Contact Keepsake Frames Support

by Kimly87m

Update at bottom:

I ordered a port frame. It arrived and I loved it so much, I ordered the same photo to be printed in the ballast frame. When the ballast frame arrived there were gaps in the corners of the frame, marring from the tools they used, and the cork on the back was protruding to where you could see it from the front. I sent pictures and they immediately sent me a replacement that was also damaged. There was a dent in the frame, and there was a bubble in the paint of the frame. They said it was not significant enough that they would replace it, because they said I would be unhappy with it as well. If you sent me good product to begin with I wouldn’t be unhappy. How was I completely happy with the port frame and not the ballast frames? It was bad product, bad craftsmanship, and bad quality control. Not to mention bad customer service. I loved my port frame, and looked forward to buying many more framed photos from this company, but the bad customer service, and somehow making it my fault that I’m unhappy with the terrible quality of both ballast frames...you have lost my business.

I did received a refund for the ballast frame, only after I asked for it.

by Wrangler12

I was excited to use their product. I sent in two pictures as a test run. I’m glad I did. Of the two pictures, one came back as my photo in a frame that anyone could find in a local discount store for $1.99 and this was the better of the two. The second picture looked great in the email they sent me of what the finished product would look like, but that is certainly not what I received. What came in the mail was a picture that looked like it had been enlarged to fit the side of a house. Then placed on that house. Then they took a picture of that to frame, and before you ask, it was for a 5x7 picture taken with an I-phone 11 so there would have been no issue with pixels. It was blurry and out of focused and to top it off, the picture that was eventually framed cut off half of the head of one of the two subjects in the picture as well as being framed in the $1.99 special, hand crafted frame.

by PQB1978

A few years ago I decided to print and frame some photos. I did not do a lot of research on services, and ultimately ended up printing multiple versions of a picture to get just the right size and crop, and spent over $150 on a handful of frames. All in I probably spent over $200 and several hours framing a few pictures.

I share this to compare to my experience with Keepsake. I recently placed an order from the app on my phone. The order shipped within a week. My mom received 2 photos of her granddaughter which promptly got hung on her wall. The whole experience cost me significantly less than a couple of years, the pictures look beautiful, and I spent a whopping 10 minutes making my photo selection. Grandma is also super happy to see her granddaughter every day.

My wife has used Keepsake as well. She needed to update her order to expedited shipping after placing the order so it would arrive before she caught a flight. The team was attentive and rushed the order to her without any trouble. My experience with the customer service team has also been very pleasant. I strongly recommend this app to anyone who needs a quick gift idea, wants to share memories w family, or simply wants to spruce up their home. Great company.