How to Cancel Prodigy

How to Cancel Prodigy

Written by on 2021-10-19

We have made it super easy to cancel Prodigy: Kids Math Game subscription
at the root to avoid any and all mediums "" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Prodigy's Cancelation Policy


Complete Guide to Cancel and Delete Prodigy: Kids Math Game

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Prodigy to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Prodigy: Kids Math Game subscription at the root to avoid any and all mediums "" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Prodigy: Kids Math Game Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Prodigy (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Prodigy: Kids Math Game, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Prodigy: Kids Math Game Subscription on your Android device

To cancel Prodigy subscription on Android, you need to realize that deleting the Prodigy app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Prodigy: Kids Math Game subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Prodigy subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Prodigy?

Removing card details from Prodigy if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Prodigy from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Prodigy: Kids Math Game or any other website using your Justuseapp card.
  5. Cancel the Prodigy subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Prodigy directly. Get their Contact info →

How to Cancel Prodigy: Kids Math Game Subscription on a Mac computer.

To cancel Prodigy subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Prodigy: Kids Math Game app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Prodigy: Kids Math Game Subscription on Paypal.

To cancel your Prodigy subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Prodigy: Kids Math Game" or "" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Prodigy: Kids Math Game.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Prodigy's website?

Here's how to cancel your Prodigy subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Prodigy's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Prodigy's contact details here

  2. Visit the website of Prodigy. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Prodigy account

You might have created an account on Prodigy during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Prodigy via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Prodigy's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Prodigy: Kids Math Game from your iPhone or Android.

Delete Prodigy: Kids Math Game from iPhone.

To delete Prodigy from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Prodigy: Kids Math Game until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Prodigy: Kids Math Game app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Prodigy: Kids Math Game from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Prodigy: Kids Math Game, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Prodigy?

Our crowdsourced data from Prodigy and Justuseapp users, shows that it is Very Easy to cancel a Prodigy subscription.

If you haven't rated Prodigy cancellation policy yet, Rate it here →.

What is Prodigy: Kids Math Game?

Ready for an AWESOME math adventure? With Prodigy Math Game, players explore new worlds, embark on heroic quests and battle friends to collect prizes, pets and more — all while practicing math! Each player creates a character that represents them as they start their adventure. These characters, or wizards, embark on a unique journey, taking players from level 1 all the way up to level 100! As they play, their wizards get stronger, collect more items and unlock more zones. With Prodigy Math Game, kids don’t have to choose between homework time and playtime! As they compete in battles against monsters or other players, they’ll answer skill-building math questions to succeed. Prodigy Math Game has been designed by educators to make learning fun! Here’s how Prodigy turns math into a fun adventure for everyone: - It’s engaging — We believe learning should be fun! That’s why Prodigy Math Game aims to help kids to develop a love of practicing math and master new skills. - It’s aligned — Math questions are fully aligned with state-level curricula, to align with what students are learning in school. For a full list of the math skills Prodigy supports, visit - It’s adaptive — Our adaptive algorithm tailors math questions to each child’s learning style and grade level. Questions also include hints to help students through tough concepts. PRIVACY & SAFETY: Every child’s privacy and safety is important to us. In our commitment to protect the...

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  • By canada

    doesn't work ,they charged instantly , have to wait 3 to 5 business days for a reply. Cancelled and will stick to in-person tuition.

  • By Lew Brewer

    I did NOT subscribe to Prodigy Games. I am being billed $9.95 regularly. I am in the process of putting a payment block on PRODIGY GAMES with my credit card holder. I also contested the charges. I will cancel my credit card if necessary. I will not pay any charges from Prodigy Games. Can you give me any details why I am getting these charges? Thank You.

  • By J Kim

    I have charged $47.70 USD twice without permission. I want to cancel student account and parent account. It is no longer useing at school.
    unable to cancel it. Would you please advice me how to cancel Prodigy on Chrome book?

  • By Sarah Polfliet

    I need to cancel this membership. We signed up for the membership last night but are not able to link my daughters account. I was charged for the purchase but I cannot get ahold of anyone in customer service to cancel. This is very upsetting and I will contact the Better Business Bureau if I continue to get silence in our efforts to cancel.

