 cam works fine
piece of trash YI camera crashes when I try to open camera or view a saved file on sd card. fix it or its off to Amazon for multiple 1-star reviews and a new brand if camera!!
App crashes every time I try to open it.
My Yi camera app is not opening up I've emailed a few times already I need to speak to a customer service tech
The app is no longer sending or documents movement alerts for a couple of days. New update?? Please fix
My 4 cameras stopped working on iPhone then on iPad now reinstalled app changed password and reset all cameras they connect but the last stage when you name them it comes up with unable to see device details !!! Cameras not showing on my account Please help - I have 4 cameras not working now
When I tap to open my app it, a white screen pops up saying no internet connection. (There seems to be a problem we can not connect to servers.) With a Green button that says (Retry Connection) I tap it and nothing.
iPhone. After update, the app crashes every time I try and open it
App crashes after updating.
App crashes on opening
App suggested an update and now crashes every time I try and open it
Suggested update. Now crashes on opening.
App suggested an update upon opening. After update it now keeps crashing when trying to open the app?
Yi home app android. Can see live feeds on both cameras, choose sound etc works except, control to move camera doesnt work.
My YI mobile app no longer allows me to log in and connect to my camera. I've uninstalled and reinstalled it three times now. What's happened?
Have a Problem with YI Home? Report Issue
Common YI Home Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot YI Home app on iOS and Android devices. Solve all YI Home app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shanghai Xiaoyi Technology Co., Ltd., developers of YI Home.
The YI Home app is the intuitive and easy-to-use app for all your YI Home Cameras. Follow the simple onscreen instructions to add your YI Home camera then easily access 24/7 live view of your home, from anywhere. -Payment: The user confirms the purchase and pays it with their iTunes account.
