Contact Yeelight Classic Support

by East-lovin' Angeleno

I bought the strip light through a crowd funding campaign and after several failed attempts to pair the app with my network it finally worked—for about two years, anyway. About 3 months ago the app inexplicably lost connection; tech support’s response was to ask me to send them a video of me going through the steps. It’s a little hard to do since the camera is part of the phone that has the app but I suppose I could ask someone to do the recording.
But that’s besides the point. That’s not a viable solution, it’s taking a pass. I’ve followed the instructions repeatedly and I’ve gotten nowhere; the app fails to connect, never progressing beyond 0% even after 20 minutes of processing. There’s no alternate way to troubleshoot, and I’m just expected to repeat the process ad nauseum, which I believe I’ve reached. I’m done. It’s a shame, the device is poorly supported but when it works it’s great. I guess it’s time to try a different product.

by Ahadcove

I bought over 10 yeelights to be used with Lumia Stream so I can use them in my Twitch streams. A year ago these lights worked extremely well with Lumia. It was very responsive and worked flawlessly. Then they released an update that first broke Lan control and then after they so called “fixed” it, the lights barely stay connected and most of the time don’t even respond with Lumia. I’ve already sold almost every bulb that I could so far.

I raised my concerns thinking it was Lumia's fault for a while until they came back and told me it’s Yeelight and they’re not even responding. Yeelight, you should support the apps that support you. It makes you and the brands look bad when the users are the ones taking the hit

If you’re a streamer get a better brand that supports Lumia like LifX or even Philips wiz which works better than these craps on Lumia

by Ujyrctjfcfchdr

i have 3 yeelight bulbs. 2 new ones and one of the old ones. the other day i was forced to resign in and to reconnect all of my bulbs. not sure why. the new bulbs (one of which came defective and turns on red if i use the app to turn it on instead of the light switch. nothing will change it from red back to white other than turning it off then on again with the light switch basically removing half of the point of a smart light in the 1st place) connected just fine. the old bulb, no matter what i do or what settings i change, absolutely will not connect no matter what. i’m able to connect to it in my phones settings but the yeelight app just won’t finish the setup. it’s not even worth using as a regular bulb bc of the horrible default color. it’s just trash now bc the app randomly decided i needed to sign back in and reconnect all my perfectly good bulbs. if you’re looking for a frustrating time and janky bulbs, you’ve found the right place. i’ve been a yeelight customer for 3 years or so and the money you save compared to other brands is 1000% not worth it.