Contact Gov2Go Support
Published by NICUSA on 2023-12-04 About: Your Personal Assistant for Government
Gov2Go is the easiest way to keep up with
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How to Contact Gov2Go Customer Service/Support
Listed below are our top recommendations on how to get in contact with Gov2Go. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Gov2Go. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: NIC Inc.
E-Mail: [email protected]
Website: Visit Gov2Go Website
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Reported Issues: 39 Comments
By Renee Collins
2 years agoNeed Duplicate case file deleted. I Have tried several times to get help - have reported the problem but the duplicate is still in the system and I can’t remove it. The agency will not complete the approved process until the duplicate case file is deleted. Need help
By Naz Boone
2 years agoTrying to log in to Gov2Go to complete tenant application for rental assistance but I can’t log in. Please help
By Theresa L Thai
2 years agoI am unable to log in to Gov2Go account. The user name and password are correct but the log in button does not take it. I had even tried "RESETTING PASSWORD"...and it seemed to open the next screen where I can see the categories on this screen, but within split seconds, it kicked me back out as if I had never logged on!!! This is very frustrating and inefficient as to why it is causing this! Is there a phone # to talk to a tech support technician or specialist to troubleshoot this problem. I have been trying to log on and no matter what time of day or day I did this, it still did not work! I am trying to file for my unemployment weekly claim and for that PUAC before it ends!!! HELP!!!
By James m glovier
2 years agoMy wife thought she was logged into her account but she was logged into mine and now her social security number is on my account and I can’t file how do I change this
By Charles Williams
2 years agoI been trying to create a gov2go account but it keeps telling me I can't what's the problem, it will say unable to create account try back later/ tell me what's the problem
By Embarrassed Fellow Human
3 years agoHow is it that all these commenters are at least intelligent enough to know how to use a smartphone\computer and navigate the internet, and yet simultaneously too stupid to comprehend that this site has absolutely nothing to do with the functionality (or lack thereof) of Gov2Go. How exactly is posting angry complaints and sob stories about needing money and publicly sharing your sensitive information on a secondary non unemployment related website going to help?
By jessica mena
3 years agohello, answer my email please im getting frustrated here.
By Katherine Lester
3 years agoI have been trying to talk to someone for a while someone stole my pin number and I can't even file an extension cause I don't have this number. They got my benefits I believe since Oct 2020. The last time I received myself was Sept 2020. At first I just thought I wasn't eligible for extended benefits. I would truly appreciate your help with this issue cause I sure do need help financially right now trying to get back on feet.
By KIMLIEN CONGHUYEN
3 years agoI am unable to log in to Gov2Go account. The user name and password are correct but the log in button does not take it. please help.
By mitchell collins
3 years agoyour app is some shit ,it do not work im trying too file my existing, claim and cant get nowhere,can anybody help
By Bin Ouyang
3 years agoDear, Your apps don't work when I file the weekly claim. I have the same problem last week. After over 15 times tried, it worked when the color of the item bar turned to green. I give up now after so much effort today. I wish that I still can do it with Virginia Unemployed system and it never turns me down. Thanks! Bin
By Thomas A Warner
3 years agoWhen i was filing my account out i didnt have a email at first so i used my friends but i have a email now an need it switched to TWarner964@redacted
By Jessica Edwards
3 years agoGot locked out my old email that was linked to my gov2go phone is off as well and do not have any recovery ones. Please help so I can access my email and log back into my gov2go. I have set up a new email but it will not let me create a new gov2go with my new email.
By Judith Folks
3 years agoI need to recover my gov2go. My gmail has changed and so has my phone number. How do I get it back??
By Christina Krieger
3 years agoGov2go says I don't have money yet I do how do I file my weekly benefits
By Stephen Ense
3 years agoThe people who offered me a job are no longer working there, so how do I fill out the form that is required by you. look at my required. thanks Steve Ense
By Shari Levitt
3 years agoI PUT IN MY CLAIM EVERY WEEK. I TRIED TO FILE ON SUNDAY AND THERE WAS NO LINK FOR WEEK ENDING DECEMBER 20. PLEASE CORRECT THIS SO I DO NOT HAVE THIS PROBLEM THIS SUNDAY
By MUSTAFA SALIH
3 years agoI, NEED TO REST MY PASSWORD BUT I THINK MY EMAIL WAS WRONG IN FILE . I NEED TO REST MY ACCOUNT .
