Contact StepUp Pedometer Step Counter Support

by TechNair

We were initially impressed by the fact that a community can work together in their goals to walking towards fitness. Then we realized that there r fundamental problems. 1. The phone app measures the steps completely wrong. People have been moving phone up and down while on sofa and still get step counts increased. 2) step count average calculators is also wrong. Step count only averages out for the days you walk. It should be entire days so far in the month. Please correct the bugs or your app is not going to succeed. Just a honest critic.

by Scott3794

My wife and I want to keep track of each other’s steps … We used to be on each other’s “friends list” but the app deleted them.
So we both followed the directions and sent invitations to each other via text message, as per the instructions … but when we both accepted, nothing happens.
This problem has been going on for months.
We can’t delete and reinstall our apps or we’d lose 2+ years of progress.

by Kaitlyn73662

We were going to use this app in a workplace walking challenge but you can only see the teams players exact steps for the current day and previous day. After that, it only records average steps and not the exact count. As the admin, I’m not about to check everyone’s steps every single day including weekends to get an accurate count. IT WOULD BE AWESOME IF YOU COULD CHANGE THIS ASAP. We start the challenge on August 1st and I have the task of finding the perfect app and this one checks every box except for this ONE FATAL FLAW.