How to Cancel BetterMe

How to Cancel BetterMe

Written by on 2022-09-30

We have made it super easy to cancel BetterMe: Health Coaching subscription
at the root to avoid any and all mediums "Genesis Technology Partners" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate BetterMe's Cancelation Policy


Complete Guide to Cancel and Delete BetterMe: Health Coaching

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of BetterMe to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel BetterMe: Health Coaching subscription at the root to avoid any and all mediums "Genesis Technology Partners" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel BetterMe: Health Coaching Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on BetterMe (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for BetterMe: Health Coaching, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel BetterMe: Health Coaching Subscription on your Android device

To cancel BetterMe subscription on Android, you need to realize that deleting the BetterMe app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the BetterMe: Health Coaching subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your BetterMe subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from BetterMe?

Removing card details from BetterMe if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like BetterMe from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on BetterMe: Health Coaching or any other website using your Justuseapp card.
  5. Cancel the BetterMe subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact BetterMe directly. Get their Contact info →

How to Cancel BetterMe: Health Coaching Subscription on a Mac computer.

To cancel BetterMe subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the BetterMe: Health Coaching app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel BetterMe: Health Coaching Subscription on Paypal.

To cancel your BetterMe subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "BetterMe: Health Coaching" or "Genesis Technology Partners" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to BetterMe: Health Coaching.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on BetterMe's website?

Here's how to cancel your BetterMe subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into BetterMe's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all BetterMe's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting Genesis Technology Partners (the app developer) for help through the details of the app.

How to delete BetterMe account

You might have created an account on BetterMe during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to BetterMe via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check BetterMe's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete BetterMe: Health Coaching from your iPhone or Android.

Delete BetterMe: Health Coaching from iPhone.

To delete BetterMe from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold BetterMe: Health Coaching until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the BetterMe: Health Coaching app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete BetterMe: Health Coaching from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose BetterMe: Health Coaching, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete BetterMe?

Our crowdsourced data from BetterMe and Justuseapp users, shows that it is Very Easy to cancel a BetterMe subscription.

If you haven't rated BetterMe cancellation policy yet, Rate it here →.

What is BetterMe: Health Coaching?

Personalized workout and nutrition plans supported by real human coaches, comprehensive progress tracking, and cognitive therapy practice-based tips. FIVE REASONS TO INSTALL this app: 1. Customized wholesome approach to weight loss and weight gain We adjust to your busy schedule, preferences and lifestyle to achieve fast results without harming your health 2. Workouts for any level Whether you’re a beginner or a pro, we’ve got you covered with a variety of exercise sets for at-home or at-the-gym sessions, with zero equipment or a full gym. Even if you’ve never tried to work out in your life, our simple and clear instructions will help prevent injuries and get you accustomed with a fitness world in record time 3. Varied disciplines from cardio to yoga Everyone can find something they like, whether it’s to get your blood pumping or wind down after a long day. 4. Easy-to-follow meal plans Nutrition plans created by certified experts to boost your progress with options like inter...

Stop ridiculous app charges!

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Reported Issues: 40 Comments

By Jasmine Peta Hoansen
Jul 30 2022

Well its a con job no doubt about that all I wanted was an exercise plan and BINGO I lost the plot. food and bull dust and monthly payments. as soon as I started to read the fine print I got onto Paypal to stop automatic deductions and now - I Hope - my bank will stop the payment all together. We live in shocking times when so many predators are taking advantage of the vulnerable in society.

By Mmabatho
Apr 12 2022

Can u guys please cancel my subscription I tried the settings option and go to subscription on iOS but there’s no subscription of betterme please assist

By Lynette Wakerley
Dec 01 2021

CANCEL my subscription APP!!! im sorry i even bothered.

Oct 25 2021

i signed up for a 3 month trial: please cancel my subscription: this is not right! i do not want to have to cancel my credit card; thank you

By Carol Carnegie
Sep 05 2021

Please cancel my subscription ASAP thank you

By Faith Kenyon
Jul 15 2021

I have been trying to cancel my subscription. I don’t even have the app but I’m being billed monthly-I and cannot get a response from them.

By Mecale OCain
Jul 09 2021

I can't cancel the service without downloading the app. I uninstalled the app a week after having it thinking I discontinued the service and it was free for 3 months, but I never used the service. How can I cancel this service? I need it cancelled today.

By Charles edwards
Jun 19 2021

I cancelled at the three month dedline. Best me is still taking money out of my account. I hope you are able to help.

