How to Cancel Massage Envy

How to Cancel Massage Envy

Written by on 2021-11-15

We have made it super easy to cancel Massage Envy subscription
at the root to avoid any and all mediums "Massage Envy" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Massage Envy's Cancelation Policy


Complete Guide to Cancel and Delete Massage Envy

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Massage Envy subscription at the root to avoid any and all mediums "Massage Envy" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Massage Envy Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Massage Envy (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Massage Envy, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Massage Envy Subscription on your Android device

To cancel Massage Envy subscription on Android, you need to realize that deleting the Massage Envy app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Massage Envy subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Massage Envy subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

End Ridiculous Charges!!!

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How to Cancel Massage Envy Subscription on a Mac computer.

To cancel Massage Envy subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Massage Envy app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Massage Envy Subscription on Paypal.

To cancel your Massage Envy subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Massage Envy" or "Massage Envy" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Massage Envy.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Massage Envy's website?

Here's how to cancel your Massage Envy subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Massage Envy's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Massage Envy's contact details here

  2. Visit the website of Massage Envy. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Massage Envy account

You might have created an account on Massage Envy during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Massage Envy via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Massage Envy from your iPhone or Android.

Delete Massage Envy from iPhone.

To delete Massage Envy from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Massage Envy until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Massage Envy app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Massage Envy from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Massage Envy, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Massage Envy?

Our crowdsourced data from Massage Envy and Justuseapp users, shows that it is Unrated to cancel a Massage Envy subscription.

If you haven't rated Massage Envy cancellation policy yet, Rate it here →.

What is Massage Envy?

Keeping your body working is easy with the Massage Envy app. In fact, access to routine self-care is literally in your hands. Find the best therapist, service provider, or esthetician from any franchised location and easily schedule appointments directly through the app. You can also customize each session through personalization and recommended enhancements to help keep your body running smoothly- it’ll thank you later. Visit a Massage Envy franchised location to experience custom massage, Total Body Stretch, or skin care services tailored to your needs. Gravity is out to get you. Thankfully, we got you. Download the app today.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 1 Comments

By Prakash Chandra Srivastava
Oct 13 2021

I want to use only free massage App

Have a Problem with Massage Envy? Report Issue

Leave a comment:

Why should I report an Issue with Massage Envy?

  1. Pulling issues faced by users like you is a good way to draw attention of Massage Envy to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Massage Envy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Massage Envy.

User reviews of Massage Envy

  • By cc_Loves_Music

    App is great but bring back feature for number of massages left on an account

    The app works really well for me, but they need to read the app feedback. When I first signed up for Massage Envy, I downloaded the app and had no problems. The app used to also provide how many massages were left on my account so that I knew how long to book for my next appointment. Then sometime within the last year or two the developers decided we did not need that feature anymore. If the point of the app was to add convenience, then that was one mark they missed. Now before I book (online or by phone), I have to call first to see how many sessions I have available. And app support is nonexistent...the website points you to the customer service page which is not the same as technical support. I emailed them in the past to address things but got no response. I gave four stars because overall the app does what it is supposed to do.

  • By brando2115

    “Oops! There was a problem...”

    Based on previous reviews I’m assuming this may be an isolated issue, but the Massage Envy app has been absolutely useless the last few months. When I first downloaded it, everything worked well (5 Star app - loved not having to call in and being able to see my previous therapists), but for the last six months or so, every time I go to select the location or give feedback or anything it gives me a “Oops! There was a problem completing your request.” I’ve deleted and re-downloaded the app with the same results. I can sign in, even get to the point of location services identifying my location, but when I attempt to select the location, error every time. It even happens if I get a “feedback screen” after a massage (that I had to book by phone).

  • By FunkyBilingual

    Okay, But Could be Better

    The app is alright, but lacks a lot of the functionality that I would have hoped for. Specifically, this is an app that most people are going to make use of after they join Massage Envy as a customer. So, I would presume that booking an appointment is of primary interest. However, the problem with the app is that it walks you through what service and the options you’d like to only tell you what’s available at the very end. Then, if you’d like to try a different location, you need to walk through the same process selecting the service and options you’d like. Also, if you are a paying member, it doesn’t seem to recognize your lower / free (already paid for) rate. I’d think that if there was an option to select multiple locations or locations within a specified range, that would be extremely useful for most clients, but by that same token, it’d also show clients that there’s actually very little availability for services at peak times. That said, the app does help you make an appointment as long as YOU are flexible with your time, which is exactly the reason that it doesn’t work well for me. I have to plan a few days to a week before my appointment to get the time I’d like, but, so often, that changes with my work and family schedule. Please do better Massage Envy.

  • By Lozzberry

    Review from an employee

    The app seems to work pretty smoothly. The actual selection process is less than ideal however. If you have been going to the same ME for years and know exactly who you want to see, you should be able to select a particular therapist FROM THE BEGINNING of your appointment request, instead of having to go through the whole process of “what kind of pressure do you like” or “what’s bothering you”. Yes, you should specify certain things beforehand (like if you’re pregnant, have cancer, or want a hot stone) in case your therapist of choice does not perform those services, but if you know who you want, that should be it. Also, not every ME offers the same services (for example, NYS does not allow therapists to perform exfoliating foot treatments), so that makes it seem like no LMTs are ever available if you select that service before trying to book. The whole online booking needs tweaking. I also have noticed a few connection issues with the app “having trouble connecting to Massage Envy servers”.

  • By Drawingking1962


    Not the worst app I’ve ever used but there are a few things that would make the app better. It would be nice if the app saved your preferred location. I have to change it ever time I want to schedule an appointment. It would also be nice if they put a picture of the masseuse next to there name and allow the customer to track which masseuse they prefer for different messages. I feel it’s easier to remember faces more then names since I only see them once or twice a month and I prefer different masseuses for different messages. Last but not least it would be nice if you could track your account allowing you to know if and when your monthly message was used and if any have carried over into the next month for use on a longer message. I am not a fan of having to work all that stuff out in the store in front of other customers.

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