Contact Disney Jigsaw Puzzles Support

by Wolfie The Lycanroc

As much as I do appreciate some Disney games and puzzles, this is possibly the worst approach to meet both of these interests. First off, finishing a puzzle, even in the toughest level wouldn't give the player any sort of satisfaction because you do NOT give out proper rewards.
Rather than using the puzzle bits like you do now, how about giving the player a certain amount of coins (game currency) depending on the puzzle's difficultly. If you do not reward the player in this sort of satisfying manner, finishing the puzzle will not be interesting or fun.
Also, please give an option to change the music/shut the music down. As I tried the puzzle playing myself, I wished for some ASMR effect while playing. However, the music is not appropriate for calming gameplay.
Now, the elephant in the room. The DLC in this game is plain awful. Why would anyone, even Disney/Pixar fans spend over $100 for the full game. It is cheap, limiting and quite unfair. Now if it was 'Get this puzzle for a limited time' that's forgivable. But why would you want your consumers to have little to no free gameplay with only 7-10 to start with, let alone having the puzzles being finished leaving a sour taste in their mouth.
The Puzzle prizes are also the worst ripoff there could be in this app. Instead of giving away 1-3 free puzzles, how about letting the player choose for himself?

by Kevo787

None of the developers have children. There is no way you make an app that makes it hard for even the parents to find the puzzles they just bought. Actually I just bought a 45 puzzle piece for my daughters trip to Disney of all places and the puzzles are nowhere to be found. But, what is easy to find is the adds to buy the other puzzles. Seriously, simply make an extra tap that says my puzzles where all the puzzles you own are located. Use all your other taps to shove merchandise in our faces, but atleast be respectful of your clients and let us use what we actually paid for.

If the developers of this app had children they would have known better. It would just work like it suppose to. Kids open app, add shows up, my puzzles tap shows, kid knows where his puzzles are, kid do puzzle, everybody happy. Parent buys more puzzles. You make more money the right way. How hard can this be. This is a terrible app.

by Grandma601953

I love jigsaw puzzles. I love Disney. I mostly like this app. There were three days where I would try to do puzzles but after about fifteen seconds the app would crash and I would be kicked out. I bought a puzzle pack and only three of the fifteen puzzles downloaded. There is no clear explanation for retrieving saved games. I do enjoy the puzzles but there are bugs that if they only affected free puzzles would be annoying but when they affect purchased puzzles it is an outright ripoff! I paid for puzzles that didn't download. I had three days where I couldn't work a puzzle over 8 pieces so I couldn't complete a prize level, I.e. Work all free puzzles for 30 days. Now I have to start over. I lost 60 points toward a prize puzzle because of this. I am not happy.
The previous issues were fixed except that the app has started crashing again. I can only play 6, 8, and 16 piece puzzles. I can like more of a challenge than 16 pieces.