Contact Keepsake Frames Support

by Kimly87m

Update at bottom:

I ordered a port frame. It arrived and I loved it so much, I ordered the same photo to be printed in the ballast frame. When the ballast frame arrived there were gaps in the corners of the frame, marring from the tools they used, and the cork on the back was protruding to where you could see it from the front. I sent pictures and they immediately sent me a replacement that was also damaged. There was a dent in the frame, and there was a bubble in the paint of the frame. They said it was not significant enough that they would replace it, because they said I would be unhappy with it as well. If you sent me good product to begin with I wouldn’t be unhappy. How was I completely happy with the port frame and not the ballast frames? It was bad product, bad craftsmanship, and bad quality control. Not to mention bad customer service. I loved my port frame, and looked forward to buying many more framed photos from this company, but the bad customer service, and somehow making it my fault that I’m unhappy with the terrible quality of both ballast frames...you have lost my business.

I did received a refund for the ballast frame, only after I asked for it.

by Wrangler12

I was excited to use their product. I sent in two pictures as a test run. I’m glad I did. Of the two pictures, one came back as my photo in a frame that anyone could find in a local discount store for $1.99 and this was the better of the two. The second picture looked great in the email they sent me of what the finished product would look like, but that is certainly not what I received. What came in the mail was a picture that looked like it had been enlarged to fit the side of a house. Then placed on that house. Then they took a picture of that to frame, and before you ask, it was for a 5x7 picture taken with an I-phone 11 so there would have been no issue with pixels. It was blurry and out of focused and to top it off, the picture that was eventually framed cut off half of the head of one of the two subjects in the picture as well as being framed in the $1.99 special, hand crafted frame.

by RoxxisMama

My great uncle and great aunt had been asking me for at least a month to place a 5x7 photo in the mail, so that they could see their great niece and how she’s growing.

You would think that this is an easy task, right? I get so busy though and it took me about two weeks just to go out and remember to buy the envelope, and then who knew when I was going to find time to get to the post office and get it postmarked.

To get to the point for you: I finally remembered my good friend, technology, and searched on my iPhone, but I wanted an experience that was warm and friendly; and I found it in Keepsake. A high-quality gift that didn’t take long but will warm the hearts of my relatives for years! Thank you.