iSignatureSuite app not working? crashes or has problems?

iSignatureSuite Status

Last Updated on 2024-10-11 by StepOver International GmbH

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Common iSignatureSuite Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iSignatureSuite app on iOS and Android devices. Solve all iSignatureSuite app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iSignatureSuite iPhone Issues and Solutions

iSignatureSuite iOS app crashes, not working, errors
iSignatureSuite iOS app network issues
iSignatureSuite on iOS has black/white screen

iSignatureSuite Android App Issues and Solutions

iSignatureSuite has errors/crashing/not working
iSignatureSuite server network connectivity issues
iSignatureSuite has black screen

iSignatureSuite iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iSignatureSuite app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iSignatureSuite app crashes or not working on Iphone (iOS):

Close and restart the iSignatureSuite app on iPhone
Update iSignatureSuite app to the Latest Version for iOS
Uninstall and reinstall iSignatureSuite iPhone app
Update your iPhone to the latest iOS version

Fix iSignatureSuite on iPhone unable to connect to server/internet connection issues::

To resolve iSignatureSuite network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iSignatureSuite black/white screen (blank screen) on iPhone:

Follow the iSignatureSuite iOS app troubleshooting guide Here →

iSignatureSuite Android App Issues and Solutions

Fix iSignatureSuite not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iSignatureSuite app issues:

Force Stop the iSignatureSuite App
1. On android, goto "Settings" » click iSignatureSuite app. » click "Force Stop".

Update iSignatureSuite to the latest version on PlayStore

Clear iSignatureSuite App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iSignatureSuite app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iSignatureSuite.

Fix iSignatureSuite unable to contact server/ iSignatureSuite internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iSignatureSuite » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iSignatureSuite » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iSignatureSuite on android.

Solve iSignatureSuite black/white screens issue on Android:

Follow the iSignatureSuite android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at StepOver International GmbH, developers of iSignatureSuite.

About this app

It is necessary to have an account with a webSignatureOffice server ( ) in order to run this app. • ISO-compliant PDF signatures - can be checked using all standard products (e. g. • Intelligent signature templates (e. g. automated positioning of signature fields, even for dynamic documents, e. g. This product is a stand-alone, free signature app and does not require any additional third-party software (such as Adobe Acrobat). By using the Apple Pencil and this app, you can now detect the pressure distribution of your signature, and your typeface is also detected more clearly. However, this signature capturing app is also available to integrators as a component for their own apps. The Apple Pencil is currently only compatible with the iPad Pro.