How to Cancel Chipotle

How to Cancel Chipotle

Written by on 2022-03-30

We have made it super easy to cancel Chipotle subscription
at the root to avoid any and all mediums "Chipotle Mexican Grill" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Chipotle's Cancelation Policy


Complete Guide to Cancel and Delete Chipotle

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Chipotle subscription at the root to avoid any and all mediums "Chipotle Mexican Grill" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Chipotle Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Chipotle (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Chipotle, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Chipotle Subscription on your Android device

To cancel Chipotle subscription on Android, you need to realize that deleting the Chipotle app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Chipotle subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Chipotle subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Chipotle Subscription on a Mac computer.

To cancel Chipotle subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Chipotle app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Chipotle Subscription on Paypal.

To cancel your Chipotle subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Chipotle" or "Chipotle Mexican Grill" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Chipotle.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Chipotle's website?

Here's how to cancel your Chipotle subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Chipotle's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Chipotle's contact details here

  2. Visit the website of Chipotle. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Chipotle account


So you want to delete your Chipotle account and that is why you're reading this post? You'll know how in a bit.

How to close your Chipotle Account on their website:

Now to close the account if you're sure that is what you want to do, you must know that at the moment it isn't an action you can carry out yourself manually.

  1. You'll have to contact them using their official number on the webiste.
  2. You can use the link to request they delete your data:
  3. You can also decide to send them a request to delete your data or any other personal information that they have of you.
  4. Once they receive the request and have gone through it, they will delete your account from their records unless there's an exception prohibiting them from doing so.

Note that if they're unable to properly verify your Account ID from their system, it's highly possible that they'll reject your request. They'll also probably deny your request if they retain your request on their system.


How to Delete Your account via Email:

Here's a detailed step on how to send that email:

  1. Log into the email account that's directly linked with Chipotle.
  2. Write an honest email about why you want your account deactivated.
  3. Make sure to boldly write your account information in the body of your mail as this will help them identify you.
  4. Your email subject should be bold in all capital letters "REQUEST TO DELETE MY ACCOUNT"
  5. Send the email to [email protected]

  How to stop receiving emails from Chipotle:
  1. First, Log into your mail app.
  2. Find an email sent to you by Chipotle and open it.
  3. Scroll to the bottom end of the mail and you'll see the "Unsubscribe" button. Click on it and ensure you confirm unsubscription.
  4. That's the end of you receiving Chipotle emails.

We hope this has helped immensely.

Bonus: How to Delete Chipotle from your iPhone or Android.

Delete Chipotle from iPhone.

To delete Chipotle from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Chipotle until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Chipotle app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Chipotle from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Chipotle, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Chipotle?

Our crowdsourced data from Chipotle and Justuseapp users, shows that it is Unrated to cancel a Chipotle subscription.

If you haven't rated Chipotle cancellation policy yet, Rate it here →.

What is Chipotle?

Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. Plus, you can earn points and redeem Chipotle Rewards in the Rewards Exchange. ABOUT CHIPOTLE REWARDS - Members bank points automatically for in-app orders. - In-person, scan the app to earn points and redeem rewards. - Redeem points on Food, Goods and Giving in the Rewards Exchange. - Set a favorite reward to track points as you go. - Get rewarded faster with extra point offers and early access to new menu items. - Oh, and let’s just say… we won’t forget you on your birthday. FEATURES - Pick up quicker with mobile pickup shelves and Chipotlane. - Or, get your order delivered straight to your door. - Try tasty menu items you can only get in-app or online. - Get your faves faster with saved meals and recent orders. - Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations. - Low gift card balance? Split the payment with another card. - Pay your way with Apple Pay. - See your sustainability impact with Real Foodprint metrics. - Start a Group Order to invite your squad in on the fun. - Save your go-to Chipotle locations and delivery addresses.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.


  • By Teresa Hartling

    AWFUL!! DELETING APP!! I've had issues everytime I've used it. Everything from error messages, unable to redeem rewards, and having orders cancelled, no help or even apologies from support, ect.. The first issue I had with order being canceled, they put all the blame on doordash. Second time, didn't get any explanation or help from support,ect.. The last straw was on Mother's Day, placed an order took about a hour to get a delivery driver, then I had 3 people show that they were waiting at Chipotle for my order, they'd just disappear, that's another hour, then I see that the order was canceled. No explanation/ heads up from ANYONE, just canceled. Thinking that me reaching out to their robot thing caused it to be canceled, I retried another order. That also took another hour, and again it was canceled with no explanation from anyone. Because I held out hope that I'd finally get my order, it was late and options to get anything else from anywhere were greatly reduced. Then it took almost a week to hear anything from Chipotle, and all it was, was an email, which you could tell was like an automated response, and even then, it wasn't an apology, just a short couple of sentences, saying that anything that was charged would show up in my bank account in a few days, and if it didn't, then reach out to them soo they could look into it. I'm telling any and every person I know to NEVER use their app to order food!!

