Contact HelloChinese - Learn Chinese

Contact HelloChinese Support


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About: HelloChinese is the best Mandarin Chinese learning app for beginners! Featured
on the App Store in New Apps We Love and Notable Education Apps! Designed in a
fun and highly effective way, it helps you learn Chinese Mandarin fast from zero
to a conversational level. With HelloChinese, learners can “learn Chinese
language, explore Chinese culture” – you not only learn Mandarin Chinese,
but also enjoy the process of explor.



HelloChinese Customer Service 👿🤬😡😠💢😤

HelloChinese - Learn Chinese Contact Information

Listed below are our top recommendations on how to get in contact with HelloChinese - Learn Chinese. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact HelloChinese - Learn Chinese. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Contact e-Mail: [email protected]




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https://www.facebook.com/HelloChineseApp/

http://www.hellochinese.cc/privacy.html

http://www.hellochinese.cc/terms.html




Read 4 Customer Service Reviews 😭😔💔

4.9 out of 5
Rickey Price
2022-05-14

I have recently paid for the premium subscription after using this app for several years. Now I am forced to log in before I can use the app and I am not able to do so, probably because I can’t remember my login information. I need help regain g access to your site.

Great with one huge flaw

2022-04-28

by Nothanksforanickname

The app is great and how they teach the language is very acceptable. They offer reviews that could be a little more mixed in what you have already learned besides a random group of questions from one lesson you learned at a time. The biggest problem this app has is honestly enough to make me look for other apps to use and it’s such an easy one to fix: they have questions that ask you to translate the native speaker in a video. They are almost always filmed outdoors and with people who seem to want to do anything but say the sentence. Zero quality control here makes these videos a huge annoyance and they can’t be skipped. They have an option to slow the audio but sometimes that makes it even worse because all the speakers mumble horribly. I have reported nearly every video I’ve come across in the app. But to be honest the further I get into the lessons the worse the video quality and speaker clarity gets. How anyone was stupid enough to think this awful attempt at a native speaker attempt was good is beyond me. If these parts were able to be skipped or done with an ounce of professionalism this app would be great.

This is NOT a free, accessible app

2022-05-05

by Michellealicecee

Very frustrated with the lack of transparency and deceptive promotion of an educational platform that should be more easily accessible to users. There is no advance notice when you start the main course (nor on the the app’s page in the App Store) that you can only get through a limited number of lessons before you are asked to pay a premium subscription fee in order to access the rest of the course. Nor is there any guidance anywhere on the app that makes it known to users that the basic course is available instead without the premium subscription. This is entirely a bait and switch scheme. The app is otherwise great with its informative lessons and use of a variety of educational tools, including speaking practice, but the utter lack of transparency with respect to the paywall setup really undermines the value of this app. A clear, advance disclaimer of when users are expected to pay up a subscription fee during the course or a trial basis expressly made for a preliminary number of lessons would prevent such misleading design.

Edited 2021 - false advertisement, no games in new version

2022-05-12

by Lotusindigo

HelloChinese is a fun, easy to follow program. You're given a variety of options to adjust the level of difficulty, as well as many supplemental learning tools such as flash cards, games, videos. It covers all the aspects of the Chinese language, including but not limited to proper pronunciation, reading both pinyin and traditional characters, as well as writing/typing pinyin and traditional characters. There is an achievement point system that allows you to access more content, and there is something satisfying about working my way down the curriculum path. I'd recommend this app to anyone wanting to learn to read, speak and write in Chinese. ETA (2021): I’ve returned to HelloChinese after a long hiatus and was glad to see there was a new, more comprehensive course available. However, they have done away with the games section for the new course and according to support there are no plans to reintroduce it. This is false advertisement considering that the Premium subscription claims that you have unlimited access to all training games. You can access the games still, but in order to play them you have to progress in the old course (which is redundant to and goes in a different order from the new course). That’s a huge limitation if you ask me, not to mention a huge inconvenience. The games were a big part of why I used to love this app, so my new rating and amended review is going to reflect that.


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