SAP Analytics Cloud app not working? crashes or has problems?

SAP Analytics Cloud Status

Last Updated on 2024-06-10 by SAP SE

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Common SAP Analytics Cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SAP Analytics Cloud app on iOS and Android devices. Solve all SAP Analytics Cloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SAP Analytics Cloud iPhone Issues and Solutions

SAP Analytics Cloud iOS app crashes, not working, errors
SAP Analytics Cloud iOS app network issues
SAP Analytics Cloud on iOS has black/white screen

SAP Analytics Cloud Android App Issues and Solutions

SAP Analytics Cloud has errors/crashing/not working
SAP Analytics Cloud server network connectivity issues
SAP Analytics Cloud has black screen

SAP Analytics Cloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SAP Analytics Cloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SAP Analytics Cloud app crashes or not working on Iphone (iOS):

Close and restart the SAP Analytics Cloud app on iPhone
Update SAP Analytics Cloud app to the Latest Version for iOS
Uninstall and reinstall SAP Analytics Cloud iPhone app
Update your iPhone to the latest iOS version

Fix SAP Analytics Cloud on iPhone unable to connect to server/internet connection issues::

To resolve SAP Analytics Cloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SAP Analytics Cloud black/white screen (blank screen) on iPhone:

Follow the SAP Analytics Cloud iOS app troubleshooting guide Here →

SAP Analytics Cloud Android App Issues and Solutions

Fix SAP Analytics Cloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SAP Analytics Cloud app issues:

Force Stop the SAP Analytics Cloud App
1. On android, goto "Settings" » click SAP Analytics Cloud app. » click "Force Stop".

Update SAP Analytics Cloud to the latest version on PlayStore

Clear SAP Analytics Cloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SAP Analytics Cloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SAP Analytics Cloud.

Fix SAP Analytics Cloud unable to contact server/ SAP Analytics Cloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SAP Analytics Cloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SAP Analytics Cloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SAP Analytics Cloud on android.

Solve SAP Analytics Cloud black/white screens issue on Android:

Follow the SAP Analytics Cloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SAP SE, developers of SAP Analytics Cloud.

About this app

With the SAP Analytics Cloud mobile app for the iPhone and iPad, you have access to business data anywhere and anytime. Note: To use the SAP Analytics Cloud mobile app, you must be a user of the SAP Analytics Cloud solution and with mobile services enabled by your IT department.