Joule app not working? crashes or has problems?

Joule Status

Last Updated on 2023-05-01 by ChefSteps Inc.

I have a problem with Joule

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

75.0%

Crashes

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Joule Problems 🔥

- No built in controls

- App requires an account to use

- App deliberately hobbles the experience until one “updates the firmware”

- App requests a WiFi connection be established in order to update

- Enabling notifications crashes the app

- Mistake of trying to run the cooker with no water

📋 3 Reported Issues:

Alastair Deller 2023-08-05

I have been using the Joule app for several years. It connects to the Joule fine, but recently the videos have stopped loading. Everything else is great - any suggestions?

Patrick 2023-02-28

Joule app keeps crashing. Every time I open it, it crashes. Anyone else having this issue?

Scott Carter 2022-11-14

Hello friends. Yesterday I was doing a long sous vide at 150 deg and twice it quit circulating and the water temp fell. So I tried to "Stop Joule" to start over but the app was frozen and it would not respond. I was able to get it going by deleting the Joule app from my iphone, then I downloaded it again, and started over with my sous vide. I had to do this twice in 12 hours. Please advise! Thanks! Scott

Showing 1-3 of 3 reported issues:

Have a Problem with Joule: Sous Vide by ChefSteps? Report Issue

Common Joule Problems & Solutions. Troubleshooting Guide

Table of Contents:

Joule iPhone Issues and Solutions

Joule iOS app crashes, not working, errors
Joule iOS app network issues
Joule on iOS has black/white screen

Joule Android App Issues and Solutions

Joule has errors/crashing/not working
Joule server network connectivity issues
Joule has black screen

⚠️ Troubleshoot | Fix Now in One Click

Joule iPhone Issues and Solutions

How to fix Joule app crashes or not working on Iphone (iOS):

Close and restart the Joule app on iPhone
Update Joule app to the Latest Version for iOS
Uninstall and reinstall Joule iPhone app
Update your iPhone to the latest iOS version

Fix Joule on iPhone unable to connect to server/internet connection issues::

To resolve Joule network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Joule Android App Issues and Solutions

Fix Joule not working on Android, crashes, errors or is unresponsive:

Force Stop the Joule App
1. On android, goto Settings » Joule » click [Force Stop]

Update Joule to the latest version on PlayStore

Clear Joule App Cache and Data:
1. On android, goto Settings » Apps » Joule » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Joule.

Fix Joule unable to contact server/ Joule internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Joule » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Joule » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Joule