How to Cancel Jumia Online Shopping

How to Cancel Jumia Online Shopping

Written by on 2022-03-28

We have made it super easy to cancel Jumia Online Shopping subscription
at the root to avoid any and all mediums "Africa Internet Group" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Jumia Online Shopping's Cancelation Policy


Complete Guide to Cancel and Delete Jumia Online Shopping

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Jumia Online Shopping to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Jumia Online Shopping subscription at the root to avoid any and all mediums "Africa Internet Group" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Jumia Online Shopping Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Jumia Online Shopping (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Jumia Online Shopping, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Jumia Online Shopping Subscription on your Android device

To cancel Jumia Online Shopping subscription on Android, you need to realize that deleting the Jumia Online Shopping app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Jumia Online Shopping subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Jumia Online Shopping subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Jumia Online Shopping?

Removing card details from Jumia Online Shopping if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Jumia Online Shopping from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Jumia Online Shopping or any other website using your Justuseapp card.
  5. Cancel the Jumia Online Shopping subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Jumia Online Shopping directly. Get their Contact info →

How to Cancel Jumia Online Shopping Subscription on a Mac computer.

To cancel Jumia Online Shopping subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Jumia Online Shopping app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Jumia Online Shopping Subscription on Paypal.

To cancel your Jumia Online Shopping subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Jumia Online Shopping" or "Africa Internet Group" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Jumia Online Shopping.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Jumia Online Shopping's website?

Here's how to cancel your Jumia Online Shopping subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Jumia Online Shopping's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Jumia Online Shopping's contact details here

  2. Visit the website of Jumia Online Shopping. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Jumia Online Shopping account

You might have created an account on Jumia Online Shopping during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Jumia Online Shopping via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Jumia Online Shopping's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Jumia Online Shopping from your iPhone or Android.

Delete Jumia Online Shopping from iPhone.

To delete Jumia Online Shopping from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Jumia Online Shopping until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Jumia Online Shopping app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Jumia Online Shopping from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Jumia Online Shopping, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Jumia Online Shopping?

Our crowdsourced data from Jumia Online Shopping and Justuseapp users, shows that it is Very Easy to cancel a Jumia Online Shopping subscription.

If you haven't rated Jumia Online Shopping cancellation policy yet, Rate it here →.

What is Jumia Online Shopping?

Avoid crowds, stay safe and shop from the comfort of your home. With Jumia, you open your doors to savings and convenience! Shop safely and conveniently online with Jumia, the largest online retailer in Africa. So what exactly do you get with the Jumia app? - Daily exclusive app only Flash sales on top products - Special Treasure hunts with guaranteed prizes - Faster access to deals - Exclusive app-only discounts - Fast and Free shipping in select cities across Africa! - Exclusive app only vouchers With the Jumia App, shop safe and convenient online! Download the Jumia Online Shopping App today for the best shopping experience in Africa. Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed! From fashion to electronics, find anything you need on Africa’s largest online shopping store. Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia! Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay. So you ask, what can I shop at Jumia? We sell millions of products, download the app and search what you are looking for. Some top items include: - Mobile Phones & Tablets - Laptops, Notebooks, Desktops and accessories - Appliances, TVs, Games, Consoles, Home Theatres - Sporting Goods, Lifestyle products - Fashion for all - Men, Woman, Kids & Babies - Baby Necessities - Diap...

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Have a Problem with Jumia Online Shopping? Report Issue

Leave a comment:

Why should I report an Issue with Jumia Online Shopping?

  1. Pulling issues faced by users like you is a good way to draw attention of Jumia Online Shopping to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Jumia Online Shopping customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Jumia Online Shopping.

User reviews of Jumia Online Shopping

  • By de most

    Good Service and Customer Care

    Am reviewing both Jumia as a service & the App, I use the app on IOS devices and have no complaints, all my deliveries have always arrived, stuff I paid for that become out of stock before shipping,I get instant refunds, faulty products are collected -no questions asked, only once did I get a product that was different from what was advertised -a kids watch(girls), got a totally diff one from the advert pic,I simply gave it to a teenager. For now I am quite satisfied, and I am not someone easy to please. Capt R.E

  • By Paakep

    This is the best way to shop.

    You can pay in cash on delivery or you can choose to prepay with Orange Money, Mobile Money and Bank Transfer. The delivery is fast and you can return product when you are not satisfy. To have tried it, it is the best in Cameroon. Just download it ant please an order.

  • By it_kelvin

    App is great

    Have been using Jumia for a long time now and i have to say that it has been a wonderful experience, haven’t even used the return policy before because I always get what I ordered, the delivery agent is super nice and cool. Thanks Jumia for making my shopping experience a mind blowing one 🙂❤️

  • By Silas Loyalty

    The Best 9ja Online Shop....

    To me, those five stars aren't enough to convey my utmost satisfaction for this app.... I've been using Jumia just since last year and never for once have I ever had the cause to even frown while using this app..... It's a very risky app cos you might even end up buying what you didn't plan for😂🤣 This app has saved me twice the money I should have spent (if converted to stress) if I was to go to the market and purchase most of the items I've bought.... Too many talk no dey full basket, so just download am mk u tell me *thank u* later...😉

  • By RD'EAUV

    Great App

    Ive got many good deals through the app so can't complain. For those 'saying out of stock' on e.g. Black Fridays etc, u need to know when the deal is too good to be true, our 'Nija' people esp are 'xtremly sharp' in taking them and so u must. It's not Jumia's fault. If I must be critical, it is that whenever u return to the app after a few mins, it reloads all the way to the homepage which isn't so with the website and the website is generally more up to date. All in all..Kudos! I'm from Nigeria!

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