Contact Yoga | Down Dog

Contact Yoga Down Dog Support

Published by on 2023-12-19

About: With Down Dog you get a brand new yoga practice every time you come to your mat.
Unlike following pre-recorded videos, Down Dog won’t make you do the same
workout over and over again.



How to Contact Yoga Down Dog Customer Service/Support

Yoga | Down Dog Contact Information

Listed below are our top recommendations on how to get in contact with Yoga | Down Dog. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Yoga | Down Dog. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: Yoga Buddhi Co.

E-Mail: [email protected]

Website: Visit Yoga Down Dog Website





Privacy & Terms:

https://www.downdogapp.com/terms

https://www.downdogapp.com/privacy




Reported Issues: 27 Comments

4.9 out of 5

By Maureen Murray

1 year ago

I was trying to log into the Downdog app on my new phone but it won't let me log on. It says it can't access my email which is on Facebook.

By Janie Hartman

1 year ago

I canceled but was chg $14.99 overnight and would like a refund

By Peggy Pechan

1 year ago

I cancelled my subscription last year, but am still getting charged $19.99. The "subscription" that I'm supposed to have is not on my iPhone or my Macbook, so I cannot cancel the subscription. And apparently there is no way to contact downdogapp.com directly either by phone or email. Does anyone know how to contact this company to cancel?

By Christine Brouet-Menzies

1 year ago

I have been using Downdog for 2 years without problem. My subscription ended 3 May 2022. I have just renewed it but the App continues to ask me to pay and I can’t access downdogapp. Can you please help me? Thanks Christine

By Ciara

2 years ago

On two occasions, I practised yoga last thing in the day and the session end time was midnight or a minute past midnight..meaning breaks in my streak. I'd love if there were a way for the app to detect on which day the majority of one session occurred and count that day instead of only taking into account the session end time.

By Claudia Chappel

2 years ago

I just saw you charged me $14.99. What was that for?

By Fannie Lei

2 years ago

My 2nd yearly subscription was paid on 6/5/2021. But today (10/13/21), I can't use the app. and asked to sign in. I used the same email address the app. showed there didn't have any record of this email . Then I go trouble shooting re-install the app. used everything my account used but there is a new account of a free trail. all the records from my account are gone. please find out what is going on of my account. Thank you

By Geraldine Foote

2 years ago

I want to delete the Downdogg app. As I can't use it for health reasons I cannot work out how to do this. I think I joined directly to the website, but am not sure . Please let me know in simple terms how to do this.

By Monica Chander

2 years ago

All the Down Dog Apps keep restarting my iPad and don't open so I cannot use any of the Down Dog apps (which I am paying for)

By Emma

2 years ago

Since updating app it keeps restarting my iPad (air 2). Please fix this as I am paying a subscription for this.

By Kristine

2 years ago

My app crashes and shuts off my iPhone every time I turn it on for the past week. I’ve tried updates, deleting the app and reinstalling it, restarting my phone... nothing seems to be working. Otherwise, I love the app so please help!!

By Tom Alexander

2 years ago

Same issues as others have with the app crashing on the iPad but works fine on iPhone. The last 4 months of use on the iPad were not a problem. Developer please fix. Thanks

By Michele Finley

2 years ago

For the last week every time I try to open the down dog on my iPad it crashes and restarts my iPad. I have tried deleting the app and reinstalling. The app still works on my iPhone.

By Jennifer Budd

2 years ago

Since last update of down dog app on 6/6 it crashes every time I go to use it on my iPad, though still works on iPhone.

By Sheryl T

2 years ago

All Down Dog apps are crashing on my iPad Air 2, have been using it faithfully without a problem. Please fix.

By Aurora Blache

2 years ago

Hi. I have a subscription for Downward Dog. App keeps crashing and shutting down iPad Please provide suggestion as to why this is happening and how can this be fixed Thanks 😢

By Andrew Russell

2 years ago

Hi, I have a subscription for Down Dog. Today when I went to start my practice the App kept crashing and shut down my iPad!! Any suggestions? Thanks

By Kristin Colarusso-Martin

2 years ago

I was just billed for a subscription which I cancelled last year. I work for a school system and I had switched over to my educator email to access the free promotion. Please refund the $23.99 and do not charge my card in the future. Thanks, Kristin

By Adi Porat

3 years ago

Hi I think my subscription ends soon. Pls do not charge me again. At the moment I have to stop yoga as I broke my elbow. Thanks , Adi

By Melissa Lara Hayes

3 years ago

Hi, when I download a sequence and play it offline the music doesn't seem to have downloaded. Can you please resolve?