Reported Issues: 2 Comments

By John Durand
Apr 29 2021

I worked late tonight and could not wait to get to my neighborhood chipotle on 36/37 in Sunbury Ohio witch has always been open til 10:00PM so I arrived at 9:45 figured I had plenty of time to place my order I was very surprised to find the doors locked “so disappointed!” Driving off I saw an employee taking the trash out so I asked him if there hours had changed he said no but they taking on line orders only at that time so I pulled around in front of the store and placed my 1st on line order fumbled thru it a little but got it placed and paid forwith a pickup time
of 9:45 well it seamed I had left a number out of my phone number so by the time I figured out where my order was incomplete and corrected it and hit complete order a notice came back NO PICKUP TIMES AVAILABLE.... what ? WTF ???
Why where the doors locked ???

Help, John Durand

By cheyenne mcfate
Nov 15 2020

Delete account

Have a Problem with Chipotle? Report Issue

Leave a comment:

Why should I report an Issue with Chipotle?

  1. Pulling issues faced by users like you is a good way to draw attention of Chipotle to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Chipotle customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Chipotle.

User reviews of Chipotle

  • By Sarah A.S

    LOVE IT!!!! but....

    I love love chipotle and the work and freshness they put into their food! I am a huge fan of the Honey Vinaigrette dressing they have for their salads, so much that it’s a must have for everything I get there - burritos, pour it on, tacos, pour it on, burrito bowl, LOAD IT ON, I get it every single time. It is quite frustrating though how I am only given the option to include the dressing ONLY if I order the salad on the app. When I’m ordering off the app for delivery, I have no way to choose the salad dressing on the side if i’m ordering something other than the salad. It’s not included in the sides tab and there is no ‘special instructions’ area for me to mention it in. This leaves me to call the Chipotle location I order from and ask them to include it in my order, which I have no problem doing.. until I get my order and they forgot the dressing a majority of the time. Again, I love the dressing, as much as some people LOVE guacamole in their orders, so when I don’t get the dressing it’s quite disappointing eating my meal without the yummy flavor that makes it so much more! If in the next update there was somewhere to include this, I would order from you guys everyday of my life... as if I don’t already!!!

  • By Pecanshan

    Always leaving off Honey Vinaigrette for delivery

    Service is fast and on time however I always enjoy the salad bowl from the Conyers, GA location and after my 4th-5th order they continue to leave off the salad dressing. I check my receipts it is on the receipts. I have called complained, left notes for them not to forget and they can never grant me a completed order upon delivery. I get mistakes are made but every singe time like this is what makes the salad good, now I’m like ugh I can’t eat it so I’m wasting money. Then the managers never respond or resolve the issue. I have never experienced this continuously awful experience from an establishment ever before. Like EVER!!!! Seems as if they do not care to fix it! I can see after reading reviews I’m not alone with the dressing always being left out the order. Please do better or compensate your customers. This is horrible. S.T.R Addendum: my latest order was perfect and even received my vinaigrette after many tries!! Food amazingly good as always!!

  • By Da AwesoME MUZIK lUVER

    Card Scan Issues

    Aesthetically, functionally, and in just about every way, I think the Chipotle app is excellent. That said, I have an issue with the “Scan Card” feature when adding a payment type: I place my card within the border of the green lines, they all sync up for just a moment, and then... nothing happens. I have tried on probably 30 or 40 different occasions to use the Scan Card feature to add a payment, and it has worked exactly 0 times. Am I the only person who has had this issue? I skimmed the reviews and couldn’t find the same complaint but it’s entirely possible I just missed it. I’ve tried different cards, surfaces, lighting levels, and holding the card(s) different ways, all to no avail. At this point I feel like it must be a software issue. That one blemish on an otherwise stellar app is why I drop a star. (Realistically I’d give it 4.5 and not dock a whole star, BUT this is a pretty common feature in other apps and I can’t imagine it to be a difficult fix. Seems like the app software equivalent of a typo in a professional email.)

  • By TLCC2009

    Getting it Right

    I use the Chipotle app often and for various stores. I love an app to order for my food prior to entering a restaurant. For the most part this happens. There have been several occasions in the past few weeks where this has not happened. Last Saturday I ordered and I waited in my car until our pick up time. When I entered the restaurant and went to the pick up station the food was not even on the line yet. I mentioned it to the cashier and she didn’t seem to care. Another woman came over and asked if she could help me and I explained to her our food situation. She went to the back and the manager came out and apologized. I explained this was the 4th time we’d had this issue. She gave me the money back for the order. I explained I didn’t want the money back I just want them to get it right. She agreed, they needed to do a better job. Fast forward to today, I ordered dinner and when my daughter and I got the pick up station our food was ready to go. Good job Chipotle for fixing the issue promptly. Thank you!!

  • By Taleci

    Lacking basic functionality

    I love the convenience of being able to order food by an application and have it ready when I get there. However, the chipotle app leaves a lot to be desired.I had purchased a gift card and loaded it onto my app, but when it got down to only seven dollars, it proved to be very frustrating because I couldn’t make up the rest of my order with another payment. I had to go to the store and have them scan the app in order to remove the remaining balance on the gift card and clear it out. The problem is, the folks in the store are not that well trained and it took three times of doing that in order to make it show properly. Also, even if you have more than one gift card, you have to remove one before you can add another. Once again, very inconvenient. It’s also very frustrating that you can’t order a vegan salad without the guacamole and get credit for that. If you aren’t ordering a two dollar add-on, then your order should be two dollars less. And finally, you should have the option to make something light or extra for every option. Sometimes I can and sometimes it says I have exceeded the number even though I basically ordered the same thing almost every day.

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