By vicky hall
3 years agobeen trying to find out when we might recieve loss wage pay
By Debron Parker
3 years agoMy card keeps sayin decline but I have money up there also chip stopped working
By Cynthia Moon
3 years agoI have tried and tried to go on the Gov2Go app but I have had no luck I really need the LWA I'm still out of work waiting to return to work on November 2nd for Roanoke City schools I hope that I don't miss out on the 300 extra a week
By Darian Goode
3 years agoThe app stopped working even I tried to file for the lwa then deleted it and reopened my pua claim. Please help
By Kelly durieux
3 years agoHow do I report my card never recieved...I've been claiming weeks but still no card
By Kathy auguste
3 years agoI need help uploading my w2 forms for lost wages
By Rashawri Johnson
3 years agoI am trying to file and fill in all my info needed for me to complete my PUA but the app/website keeps saying Invalid this is utterly unacceptable and I cannot get in touch with anybody on the phone to help me solve this issue.
By Ashley Cameron
3 years agoCouldn't access the app or gov2go online so I misunderstood a question when I went to certify my LAW so now I'm out $1800. Being told there is no way to fix it and it was money my family desperately needed. Very sad and frustrating!!! I'm literally in tears.
By Ashley Cameron
3 years agoApp won't work and I can't even access it online. For this reason I called to certify LAW and did not understand the first question and answered it wrong so now I'm out the extra $300 a week. Money my family desperately needed. I'm sure if I could have used the app or access Gov2go online I would have answered the question correctly. HUGE ISSUE THAT COST ME $1800. I'm literally in tears because I'm told there is no way to fix it.
By Marshele Radwell
3 years agoI'm trying to upload my w2s and your "choose" file will not open for me
By Lonnie C Perry
3 years agoAs usual with any tax-payer paid government agency, it does not work well and you cannot get any live assistance whatsoever! Don't waste your time!
By Victor Cabarrocas
3 years agoI am leaving to the Bahamas tomorrow and have my results but need an official document to attach to my passport so I am let in to the country.
By Jessica Crumble
3 years agoHi and how are you I was wondering when will I receive my benefits
By LaToya Davis
3 years agoMy phone is damage I can't get into it I need to file and using my husband phone plz help 540-728-7809
By LaToya Davis
3 years agoMy phone is damage I can't get into it I need to file and using my husband phone plz help
By Ashley Weaver
3 years agoI recently lost access to my email account ahlynico4315 at gmail.com. I cannot log into my gov2gov app bc I forgot my password. Can I havey account reset and have my new email added to it. ashleyweaver308 at gmail.com
By Charles adams
3 years agoTrying to file weekly claim but keeps saying unable to log in try again been like that since yesterday
By asma Ibraheem salih
3 years agoHow can I get PUA assistance Word litter to Loudoun County
By Obi1zeldaforce
Can’t change email
I understand this is a new application. But I feel it is lacking in some parts. We should be able to edit the email receiving address. But there is no place to change email settings. Also for the unemployment pua side. Of the app it would be beneficial if we could upload documents to ui. That would be directly linked to our social. Because what is going on with unemployment. Some of us are stuck. No answers no help. At least add a few updates. To the email settings. If I can’t go past prompts. How am I supposed to submit information that is required by the gov. By a certain date. Have been trying since March first waiting for a update of some type. Just a suggestion.
By NephDoc
May be Bogus. watch Out
This was advertised on Facebook claiming the Montana’s Voter Page was being phased out/closed and I should down load this. I did and it never sent me a link to establish a password as it promised. Today I checked in the Montana Voter Page which is perfectly fine. I called the Secretary of State office tasked with elections. They confirmed their page is fine, is not in process of being discontinued and they had never heard of this. I deleted the app. I will be contacting FB is investigate as that is where this was advertised. Not sure this is credible anywhere, or what else it may try to do with your information it gleans. But it clearly misrepresented the Montana Voter Page.
By shay22!
Huge inconvenience
Literally had to download the app because the website is all of a sudden acting weird and not under their private control like it used to be not long ago and was literally fine yesterday but the app won’t even load anything it’s just a blank white screen every time even restarted my phone to try to get it to work nothing changed the app literally doesn’t work. Whoever is supposed to make sure these things work needs to do their job and fast otherwise don’t bother making an app just make sure the original website works regardless. How hard is that?
Have a Problem with Gov2Go? Report Issue
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Why should I report an Issue with Gov2Go?
- Pulling issues faced by users like you is a good way to draw attention of Gov2Go to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Gov2Go customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Gov2Go.
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