By Susan Olsen

3 years ago

I joined Down Dog recently and changed my email address (above) to a different email address, but made an error when I did it. I changed it to yogasusan@redacted, but should have changed it to yogasusan59@redacted. Consequently, I can no longer access it. How do I go about changing it if I can't log in? Thanks. Susan

By Yelena Norton

3 years ago

Payment receit went to the wrong e-mail address. How can I get it at the right one? Instead of lenanorton93@redacted It was send to some other one Please, contact me @ lenanorton93@redacted

By Hannah

3 years ago

I love this app! Although, as usual the app needs updating, I have never had a problem in the past, but this one time round I cannot seem to re-install or update it. How do i contact someone about it? as I world love to start using it again.

By Kristen Stine

3 years ago

I love this app! On a recent update, the advanced option disappeared. The Quick Flow option is available, but now as good as the advanced option. I look forward to seeing the advanced option again. Thank you!

By briznit


Update KILLS your Battery, No Fix

For a week or so, my phone’s battery life has been pitiful. Finally, today I sat down to figure out what was draining it. It’s this app. It is using HOURS of background refresh activity which is draining my phone’s battery life. And guess what? THIS APP IS NOT LISTED IN BACKGROUND REFRESH LIST!! So, this means the app is not asking for your permission to refresh in the background. It is simply doing it without your OK. Not acceptable! ——— I LOVE this app, and I use it nearly everyday. Some days, I need to have the practice through my wireless headphones, but the app does not allow me to adjust volume through my headphones. I must go through my phone to adjust the volume for my headphones which is extremely inconvenient during a flow when a new song is just a bit too loud. (Swipe up to unlock, pause practice, adjust volume, relocate the time I stopped to change the volume to ensure I’m not missing a step, rewind, start again... it’s a hassle!) That’s not to mention needing to have my phone next to me. I’m doing yoga-the whole point is to get away from my phone. Having the ability to adjust volume as the songs change in type over the practice would take this app to the next level for me, personally. This seems to be its only flaw. But it’s a really big one for me.



By Dyl G8


DownDog

I love this app/company because it allows me to have a daily yoga practice when I can’t go into a studio regularly. The app handles everything you need in a full practice and even has different versions of yoga practices. A couple problems that I’ve noticed is: 1. When practicing, the instruction from the instructor often does not align with the visual practitioner on the screen. Ie.) “warrior 2 with left arm up and right leg back” often shows actually the opposite on the screen. The person will actually have the right arm up and left leg back (the opposite). So that’s slightly confusing. And 2. The app glitches sometimes. Even with a downloaded practice, the app will glitch and not play smoothly. During a yoga practice, rhythm is a big factor. So, being interrupted by lagging tech can be tedious. Also, when toggling back or forward, it takes the app longer than it should to switch to another pose/position within the given practice. Simply, slow tech. These are the two main fixes I hope to see DownDog improve on, or their competitors strive in. If a competitor performed the above elements better, I would switch my subscription to them. Perhaps this is a simple tech solution. -DG



By Lostbonsai


Best yoga app I've used

I'm astounded. They got it all right with this app, and it's hard for for me to find the patience for yoga. The process and the way I feel afterward is amazing, and I never feel patronized, pseudo-spiritual, or like I'm trying to be a soccer mom. From the language used in the narration, the soothing yet energizing voice, the musical selections (and option for no music) the quality of the images.. I'm just really happy with Down Dog. Evidently there are in app purchases, but I probably wouldn't have realized that if it wasn't indicated on the app description. It's not in-your-face at all - I'm going to have to go back and search for them. And I will, because the quality of the free product is so amazing. Maybe I sound like I'm gushing- it's just that I have never had the patience for yoga before. It was one of those things I thought I maybe "should" do. I have used this app 5 times in 7 days, and always feel amazing afterwards. UPDATE: it's over a year later, and I'm still using and loving Down Dog. I also paid for the upgrade, mostly because I wanted to support them so much, but it also unlocked some great features. I am impressed with how the app has evolved and how responsive the team is. Even when life is at its most chaotic, I can fit their 10 minute sessions in every night before I go to sleep, and longer sessions during the day whenever I can. Thank you, Down Dog!




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