By Bonnie R Romstadt
May 24 2021

Cancel me immediately. You are taking my money each week. Im reporting this. I read all comments. I will notify my bank

By Wendi Fitzwater
Apr 27 2021

I cancelled this app right after I attempted to use it. I didn’t like it but you have billed me anyone. Please refund immediately

By Joann Peacock
Apr 16 2021

I have not received anything please cancel this account and stop withdrawal from my account

By chelsea wright
Apr 07 2021

Please cancel my subscription IMMEDIATELY. Waste of money and can't cancel on website. Will report to the bbb if not cancelled immediately

By Diane Sims
Mar 18 2021


By Muriel Kanarek
Mar 17 2021

Cancel my subscription ASAP‼️

By Eileen Graham
Mar 15 2021

You are deducting a amount weekly. I cannot afford this I am a pensioner. I will go in and report fraud to my bank. Please stop immediately. Cancel whatever you supposed to provide

By Kelly Wilson
Mar 15 2021

Impossible to cancel. I am still being charged each month even though my subscription has expired. Since it is expired, I do not have access to the app or any part of the site. No response to email requests, no “unsubscribe” option, no phone number to call. It’s robbery. I will be putting the charges in dispute with my AmEx card.

By Diane M Sims
Mar 14 2021

Cancel me & refund me asap pkrase

By Maria Agostinho
Feb 28 2021

Nao quero mais os vossos serviços .

By Purnima Shrivastava
Feb 27 2021

same as others , it took on weekly 10 USD every weekfor past 2 months . I need my refund .

By Suzanne E Bobo
Feb 21 2021

I tried to sign up for BetterMe but my bank wouldn't allow it-there's no money in there! I think I dodged a bullet after reading the comments!!

By Ioana Andrada Dicu
Feb 14 2021

I send an email to cancel my request and after 23 days that was not happen. FRAUD

Feb 13 2021

Beware of them, they are thieves, when you share with them, it is impossible to cancel the subscription, and the deduction remains from your balance every week. Beware of thieves.

By Teresa
Feb 12 2021

Have contacted support to cancel subscription 7 times no response. Phone number does not work. Have dispute in with cc company. Apple remove this App!!!

By Joy Middleton
Feb 09 2021

I want to cancel immediately. I tried to cancel the same day and nothing happened I have been charged twice and I am not pleased about I Joy Middleton

By Regina Perez
Feb 05 2021

I've sent a lot of email to this people asking to cancel my subscription and they are not responding. what can i do?

By Dawn Spencer-Marks
Feb 03 2021

Please cancel my subscription & refund my money $84.90 taken from my account in 1 month!...NOWHERE did I see this would be a weekly charge!! This is ridiculous!!! Its appalling what you are doing to people who just want to better themselves!!!

By Bek
Feb 03 2021

Please cancel my prescription ASAP

I don’t want anymore money out of my account.


By Veka Radonjić
Feb 03 2021

There is no BetterMe listed in PlayStore. This apk is fraudulent. Even the bank charges do not begin with GOOGLE#, meaning that you found the way to trick the end users, that we cannot even report you to Google.
The last solution is to block my card in order to finish with you - thieves.

By Erika
Feb 03 2021

I have been trying to cancel my subscription for over a month now without responses from your support team.
You are taking money without permission.
Please cancel my subscription!!! as I have been asking for, for over a month and refund the charges made to my account without permission.
I joined through your website so can't unsubscribe through the app store.
Cancel my subscription

By Dawinna Davis
Feb 02 2021

I canceled my subscription after a week. I have since had 2 additional weeks service come from my account, I followed your instructions, how do I make this stop.

By Jill Fitzsimmons
Feb 02 2021

You are taking money out of my account without permission.
Please cancel my subscription immediately.

By Judy
Feb 02 2021

You took money out of my acount every week with out my permission. I was not told I was paying for this every week. I want my money put back in my acount. I have not opened anything from you lot of scammers.

By Arabella Artieri
Jan 31 2021

Non ho scaricato l'app, di conseguenza non ho ricevuto il piano che avevo già pagato, esigo l'annullamento immediato di un abbonamento da me mai richiesto. Ho già mandato 2 mail ma non ho ancora ricevuto risposta.

By Isabel Muñoz Verón
Jan 30 2021

I have been charged every week. Impossible to cancel the subscription even informing since the very beginning that it was a mistake and I was not interested. I do not have the app, I have never used it. I have written several email to your support address. Please cancel my subscription, no more charges. Refun my money!

By Rinza Ghimire
Jan 30 2021

I just paid for once and with out confirming for a weekly charge it charged me again , refund my money please and please cancel my subscription and I don’t want any free trail with this app now , please delete my account or unsubscribe me and refund me now

By Sarah
Jan 29 2021

I emailed the Better me company dec 26,2020 to ensure I wouldn’t get an auto renewal after one month. They ensured me no further charges would be made. Interestingly I WAS CHARGED Jan 25,2021!!! They are not a good company

By Sandra Castillo
Jan 29 2021

I want to cancel my subscription. I just paid a free trial and i stil seing they are charging every 15 days.

