Contact Old National Support

by Seriously, Again??

Pending transactions sit there for days on end, and are never labeled as to what they are/where they’re from. My local doctor’s office has repeated issues with taking my payment and they said they have the same issue with any patient trying to use ONB cards for payments.
This app needs to be updated/corrected. There are a ton of reviews here, ALL citing the same issues I have, and even more.
Is anyone there paying attention to the input you’re receiving from your customers??
Looking at removing my $$ and finding another place to entrust my funds with.

by Artgrrrl

The changeover from First Midwest to Old National was abysmal and I’m trying to be nice.

NOW Zelle doesn’t work, nor does external transfers. Just get a blank screen.

I set up bill pay and they charged me $10 for the transaction but NEVER SENT THE CHECK. So can’t trust their bill pay either. (And they have the audacity to try to charge me for stopping payment on a check they never wrote or sent.)

Basically once your money is in your account it’s stuck there, you can’t Zelle it, external transfer funds or use Bill Pay and not just this app but their website as well.

Avoid this bank at all costs, their app is indicative of the type of “service” you’ll get from them in any form. Read their reviews online, you’ll run towards any other bank after reading those. Such a shame to lose a really excellent bank (First Midwest) for this travesty of a bank.

Fix the Zelle already!

by Scarlett Fyre

I’m sooooo sick of ONB and all these glitches they have for various things. It’s been a nightmare ever since the changeover from FMB… literally one of the worst experiences of my life. It’s the ongoing, ever changing, constant issue of one thing after another.

This time, check deposit doesn’t work and hasn’t worked for at least three weeks now. As soon as you get to the point where you would normally take a picture to deposit a check, that’s where it happens. Tells you to rotate your camera. You rotate it. Tells you to rotate it again. Where? Back to my original position where you first told me to rotate it? Yes. And it doesn’t like any position you’re in. You never actually get to the point where you can take the pictures you want. Also kicks you out of going backwards so you have to kill the entire app, open it again, and go back into the check deposit just to start all over. It’s. Always. Something. And. I’m. Over. It.