Contact Clover Go G1 Point of Sale Support

I’m sure it’s a bug or two but ever since the update, the function of emailing receipt has been totally messed up. It lost all the email address which used to keep when the customer used the same card as before and Carbon Copy function doesn’t work even after I turned it off once and re-entered an email address to turn it on. I have to type customers’ email address EVERY TIME and I also have to type my own address EVERY TIME to send CC to myself. This has been very annoying. Lastly, I have talked someone to update my physical address as it was changed many years ago but it has never been updated and I can’t even add a new place for location change section. At least it takes money no problem, I’m keep using it but if someone get back to me straighten things up that’ll be great.

I don’t understand how after a few years of having this app now, they still have not added the ability to use the modifiers on the items pre programmed in our inventory. For example if you run a burger shop and a burger is $5, and after selected you have modifier options such as +$1.50 for cheese or +$1.50 for avacado. On my full display i can do this but not through this app so, 90% of my products can not be entered through the app making the app useless to us and many other businesses that use the modifiers. I only see this as a useful app for a standard retail business with everything with strictly one SKU price and no variation to that price.

I’ll start by saying that I’ve never taken the time to write a negative review of anything, but felt compelled in this case. I never actually completed the sign up process for Clover, as the agent who I was speaking with stopped responding to my emails. Nevertheless, Clover began billing my bank account directly, which I didn’t notice until 6 weeks later. I then spent an hour on the phone, got a case number created and was told I’d receive a call back in the next 2 days. I waited a week and still hadn’t received the call. I then called again, spent another hour on the phone (40 minutes on hold), and was told my case had been closed. The customer service agent couldn’t confirm whether the charges had been refunded or whether the account had been fully cancelled, and didn’t seem to have access to any of the information from the previous call. Ultimately I had to call my bank to dispute the changes. I’m still unsure if all aspects of my account are cancelled or if Clover will continue to try to bill me.