We have made it super easy to cancel Massage Envy subscription
at the root to avoid any and all mediums "Massage Envy" (the developer) uses to bill you.
Now let us get into the crux of this guide.
Table of Contents:
A few things to note and do before cancelling:
It is Impossible to Cancel a Massage Envy subscription. (**Crowdsourced from Massage Envy and Justuseapp users)
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Keeping your body working is easy with the Massage Envy app. In fact, access to routine self-care is literally in your hands. Find the best therapist, service provider, or esthetician from any franchised location and easily schedule appointments directly through the app. You can also customize each session through personalization and recommended enhancements to help keep your body running smoothly- it’ll thank you later. Visit a Massage Envy franchised location to experience custom massage, Total Body Stretch, or skin care services tailored to your needs. Gravity is out to get you. Thankfully, we got you. Download the app today.
The app works really well for me, but they need to read the app feedback. When I first signed up for Massage Envy, I downloaded the app and had no problems. The app used to also provide how many massages were left on my account so that I knew how long to book for my next appointment. Then sometime within the last year or two the developers decided we did not need that feature anymore. If the point of the app was to add convenience, then that was one mark they missed. Now before I book (online or by phone), I have to call first to see how many sessions I have available. And app support is nonexistent...the website points you to the customer service page which is not the same as technical support. I emailed them in the past to address things but got no response. I gave four stars because overall the app does what it is supposed to do.
Based on previous reviews I’m assuming this may be an isolated issue, but the Massage Envy app has been absolutely useless the last few months. When I first downloaded it, everything worked well (5 Star app - loved not having to call in and being able to see my previous therapists), but for the last six months or so, every time I go to select the location or give feedback or anything it gives me a “Oops! There was a problem completing your request.” I’ve deleted and re-downloaded the app with the same results. I can sign in, even get to the point of location services identifying my location, but when I attempt to select the location, error every time. It even happens if I get a “feedback screen” after a massage (that I had to book by phone).
The app is alright, but lacks a lot of the functionality that I would have hoped for. Specifically, this is an app that most people are going to make use of after they join Massage Envy as a customer. So, I would presume that booking an appointment is of primary interest. However, the problem with the app is that it walks you through what service and the options you’d like to only tell you what’s available at the very end. Then, if you’d like to try a different location, you need to walk through the same process selecting the service and options you’d like. Also, if you are a paying member, it doesn’t seem to recognize your lower / free (already paid for) rate. I’d think that if there was an option to select multiple locations or locations within a specified range, that would be extremely useful for most clients, but by that same token, it’d also show clients that there’s actually very little availability for services at peak times. That said, the app does help you make an appointment as long as YOU are flexible with your time, which is exactly the reason that it doesn’t work well for me. I have to plan a few days to a week before my appointment to get the time I’d like, but, so often, that changes with my work and family schedule. Please do better Massage Envy.
The app seems to work pretty smoothly. The actual selection process is less than ideal however. If you have been going to the same ME for years and know exactly who you want to see, you should be able to select a particular therapist FROM THE BEGINNING of your appointment request, instead of having to go through the whole process of “what kind of pressure do you like” or “what’s bothering you”. Yes, you should specify certain things beforehand (like if you’re pregnant, have cancer, or want a hot stone) in case your therapist of choice does not perform those services, but if you know who you want, that should be it. Also, not every ME offers the same services (for example, NYS does not allow therapists to perform exfoliating foot treatments), so that makes it seem like no LMTs are ever available if you select that service before trying to book. The whole online booking needs tweaking. I also have noticed a few connection issues with the app “having trouble connecting to Massage Envy servers”.
Not the worst app I’ve ever used but there are a few things that would make the app better. It would be nice if the app saved your preferred location. I have to change it ever time I want to schedule an appointment. It would also be nice if they put a picture of the masseuse next to there name and allow the customer to track which masseuse they prefer for different messages. I feel it’s easier to remember faces more then names since I only see them once or twice a month and I prefer different masseuses for different messages. Last but not least it would be nice if you could track your account allowing you to know if and when your monthly message was used and if any have carried over into the next month for use on a longer message. I am not a fan of having to work all that stuff out in the store in front of other customers.
By Prakash Chandra Srivastava
Oct 13 2021
I want to use only free massage App
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