Contact U Haul Support
Company Name: U-Haul International, Inc.
About: Their primary service objective is to provide a better and better product and service to more and
more people a lower and lower cost.
Headquarters: Capitol Heights, Maryland, United States.
U Haul Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with U-Haul. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact U-Haul. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of U-Haul International, Inc.
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Read 7 Customer Service Reviews 😭😔💔
I have just filed a UHaul Complaint with the Federal Trade Commission because of being charged excessive late fees on my two storage units with UHaul 3308 North Arthur Ashe Boulevard; Richmond, Virginia 23230. I have 2 units #721 and #1057 one is due on the 1st of each month and the other on the 25th. I pay for both of them by the 5th of each month with my social security. Neverthless, I am charged excessive late fees on the one due on the 25th. I pay early, but why, why have I been charged with these fees for a year now. I want to get resolve and I want the office manager to stop taking pictures of my monthly payments by her personal cell phone. Plus I want to get correct amount due each month on the units; I keep asking for the amounts because my payments have different amounts each month. Iam 78 years of age on a fixed pension and I do not need extra expense each month. I need resolve, my phone number is 804-397-8159
HIDEAWAY STORAGE ,32ND STREET BRADENTON FL., MGR KEZIA JONES CHARGED ME TWICE WHAT SHE QUOTED ME FOR MY TRUCK ! I DID NOT REALIZE THE THEFT UNTIL I GOT MY BANK STATEMENT ! IT WAS A ONE WAY RENTAL ,FL TO OHIO ! KEZIA JONES IS GUILTY OF A FELONY FOR HER ACTIONS & HIDEAWAY STORAGE HAS REFUSED TO REFUND THE AMOUNT STOLEN FROM ME ! I HAVE WRITTEN TO THE MANATEE COUNTY SHERIFF, BRADENTON POLICE CHIEF & THE FBI ,SINCE IT INVOLVES A BANK & MONEY STOLEN ! PLEAS U HAUL HELP ME IF YOU CAN !
U-Haul app is a joke. No way to add an authorized user to get a locksmith to remove the lock unless you actually GO THERE IN PERSON!! and I moved to a whole different country. After 3 weeks of run around & getting different answers each time I have HAD IT with U-Haul.
Have been getting the run around like no other. I have made now 10 phone calls to try and get someone to pick up my empty U boxes. 5 hang ups and probably on hold more than fir several hours total. What a waste of time.
Terrible
by Th3 Rich
When entering passwords constant errors and timeout functions when attempting to login. I plus I ordered items at this location but this location does not have. And I was charged for a dolly that they did not have a dolly fee that I did not receive and furniture pads that I also did not receive because this location does not have those items. It seems that this app sells you items that the location doesn’t have and then I am charged for them I’m quite upset I got a charge for three items that I didn’t even get. On top of everything else when I got to the location to pick up my U-Haul the app would not let me pick up there was no person to talk to I had to call U-Haul which had a hour wait for customer service. Attempting to go inside of the place that the U-Haul rents the lounge/bowling alley says they have nothing to do with U-Haul the app tells me to go inside and talk to someone well there was no one there I eventually after 50 minutes of waiting someone showed up and said that they had to check in the U-Haul‘s before I could run it another 20 minutes goes by I asked them about my furniture pads and my dolly they said they didn’t have it I asked him to take it off but they didn’t. They gave me their number stating that they would help me out when I got back it was an incorrect phone number. This whole experience has wasted my time and your company has stolen money out of my pocket absolutely absurd.
Self service nightmare
by MikeSapp
I was notified via email the night before I was scheduled to pick up my rental that my reservation had changed to “24/7 Ride Share”
When I arrived I had to download the app, re-enter all of my information and try to follow along in the now digital process to get the rental. The locks that held the keys are antiquated and did not open easily. I can’t imagine how anyone weaker than me(5’11, 210lbs, athletic) would have been able to open it. I ordered 3 pieces of equipment to be part of my rental, none of which were in the vehicle. I called customer service who then told me I had to go across town to the primary location and that they would have the equipment ready when I arrived. Before I left, I was approached by two older couples asking me what was going on with the truck rental and I spent as much time as I could to help them, while customer service is texting them. Sweet Christ, it was awful. I had to leave finally and went to the given location to pick up my equipment. Guess what? No equipment there either. Imagine that? Correction: *no equipment for rent* I needed a dolly for the move, which is why I requested three in the first place. I wound up having to purchase one. This was easily the worst U-Haul experience I’ve ever had. I only rented the U-Haul for 12 hours and wound up burning the first hour and a half trying to just get everything I reserved in the first place. If I could give less than 1 star I would.
U-Haul has issues
by Barey McOckiner
When I initially created my reservation 3 weeks ago, I reserved a 20’ moving truck, as that size is what was recommended for the house my mother had. It would have been the perfect size too but the day before moving I got a call that there was an issue. Fortunately I had called back and checked my reservation because they changed my truck pick up location to an hour out of the way. When I called to fix this, they told me they had no other trucks available and gave me a hard time. Finally I got the woman to reserve a 15’ truck in the middle of my route (which is inconvenient). I also had ordered a furniture dolly and moving blankets which were not included in my truck. After sitting in a call waiting line for 30 minutes, I finally spoke to the only helpful person at all of U-Haul, the lovey Maxine Jones. She helped me and told me exactly what I would need to do to ~ potentially ~ get the extra mileage that I would use by making two trips discounted, and told me that if I brought my truck back late ( because I was making two trips instead of one ) that I would be charged a late fee. I was appalled but fortunately I had overestimated the time that it would take to move and got it back in the nick of time. All I’m saying is if you want your moving day to go smoothly and worry free, do NOT get a U-Haul. I’m gonna be trying to get a refund from these morons for at least 2 days now. You’ve been warned
Have a Problem with U-Haul? Report Issue
Why should I report an Issue with U-Haul?
- Pulling issues faced by users like you is a good way to draw attention of U-Haul to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a U-Haul customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using U-Haul.
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