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⚠️ Most reported problems ⚠️

Not working
60.0%

Login
30.0%

Connection
10.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Lounge Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lounge app on iOS and Android devices. Solve all Lounge app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Lounge iPhone Issues and Solutions

  2. Lounge Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zalando SE, developers of Lounge.




About this app

By using Lounge , you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice.  If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using Lounge immediately.  To make a purchase on Lounge , you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area.  ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT Lounge IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS.  By using Lounge , you expressly agree that no sales via Lounge are permitted outside of the Permitted Areas and that you will not use or attempt to use Lounge to make any purchases outside of the Permitted Areas.  Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area.  Unless otherwise explicitly stated, all materials found on Lounge are solely directed to individuals located in the Permitted Areas.  You may not use or make any purchases via the this app by Zalando App (the “App”) outside of the countries in which this app by Zalando operates and which are presented as choices for you on Lounge (such countries, the “Permitted Areas”).  Drop by regularly and don’t miss out on our great deals! 3. ***App available in: Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Lithuania, Netherlands, Poland, Romania, Slovakia, Sweden, Switzerland, United Kingdom.  Those who access or use Lounge from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations.  Discover new fashion, accessories and homeware at amazing prices every day in our online outlet.  We’re sorry to inform you that we’re temporarily unable to deliver to Northern Ireland***.  Keep up-to-date with our live and upcoming offers with our newsletter.  Benefit from our deals with up to 75%* off on the latest trends.  All our products are handpicked by our very own team.  Please check out our FAQ for more information.