GIF app not working? crashes or has problems?

GIF Status

Last Updated on 2015-10-08 by Tenor

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Common GIF Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GIF app on iOS and Android devices. Solve all GIF app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GIF iPhone Issues and Solutions

GIF iOS app crashes, not working, errors
GIF iOS app network issues
GIF on iOS has black/white screen

GIF Android App Issues and Solutions

GIF has errors/crashing/not working
GIF server network connectivity issues
GIF has black screen

GIF iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GIF app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GIF app crashes or not working on Iphone (iOS):

Close and restart the GIF app on iPhone
Update GIF app to the Latest Version for iOS
Uninstall and reinstall GIF iPhone app
Update your iPhone to the latest iOS version

Fix GIF on iPhone unable to connect to server/internet connection issues::

To resolve GIF network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GIF black/white screen (blank screen) on iPhone:

Follow the GIF iOS app troubleshooting guide Here →

GIF Android App Issues and Solutions

Fix GIF not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GIF app issues:

Force Stop the GIF App
1. On android, goto "Settings" » click GIF app. » click "Force Stop".

Update GIF to the latest version on PlayStore

Clear GIF App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GIF app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GIF.

Fix GIF unable to contact server/ GIF internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GIF » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GIF » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GIF on android.

Solve GIF black/white screens issue on Android:

Follow the GIF android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tenor, developers of GIF.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit GIPHY Website

Privacy Policy: http://www.giphy.com/terms

Developer: Giphy, Inc.

About this app

You can also save them to your camera roll, copy them to your clipboard, and collect them into custom collections! - Bombard your friends with that one lyric you just can’t stop singing. - Tell your crush that cuddling should be in your future. - Browse through categories like reactions, music, trending and more. - Double tap any this app to save it to a custom collection. - Save GIFs from Safari with just one tap using our Share Extension. That means no saving to your camera roll and it’s instantly available to share. - Use our this app Stories to send a bunch of GIFs at once! Browse and search for your favorite animated GIFs and videos to send to your friends straight from Messenger. You’ll always have the best reactions and be able to fill your group chats with hilarious moments, animals and music. Brought to you by the makers of this app Keyboard.