By Angel Bucalan
Jan 28 2021

I would like to cancel my subscription!!!! Stop charging my account!!!!!! 😡😡😡

By Ivana Argiolas
Jan 10 2021

il mio ID 774726. esigo il rimborso fraudolento e non descritto e l'annullamento del piano dietetico altrimenti vi faccio un esposto alla polizia postale e vi farò causa. Voglio risposta subito .Inoltre non ho fatto in tempo a cominciarlo che sono cominciati gli addebiti

By diane arch
Dec 18 2020

1= vos message englais seulemenr
2= je veux pas de votre site
3=remettez moi mon argent si pas deja faite
4 enlever mon nom de votre site
5 inutile de me charge un abonnement votre mon et site es bloquer sur mon ordi et bloquer sur ma carte visa. MERCI

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User reviews of BetterMe

  • By Poetloveromg

    Im excited!

    Im have been struggling with weight for three years now, because of it I lost touch with all my people. This led to me having a deep depression, and became aloof and distant. Im only a teenager, and this lifestyle effected me greatly. I lose sleep, starve myself, and force myself to throw up. Finally I decided the best way to help myself is to work it out. I wanted to start a healthy new lifestyle. I looked for new diet plans and work outs. Really nothing suited me well though. This app helps me with everything. I just recently downloaded it and I’m already seeing a great change. It with the diet, exercise, and even when to drink water. Im only a few days in, and feel much more confident. I thank you very much for this app, and hope you continue to help people in their journey to help them selves. Thank You!

  • By Elephant noises?!

    Has it’s perks

    I’ve been using this app for 25 weeks now. My plan was to rid of all soft belly fat. I started as 125 pounds and set my goal to 112. I’m 16 just wanting to tone my stomach. It’s estimated time to reach my goal was only 28 days but I knew that would be too soon. I’m a little short of 175 days in and I’m at 115. My only adjustments to this app are in reference to messaging and meal plans. In my meals, I am allergic to all nuts and processed fish. Most of my meals have both of these, i went to the messaging app and wanted to ask how can I filter my meals to where fish and nuts don’t come into it? Instead there were prompted questions that only told me to substitute allergens. I’m not sure of alot of substitutes for fish and nuts which left me with more questions. I would only change to be able to enter allergies pre meal planning and direct messaging typing your own specific message instead of chosing between pre prompted questions.

  • By MTMurphy

    Better before the update

    Revised: After my original review another update popped up and now I can listen to music again while I workout. Definite bonus. Still trying to get used to these completely different workouts and interested to see if I feel the same workout as I did before. As much as I hate to warm up and cool down (and it’s an option not to do so) it’s probably a good thing that the update includes this. I really liked the app prior to the latest update. I had over a week completed and now have lost all my progress. Also I enjoyed listening to my music while working out and now it won’t let me with the videos. Also finding the workouts for the body parts I was working out seems confusing. Before I actually get the workout when I was done in the areas I needed. Today not so much :/ Hoping I figure out the tricks to the new update.

  • By Tiffy✌🏻

    Pretty good

    I really like it so far, i had it on my last phone and it was pretty great then. I work a weird schedule now so hopefully I can keep up with it. The only thing I think would make this app better would be alternative exercise options for people with particular disabilities or physical ailments. For example I had severe scoliosis and now have metal rods and pins and screws all through my back, this makes it extremely painful, sometimes impossible to do sit ups or crunches, even if I get through them okay while working out I’ll be in so much pain the next day I won’t be able to get out of bed. It’d be nice if there was an option to select certain things you just physically can’t do and have an alternative given for the work out. I want to better myself but it’s really hard to tone your stomach and stuff when everything suggests to do things you can’t do.

  • By Gillie45

    Fix the Diet Portion

    The workouts are awesome and I like that the app shows you how to do the workout as you are doing it. I also like how it tells you how many calories you burned at the end of each workout. The workouts are targeted towards specific problem areas so you can tailor your workouts to your needs. However, the diet part of this app needs a lot of help. There is no way to put food preferences in to avoid seeing those recipes (ex I don’t like quinoa or beef liver). Also, not all the recipes match. The directions will be for something other than the recipe or ingredient list. The ingredient list doesn’t always tell you how much of something you are including in that recipe (ex 1 piece cottage cheese - what does that mean?). Calorie counts per meal are not included. I would expect this from a free app but not one for $10 a month. I’m on my free trial right now and I’m not sure I want to pay for this unless it was fixed. I see other people leaving similar reviews back in December and it’s now June. Please developers: fix the app! It’s a great start so tweak the diet part to match the thoughtfulness of the exercise part! :)

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