Contact Yonomi Support

by DJeTron

Yonomi was already a great app that has Nest Support which is a must for me. Adding Siri shortcuts just made this app invaluable. However, fan start / stop for Siri shortcuts seems to be missing which is a huge feature. I reached out to them and they said it was there but I don’t see it. I’ve since reached out 2 more times without any response. 3 stars instead of 5 for two reasons. 1. Missing an important feature that their own support said was there. 2. Support not getting back after the initial response... twice. Hopefully I hear from them soon and the app gets updated with the siri shortcut feature. I will update to 5 stars once these happen.

EDIT: emailed support again... response almost 2 weeks later asking for my account info. Sent it. Been another week and no reply. Reducing my rating to 2 stars for lousy support and wasting my time. I will gladly up this rating once this gets addressed properly.

EDIT 2: down to one star for leaving me hanging and not getting back to me still!!

by Christian3D

Very disappointed. No smartthings support, no ihome, iLife, keen, etc. This app literally has the least amount of support for the devices that I own. What makes it more frustrating is that their interface attempts to look like they support a lot of devices by giving 5 different ways to see the same small list. One list is fine, the "Category" list is Just a waste of time. There are so many better ways to organize than the image heavy small modal window.

In addition even supported devices don't give you a clear path to set up and their is NO DISCOVERY option for the brands that are not as popular or even the ones that they say they support. Rather the supported devices focus on purchasing rather than setting up.

Unfortunately this was a total let down. While IOT offers some amazing enhancements, the true benefit is when you can set up automation and routines. I had high hopes as many fellow IOTers were recommending Yonomi after the the stringify sunset announcement. The problem that is not exclusive to this app is I have yet to find an app that supports everything. The new smartthings and Google home come close but they are still not complete.

I do have hope for Yonomi and I applaud their effort for trying to help in the broken industry. Hopefully they will get a full list of devices. And hopefully they will will make a more intuitive app.

by Jakedeckard

I woke up the morning to find out that the Yonomi app had run my coming home routine at 12:41 AM (I was fast asleep) which consists of opening my garage door and unlocking my house. It was based on location, and begins to run as I drive near my home. Somehow my location service must have glitched, and Yonomi thought I had just arrived home and opened my whole house at 12:41 am. Fortunately nothing was stolen and we are safe. This could have gone very differently. Do not trust this app with location based routines. I’m deleting it from my phone. I’ll just use the controller from now on. That was actually a scary thing that happened and the app should have some kind of redundancy like August lock does to make sure you actually left and came back. Bad bad bad and dangerous.