Rando Ecrins app not working? crashes or has problems?

Rando Ecrins Status

Last Updated on 2017-08-31 by Parc national des Ecrins

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Common Rando Ecrins Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Rando Ecrins app on iOS and Android devices. Solve all Rando Ecrins app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Rando Ecrins iPhone Issues and Solutions

Rando Ecrins iOS app crashes, not working, errors
Rando Ecrins iOS app network issues
Rando Ecrins on iOS has black/white screen

Rando Ecrins Android App Issues and Solutions

Rando Ecrins has errors/crashing/not working
Rando Ecrins server network connectivity issues
Rando Ecrins has black screen

Rando Ecrins iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Rando Ecrins app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Rando Ecrins app crashes or not working on Iphone (iOS):

Close and restart the Rando Ecrins app on iPhone
Update Rando Ecrins app to the Latest Version for iOS
Uninstall and reinstall Rando Ecrins iPhone app
Update your iPhone to the latest iOS version

Fix Rando Ecrins on iPhone unable to connect to server/internet connection issues::

To resolve Rando Ecrins network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Rando Ecrins black/white screen (blank screen) on iPhone:

Follow the Rando Ecrins iOS app troubleshooting guide Here →

Rando Ecrins Android App Issues and Solutions

Fix Rando Ecrins not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Rando Ecrins app issues:

Force Stop the Rando Ecrins App
1. On android, goto "Settings" » click Rando Ecrins app. » click "Force Stop".

Update Rando Ecrins to the latest version on PlayStore

Clear Rando Ecrins App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Rando Ecrins app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Rando Ecrins.

Fix Rando Ecrins unable to contact server/ Rando Ecrins internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Rando Ecrins » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Rando Ecrins » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Rando Ecrins on android.

Solve Rando Ecrins black/white screens issue on Android:

Follow the Rando Ecrins android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Parc national des Ecrins, developers of Rando Ecrins.

About this app

Discover the treks and natural history of the Ecrins national Park. Rando Ecrins is the digital version of the website for smartphones and tablets. It enables to access and download the 100 trekking sheets, their points of interest and pictures. It's possible to bring along the chosen hikes to consult them without a connection and to surf, using the GPS.