Mon Espace app not working? crashes or has problems?

Mon Espace Status

Last Updated on 2024-07-11 by Pôle emploi

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Common Mon Espace Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mon Espace app on iOS and Android devices. Solve all Mon Espace app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mon Espace iPhone Issues and Solutions

Mon Espace iOS app crashes, not working, errors
Mon Espace iOS app network issues
Mon Espace on iOS has black/white screen

Mon Espace Android App Issues and Solutions

Mon Espace has errors/crashing/not working
Mon Espace server network connectivity issues
Mon Espace has black screen

Mon Espace iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mon Espace app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mon Espace app crashes or not working on Iphone (iOS):

Close and restart the Mon Espace app on iPhone
Update Mon Espace app to the Latest Version for iOS
Uninstall and reinstall Mon Espace iPhone app
Update your iPhone to the latest iOS version

Fix Mon Espace on iPhone unable to connect to server/internet connection issues::

To resolve Mon Espace network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mon Espace black/white screen (blank screen) on iPhone:

Follow the Mon Espace iOS app troubleshooting guide Here →

Mon Espace Android App Issues and Solutions

Fix Mon Espace not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mon Espace app issues:

Force Stop the Mon Espace App
1. On android, goto "Settings" » click Mon Espace app. » click "Force Stop".

Update Mon Espace to the latest version on PlayStore

Clear Mon Espace App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mon Espace app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mon Espace.

Fix Mon Espace unable to contact server/ Mon Espace internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mon Espace » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mon Espace » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mon Espace on android.

Solve Mon Espace black/white screens issue on Android:

Follow the Mon Espace android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pôle emploi, developers of Mon Espace.

Verified email

Contact e-Mail: support.smartphone@pole-emploi.net

Verified email ✔✔

E-Mail: support.smartphone@pole-emploi.net

Website: 🌍 Visit Mon Espace Website

Privacy Policy: https://www.pole-emploi.fr/informations/informations-legales-et-conditio/protection-des-donnees-personnel.html

Developer: Pôle emploi

About this app

Découvrez l'application Mon Espace de Pôle emploi ! • Photographiez et envoyez des documents directement depuis votre mobile pour justifier votre actualisation et vos changements de situation. • Recherchez une agence Pôle emploi partout en France (adresse, horaires d'ouverture,…). Pôle emploi évolue ! Grâce à vos retours, nous améliorons et enrichissons régulièrement les applications mobiles pour favoriser votre retour à l'emploi. Téléchargez également l'application Mes Offres pour retrouver toutes nos offres d'emploi, enregistrer vos recherches et postuler depuis l'application. Vous êtes inscrit à Pôle emploi en tant que demandeur d'emploi ? N'hésitez pas à nous faire part de vos questions et vos suggestions à l'adresse support. smartphone@pole-emploi.