  • By Leslie McKenzie

    I ordered the yearly membership for my grandson. He only used it a couple of months. I let the year membership continue but when they billed me for another year I emailed them that it had not been used in months and wanted to cancel. I never heard back or received a refund for the $79.45 for the 2nd year. The first time I requested the cancellation I did not have the password for the account but I sent the name & email for the account along with my phone number and ask them to call me if they needed further information - NO CALL BACK! I then obtained the password and sent them another email but still NOTHING! I then contacted my credit card company. At first they credited my account but then Prodigy sent them pages and pages of their terms and said cancellation had to be in writing but I have been unable to find where it said that. Regardless I did contact them and ask them to call me if they needed further info and they did not. My credit card company then returned the charge to my account. They ask for proof that I requested cancellation. I had tried to print my form I filled out on Prodigy's website but it would only print the form and not what I had typed in so I took a picture of it with my phone. THIS IS JUST WRONG!!!!! BEWARE OF THIS COMPANY!!!!!!

  • By Debra Kell

    I requested this account be cancelled in 2019 and again in 2020 now here it is in 2021 and you continue to charge me the yearly membership after telling me yet again that it has been cancelled. Your company is in violation of my consumer rights and if you don't stop charging me I will report you.

  • By Joanna l Johnstone

    I was charged $74.95 and Im not sure why. My child does not have prodigy. I have canceled this charge with my bank. Please contact me Joanna Johnstone at 630-269-9780

  • By Jo ann Longmire

    Trying to cancel. Never ordered, I am 71 years old. Have no idea how I got prodigy math. Please cancel. My only next step is get in touch with my credit card provider. I have been charged twice. Never needed this. Thank you for your attention to this matter.

Reported Issues: 7 Comments

By angela Leverson
Jun 13 2022

Please cancel and refund this subscription. I did not sign up for this.

thank you


By Steven M Foster
Feb 17 2022

There is no "Cancel" option or option from your account to outright quit. I would STRONGLY suggest NOT supporting this application and their practices of making cancellation near impossible.

By J Kim
Dec 08 2021

I have charged $47.70 USD twice without permission. I want to cancel student account and parent account. It is no longer useing at school.
unable to cancel it. Would you please advice me how to cancel Prodigy on Chrome book?

By Jo ann Longmire
Nov 05 2021

Trying to cancel. Never ordered, I am 71 years old. Have no idea how I got prodigy math. Please cancel. My only next step is get in touch with my credit card provider. I have been charged twice. Never needed this. Thank you for your attention to this matter.

By Madeline Connor
Oct 18 2021

Unable to cancel subscription

By Liz Ohno
Sep 25 2021

Would you please provide a method for canceling a membership on a PC?
Thank you!

By sue smith
Aug 03 2021

grandchild is no longer here not usesd

Have a Problem with Prodigy: Kids Math Game? Report Issue

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Why should I report an Issue with Prodigy: Kids Math Game?

  1. Pulling issues faced by users like you is a good way to draw attention of Prodigy: Kids Math Game to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Prodigy: Kids Math Game customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Prodigy: Kids Math Game.

User reviews of Prodigy

  • By Pusheen was here

    Great! But I have a problem...

    So, the game is fun to play, and I like how the math questions don't take 4 hours to solve. Well... some of them... now just to bring up a point, I'm in 5th grade. But I found one subject of problems that aren't at all necessary. These problems are the ones like "the sum of the two numbers are 18 and the difference of the two numbers is 8". Now based one the math in the game, I'd say the math is 3rd-4th grade level. I myself don't understand these questions, and often give up and type random numbers. I don't know if the teach this in school now, unless it's something we learn later in 5th... anyways, another problem I have is the constant membership reminders. Now based on my friend's experience, she says it's $59 dollars a year for membership. 59 dollars!!! I don't know, but it seems unfair that players without membership can't buy half of the nice things because they don't want to pay 59 dollars on a math game! And also, it's unfair that you can only evolve your pets if you have membership! Now, I think it would be more fair if you lowered the membership price and gave more things to the non-member players.

