How to Cancel Citymapper

How to Cancel Citymapper

Written by on 2022-04-13

We have made it super easy to cancel Citymapper: All Your Transport subscription
at the root to avoid any and all mediums "Citymapper Limited" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Citymapper's Cancelation Policy


Complete Guide to Cancel and Delete Citymapper: All Your Transport

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Citymapper to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Citymapper: All Your Transport subscription at the root to avoid any and all mediums "Citymapper Limited" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Citymapper: All Your Transport Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Citymapper (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Citymapper: All Your Transport, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Citymapper: All Your Transport Subscription on your Android device

To cancel Citymapper subscription on Android, you need to realize that deleting the Citymapper app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Citymapper: All Your Transport subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Citymapper subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Citymapper: All Your Transport Subscription on a Mac computer.

To cancel Citymapper subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Citymapper: All Your Transport app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Citymapper: All Your Transport Subscription on Paypal.

To cancel your Citymapper subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Citymapper: All Your Transport" or "Citymapper Limited" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Citymapper: All Your Transport.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Citymapper's website?

Here's how to cancel your Citymapper subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Citymapper's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Citymapper's contact details here

  2. Visit the website of Citymapper. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Citymapper account

You might have created an account on Citymapper during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Citymapper via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Citymapper's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Citymapper: All Your Transport from your iPhone or Android.

Delete Citymapper: All Your Transport from iPhone.

To delete Citymapper from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Citymapper: All Your Transport until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Citymapper: All Your Transport app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Citymapper: All Your Transport from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Citymapper: All Your Transport, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Citymapper?

Our crowdsourced data from Citymapper and Justuseapp users, shows that it is Unrated to cancel a Citymapper subscription.

If you haven't rated Citymapper cancellation policy yet, Rate it here →.

What is Citymapper: All Your Transport?

Instantly compare your travel options in real-time across all transport modes globally! Easily navigate your city with turn-by-turn directions for all your public transportation, walking, cycling and scooter trips. THOUSANDS OF 5 STAR REVIEWS * "This is my favorite transit app. Full-featured and a breeze to use. I really appreciate the Uber integration." * "Only way to get around NYC and Chicago. Easy and accurate. Download this one NOW" * "I love it. It’s the best thing since zippers, peanut and jelly and 1 TB thumb drives" * "Support for the SF Bay Area is particularly impressive because it aggregates all transit systems imaginable (BART, Caltrain, MUNI, VTA, etc.) into one seamless app" FIND THE BEST ROUTE ► Simple trip planning combining all transport modes: bus, subway, train, ferry, cabs, ride share, car share, bike share, e-scooters and walking. Discover routes you never knew existed HIT THE GO BUTTON FOR STEP-BY-STEP DIRECTIONS ► Turn-by-turn navigation for all your transit, walking, personal cycling, bike shares and scooter trips. Choose between 3 different map views, see the charge levels of e-scooters and e-bikes around you, we even help you avoid no-parking zones. We take care of the logistical thinking so you are free to enjoy the ride EXPERIENCE ONE-STOP-SHOP MOBILITY ► Compare cab fares, hail a ride, hop on a shared bike or find the nearest e-scooter all from within the app. Our partners include: Uber, Lyft, JUMP, Lime, Bird, Spin, Skip, Scoot, Citi B...

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Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with Citymapper: All Your Transport? Report Issue

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Why should I report an Issue with Citymapper: All Your Transport?

  1. Pulling issues faced by users like you is a good way to draw attention of Citymapper: All Your Transport to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Citymapper: All Your Transport customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citymapper: All Your Transport.

User reviews of Citymapper

  • By Rosie From Boston

    LOVE this app

    I recently went to NYC for a long weekend and though I know my way around the city pretty well I explored this visit to places I haven’t been, enter the Citymapper app. You put in where you want to and it shows you how to get there and a multitude of ways. Whether it be walking taking the train or taking the bus or taking a cab or taking an Uber or Lyft. It gives you the time of each method of transportation how long it will take you to get there and it even gives you an estimated cab and Uber/Lyft fares. If you opt to take the train like I did it tells what car to get on to be closest to an exit and it even gives you walking directions when exiting the train to reach your final destination. This app is AWESOME! I highly recommend and will use it for years to come. Thank You Citymapper.

  • By DarfNader

    The Only Transit App You’ll Need in SF

    I’ve lived in San Francisco since before there was even NextBus (dark, dark times) and since it came to be, I must have tried a dozen apps for years before I discovered CityMapper. The key is that it calculates the ideal route for you taking into account time to walk to stops, when you need to be somewhere, or whether you want to get there fast or walk the least. It also has every transit system, including ferries and county bus lines like Sam Trans and Golden Gate Transit. Finally, the Apple watch app works very well by alerting you when the bus is coming or when your stop is next. I can’t find a single thing about it I don’t like except that the watch app sometimes needs to be manually started to connect, but that’s really it.

  • By Juper2356678990

    This app made me love city travel again

    Recently I visited NYC for 4 days. I have been there three times and each time I was a stressful ball of mess that would be switching back and forth between three different apps and still managing to get lost. NOT ANYMORE !! Citymapper is the best app on the market for nagavating a big city. It took a few trail and errors to get the hang of it but once I got the gist of the app it was super easy . I love the fact that it gives you multiple options for getting to your destination and you just pick the one that works best for you. My preferences was buses with no transfers . So I found it and picked . I didn’t get lost not one time with citymapper and it actually made traveling the city seem like a breeze .

  • By Dimondc

    My go-to transit app

    With constant updates, added features, and improvements, this is my go-to app. I use it hand in hand with Google Maps. Each have features I like that the other doesn’t. Transportation is a breeze with this app. I’ve used it in both NYC where I live and in London when I went to visit (the offline feature is wonderful as I didn’t have cell service. I would use the WiFi and plan out my trips and save them in the hotel and was able to access my transit directions on the go) I feel as though there could be some work with the LIRR directions. My commute has a simpler route than suggested and when the app shows it, it’s inconsistently there. Love this app though!

  • By sailorboy1987

    This app is like having a super power in your pocket

    This app is hands down without question the best thing for a commuter since the invention of transit cards! My commute consists of the following; personal vehicle> bus>ferry>bus>shuttle!!! Before this app I had to wrangle 2-4 apps all with varying degrees of reliability to get this mess figured out if I was late or if I was coming home from a different part of the city. Now all I need is ONE!!! I couldn’t be more happy, the interface is amazing and the data provided has been 100% accurate for me everyday. All I can say is keep up the great work and I share this app with everyone I meet since I travel frequently for work and I look forward to this app taking on more cities!

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