delete Nucleus Smart

How to Delete Nucleus Smart

Published by Cochlear Ltd on 2023-03-06

We have made it super easy to delete Nucleus Smart account and/or app.

Guide to Delete Nucleus Smart

Things to note before removing Nucleus Smart:

  1. The developer of Nucleus Smart is Cochlear Ltd and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like Cochlear Ltd holding their data to delete it. The law mandates that Cochlear Ltd must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that Cochlear Ltd delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


How to delete Nucleus Smart account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to Nucleus Smart via Justuseapp. Get all Contact details →

Option 2: Visit the Nucleus Smart website directly Here →

Option 3:   Contact Nucleus Smart Support/ Customer Service:

  1. 100% Contact Match

How to Delete Nucleus Smart from your iPhone or Android.

Delete Nucleus Smart from iPhone.

To delete Nucleus Smart from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Nucleus Smart until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Nucleus Smart app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Nucleus Smart from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Nucleus Smart, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

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What is Nucleus Smart?

With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience. With the Nucleus Smart App, you can: - Change programs on your Nucleus 7 Sound Processor and activate wireless streaming. Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor - Adjust the volume of your Cochlear True Wireless™ devices - Locate your lost Nucleus 7 Sound Processor - View Nucleus 7 Sound Processor status and battery level - Track time in spent in speech and number of coil offs Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode. To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page Compatibility: The...

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