  • By I like 🐱

    If your not sure about downloading, read this

    HELLO READER! So prodigy is amazing! All of my friends play on the same world and once we are started we never want to get off! Prodigy is very entertaining for a math game and some people don’t even realize their math skills are increasing! The opportunity to have a parent or teacher monitor you is great and it’s fun for all ages! There is also members and it’s not like other games where you need it to complete the task and or quest, it’s an add-on to help kids enjoy it more but right now....I think members is nice and how much it gives you is cool and it doesn’t make others feel left out! Next, the game itself. Prodigy has lots of things to do like The Titan, Lamplight town, Elemental quests, home and character decorating, and talking with other users! You will never get bored playing this with all there is to do! So if your still on the edge about getting Prodigy, I would just try it and see for yourself! Great job so far Prodigy! Keep it up!

  • By cooldawg26🐶

    Great Experience

    I really liked this game. I thought it was fun and lighthearted. The pets are great and I love the faces that you can choose for your character. I think prodigy is a great learning experience. However the math questions are bit simple. It’s quite easy yet fun. I really like Prodigy and would definitely recommend it to anyone who wants to learn math in a fun yet easy way. However the sad thing is is that I don’t agree with the memberships. I think it’s unfair especially since some people can’t afford memberships. Memberships put other people down. I disagree with the memberships. It’s unfair that members have to pay so much money just to be one of those important people in prodigy. It’s also unfair that they are the only ones I can have certain clothes or certain pets or certain hairstyles. I also think that you should put some of the communications back. I really liked the heart face and thought it was funny. When you took it off my whole class was disappointed. We love the heart face and thought it was really funny. You should definitely put the heart face back. In a nutshell I would recommend prodigy anybody who wants to learn math in a simple yet easy and fun way. In total I would read it four out of five stars. ⭐️⭐️⭐️⭐️/⭐️⭐️⭐️⭐️⭐️ Prodigy is a really great game despite it’s flaws. I love prodigy but I disagree with the memberships. Thank you to all those who take the time to program prodigy and make it special for us students.

  • By Garnetpage

    I love it but one major glitch/problem

    *Spoiler Alert* I was introduced to the game from my teacher. It is super educational and even learned a few stuff that my class would learn two years later. I loved it and played it along with my class at computer lab time. However, I had to log off while I was battling the earth titan. Then, later I logged back in only to discover that I can’t battle the titan anymore. Flora is no help. She’s all, “well done!” and drops no clue what to do or even if I am on the titan quest. The strange thing is, when my friends see my status in the earth stone quest, it says that I am finished. Since I couldn't do anything about it, I just went along and earned the others. Then the academy open and now I could restore the stones. But I had to do the earth stone first. But I did not have the stone. So now I am going nowhere. I tried going back to the place again, although it is not clear cause it happened years ago, but no luck. The titan did not rumble, and I was constantly disturbed by other monsters. Also, when I battle one and defeat it, another picks a fight with me. While I am preoccupied with that guy, the other heals, and I only make it to three defeated monsters before one recover and picks a fight with me again. Flora does not help. How do I get out of this mess? How do I fix it so I earn the earth crystal? HOW DO I FIX THE ACADEMY BRIDGE AND DEFEAT THE PUPPET MASTER?!! Please help me. Thank You.

  • By Peyton Calico

    I love it but it needs a little changes

    It looks longer because of the explanations but please read I think it will be worth it. So I love the game altogether and it does make math fun but it could use a few changes so first the member ship should be cheaper because how are we supposed to get the whole fun math experience if it’s a little pricy in my opinion i also think we should be able to trade and if we earn a member thing and non member can’t use it hen whats the point? And I also think if you defeat a monster it should not come back until the next day because it gets a little annoying another thing is I feel like it’s not fun when you can only type certain things to your friends I get the protection but I think you should just stop like numbers and other key words that is dangerous or bad to say I read of limiting what we can say in general if that makes since and I feel like we should be able to get 1 of each normal animal if your not a member and I’m not saying the special ones but I’m saying he normal one and I think you should be able to rescue titan and other huge monsters. I’m sorry it’s liner than I expected but if you could just atleast make a few of these updates I would be so happy and enjoy he game even more thanks!

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