delete On/Go

How to Delete On/Go

Published by Intrivo on 2023-12-14

We have made it super easy to delete On/Go account and/or app.


Guide to Delete On/Go

Things to note before removing On/Go:

  1. The developer of On/Go is Intrivo and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like Intrivo holding their data to delete it. The law mandates that Intrivo must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that Intrivo delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


       


How to delete On/Go account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to On/Go via Justuseapp. Get all Contact details →

Option 2: Visit the On/Go website directly Here →

Option 3:   Contact On/Go Support/ Customer Service:

  1. 80% Contact Match


How to Delete On/Go from your iPhone or Android.


Delete On/Go from iPhone.

To delete On/Go from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold On/Go until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the On/Go app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete On/Go from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose On/Go, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Have a Problem with On/Go? Report Issue

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What is On/Go?

Hello and welcome to On/Go. The industry leading, I-can’t-believe-they-made-COVID-19-testing-this-simple app. The On/Go app is here to give you peace of mind through the testing process. Instead of reading through a sheet of instructions bigger than a world map, we give you simple, clear, visual instructions at the touch of your fingertips. Just install the app, create an account, and follow the instructions as you take your On/Go test. The app walks you through all the steps, from prep, to sample collection, to reading the results. The best part is you can store, view, and share your test results (only with those you want to share with). This allows you to easily show your results as you get back out there— from events, to work, to parties, and more. This app can be used with the On/Go and CareStart OTC Self-Tests. For any questions or concerns with regards to our app or tests, please don’t hesitate to reach out to our team at 888-965-031. Disclaimer: The On/Go app is not intended t...



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