How to Cancel TASC app

I only downloaded it yesterday, but so far I am so happy with it. I forgot my TASC card at home and had to pay for my daughters appointment out of pocket. I submitted the bill and receipt yesterday and it’s already been reimbursed to my cash! Thank you so much!!

I really like the layout and simplicity of how to file a claim, see my balance and even transfer my money. My favorite feature is how easy it is to upload my receipts!! This save me so much tome and effort!

I am not able to log into my account through the app. I called Customer Service and was told to use the Chrome browser instead. Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving the app another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of the app. There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.

Have loved using this app and the ease of requesting reimbursement with a simple photo of a receipt, BUT since the last update I can’t get in. Log in is fine, but then the screen goes to Terms of Use and just spins. I have watched it spin for hours and nothing. There is an “agree” button at the bottom, but it doesn’t seem active since the Terms of Use won’t download. Help.

The new version of the app is even worse than the old one. Not only about the app, it’s the company issue. When I submit the medical reimbursement receipt they ask for verification description of service which Is my privacy. I visit the doctor regularly from last year, even my medical insurance company approved their portion of responsibility every time. When I call TASC, they said the receipt should include the date of service, patient’s name And total amount, which are normal and shows on my receipt. They also said my reimbursement cannot be approved because the missing of description of service. Did any one get the receipt like that? What they ask for is not a receipt but a medical history info. The receipt is from a national hospital. I think what they want is the costumer can use their card directly. Their master card is awful too. It even denied at CVS pharmacy when I pay my prescription. It’s NOT OTC!! It’s prescription!!! I’m not the employer nor the HR, so I have no choice. If you do, please keep away!! It’s good for both of you and your employee/colleague.