How to Cancel HBO GO

How to Cancel HBO GO

Written by on 2019-12-09

We have made it super easy to cancel HBO GO: Stream with TV Package subscription
at the root to avoid any and all mediums "HBO" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate HBO GO's Cancelation Policy


Complete Guide to Cancel and Delete HBO GO: Stream with TV Package

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of HBO GO to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel HBO GO: Stream with TV Package subscription at the root to avoid any and all mediums "HBO" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel HBO GO: Stream with TV Package Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on HBO GO (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for HBO GO: Stream with TV Package, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel HBO GO: Stream with TV Package Subscription on your Android device

To cancel HBO GO subscription on Android, you need to realize that deleting the HBO GO app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the HBO GO: Stream with TV Package subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your HBO GO subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel HBO GO: Stream with TV Package Subscription on a Mac computer.

To cancel HBO GO subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the HBO GO: Stream with TV Package app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel HBO GO: Stream with TV Package Subscription on Paypal.

To cancel your HBO GO subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "HBO GO: Stream with TV Package" or "HBO" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to HBO GO: Stream with TV Package.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on HBO GO's website?

Here's how to cancel your HBO GO subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into HBO GO's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all HBO GO's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting HBO (the app developer) for help through the details of the app.

How to delete HBO GO account

You might have created an account on HBO GO during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to HBO GO via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check HBO GO's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete HBO GO: Stream with TV Package from your iPhone or Android.

Delete HBO GO: Stream with TV Package from iPhone.

To delete HBO GO from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold HBO GO: Stream with TV Package until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the HBO GO: Stream with TV Package app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete HBO GO: Stream with TV Package from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose HBO GO: Stream with TV Package, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete HBO GO?

Our crowdsourced data from HBO GO and Justuseapp users, shows that it is Unrated to cancel a HBO GO subscription.

If you haven't rated HBO GO cancellation policy yet, Rate it here →.

What is HBO GO: Stream with TV Package?

this app is included with your the app subscription through a participating TV provider. In addition to getting new movies every week, you also get news, comedy specials, smart talk shows, thought-provoking documentaries, and the special events everyone’s talking about. You can watch this app on your favorite screen—phone, tablet, computer, connected TV or gaming device. this app® is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2019 Home Box Office, Inc. All rights reserved. this app® and related channels and service marks are the property of Home Box Office, Inc. For help, please visit Privacy Policy: Terms of Service: Manage sharing your data at:

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

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User reviews of HBO GO

  • By Rockport, Maine

    What happened? Problem now Fixed!

    Updated again 5/5/19: my iPad did not recognize Charter/Spectrum as my provider. I signed out of Charter on my iPad then signed back in under Spectrum and now the this app app works. That may help others who are having the same problem. Updated 5/4/19: I tried the steps to get in to HBOGo from the link as the representative said below and still can not get in to the app. It still shows three blinking dots but nothing else, then times out after entering Spectrum as my provider in the log in screen. I also contacted the app with my information as the representative asked. Still not a happy customer. If something works so I can get in, I will change my 1 star rating for the the app app. I really do not want to leave such a horrible review and hope the app does whatever is necessary to make me a happy customer once again. this app used to work on my iPad in the past but now it does not recognize Spectrum when I try to log in. I am paying for the app but am not getting all of what I am paying for. What gives?

  • By Jay Bomd

    Crazy negative reviews

    For starters the app works great and as intended their are some needs for improvements such for quality of life but overall achieved its purpose. The insane part are all the negative reviews many of which have nothing to do with the app but rather their cable provider, phone company, or not knowing the difference between go and now. I also saw some reviews where people rated it 2 stars because it doesn’t have a auto play next episode button, are we really living in a world where not enabling an unhealthy habit of binge watching is considered a bad product. I suggest reading the full review rather just the title when you see these reviews to ensure it’s a customer with a real complaint or someone who never had to live without Netflix.


    Update is trash.

    To be honest I’m not sure which action fixed my issue below after the update rendered my app unusable, but between deleting then reinstalling the app, then restarting the my phone after that didn’t quite work. The app started to work post update. But it did not work when just restarting the phone after the update so I can only think that the combination of both deletion/reinstallation, and the restart combined triggered operation 🤷🏾‍♂️. All is right with the world for now. Stars upgrade to 4... -1 because I like total solutions and an unknown variable doesn’t sit well with me. I prefer knowing exactly what the cause and action of correction really was... I was forced to update as the app said update required and would not open. Updated in the App Store and now the app starts to open when selected then closes out immediately back to my phone’s home screen where I selected the app. I am mostly away from home so this is how I watch the app while my family who lives at the house can enjoy the traditional way. But I got it for me mostly. I Might as well cancel the the app altogether if I can’t watch it. I’m the one who watches it the most...

  • By papaslug1

    Can’t even use it!

    **Updated** AT&T has fixed this issue for me and others but the process was unpleasant and took many weeks. I have updated the rating from 1 star to 3 stars. I love the app content but the app is primitive and needs to be updated with Siri/voice support and easier navigation. the app should look to Netflix for a truly enjoyable app navigation experience. If the HBOgo app improves significantly, then I will gladly update the rating to 5 stars. **Previously** I can’t even login using my AT&T WatchTV credentials. All it says is “Oops Something Went Wrong!” when trying to login. I’ve cleared cache, deleted the app, restarted the device. Nope. Nothing. Same stupid something went wrong response. This happens on my iPhone, iPad, and AppleTV. AT&T owns both AT&T WatchTV and the app, tons of users complaining since last month, and we still can’t login. HBOgo support rudely told me they can’t replicate the issue, but there are AT&T forums filled with user complaints. Ridiculous.

  • By GrannyDar

    HBO GO Can't Verify My Directv Account/UPDATE 🤔

    Update: Today HBOGO is working on all my streaming devices. I am giving it 3 stars until I can further test it out. I hope everyone else is having the same experience. First, I am tired of having my review deleted without any explanation. No profanity just truth. The truth is since AT* took over Directv, Directv Now and the app everything has gone downhill. Second, After several tech calls to Directv they verified there is a problem with this app. Apparently it is a global problem as people with other services have the same issue. Third, This is not a standalone IPAD app problem, it's the same on my Roku and even the Directv mobile App. In others words, across all my streaming devices. Fourth, what steps have you laid out in these reviews? Explain what it' or any of the other nonsensical strings you put in reviews are. Are we to guess how one would use this? It's not a link or anything you can use in the Safari browser. It feels like a nonstarter to me that is a diversion from really offering any real help. There is not even a customer phone number for the app. Even Directv was stunned by this. Fifth, there is no good faith offer from the app to offer a money back resolution or even a free month until it's sorted out. Thanks for ruining another service AT*.

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