Lounge Status

Last Updated on 2025-04-23 by Zalando SE

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⚠️ Most reported problems ⚠️

Not working

70.0%

20.0%

Crashes

10.0%

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Common Lounge Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Lounge network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Lounge App
1. On android, goto Settings » Lounge » click [Force Stop]

Clear Lounge App Cache and Data:
1. On android, goto Settings » Apps » Lounge » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Lounge.

On android, goto Settings » Apps or Manage Apps tab.
Click Lounge » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Lounge » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lounge

E-Mail: android@zalando-lounge.de

Website: 🌍 Visit Lounge Website

Privacy Policy: https://www.zalando-lounge.de/privacy

Developer: Zalando SE

Apr 13, 2025, 07:16 PM
a user from Frankfurt am Main, Germany reported problems with Lounge : Not working
Feb 26, 2025, 10:49 PM
a user from Bergen auf Rügen, Germany reported problems with Lounge : Not working
Feb 25, 2025, 10:00 AM
a user from Aschaffenburg, Germany reported problems with Lounge : Crashes
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