Contact Cvent iCapture Support

by Formerlysojeff

We used this app during a recent trade show and it failed more often than it worked. It was often hard to navigate to the appropriate area to scan badges in the moment, and sometimes the button to initiate the camera for scanning would simply not work for no apparent reason. But the all-time worst issue was that many times the app would show an eternal “uploading captures” loading icon that would never finish. This meant that any scans pending upload weren’t available and when we would ultimately delete and re-install the app to resolve the issue (the only “effective” workaround) we would lose any leads that hasn’t been uploaded. In the end, we only got data for approximately one-third of the scans we captured, and that’s not including the visitors whose badges we couldn’t even scan because the scan button wouldn’t work or when the loading icon wouldn’t go away so we could perform scans. I would highly suggest avoiding this app unless significant improvements are made.

by NotDoingThisAgainISaid

Installed on two different devices. Two of my colleagues also installed on their devices. Can't get either one to scan a business card. had to manually input all info which took hours. Requested my company never use this app and find something else that works properly.

by Stone Cold Pimp

I've tried to hide the menu button and it continues to show up. After someone submits an email I get a pop up saying I can upgrade even though I have.