Contact CARET Legal Support
Company Name: Zola Media LLC
About: CARET Legal, formally known as Zola Suite, is the only law practice management
application that was built for lawyers by lawyers, and the only with an all in
one mindset - freeing your firm of clunky third party integrations and poorly
planned design. CARET Legal Mobile gives you access to your important case
information when you are on the road or in the courtroom.
CARET Legal Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Zola Media LLC
Verified email ✔✔
E-Mail: info@zolasuite.com
Website: 🌍 Visit CARET Legal Website
Privacy Policy: https://zolasuite.com/terms-of-service/
Developer: CARET Legal
3 Most reported problems 😔💔
Avoid this software
by Ken55678
The app does not allow reviewing of invoices, severely limiting its functionality. The app and desktop software does not have a draft entry capability, so you have to enter every field in before it will accept the entry, and then cumbersomely open the entry in edit mode to change anything.
On the accounting side, basic financial information that every law firm needs (like what has been invoiced for a particular attorney or the firm for a set period) is missing. Only what has been entered into the system.
Our outdated and unsupported prior system was much better, frankly.
Worked before changing to Caret
by Dmgwork
Constantly gives errors and developer is unresponsive to reports
Meh
by BUDDING BUSINESS
I was really excited to use Zola Suite after speaking with their sakes rep, Skyela. I jumped right in with both feet & connected LawPay, entered clients, & used the functionality.
Right away, it was clunky. You’re limited in the number of calendars you can connect, which for es you to leave the platform often through the day. Each time I left the platform, I realized it took longer for me to return.
Personally, I’m looking forward an all-in-one container where I can access everything I need. Each time I leave, my time tracker gets messed up. Each function requires another window to open — it’s not uncommon to have 10+ windows opening.
The functionality is far less than Clio. It has a CRM platform built in, but doesn’t really do much more than capture names, and you can’t access it at all in the app. You have to use the web browser.
They sell you as if you won’t need a third party accounting system AT ALL! Watch their videos, they push this hard. Except it’s a lie. You can’t run payroll or generate 1099’s.
I tried to address the issues with the company and seek discounts so my bookkeeper could access the platform, for example. Skyela literally told me she didn’t care about having us as a client. So…
Takeaway: they are willing to work with large firms, not small ones who are growing The “discounted” cost of $1k monthly is per user and to get an assistant, bookkeeper & accountant access, you’re looking at annual fees of $4k, let alone contractors. The functionality isn’t fully built out. The app isn’t entirely functional either.
Skip it & go straight to Clio who has years more experience and a better platform.
Have a Problem with CARET Legal? Report Issue
Why should I report an Issue with CARET Legal?
- Pulling issues faced by users like you is a good way to draw attention of CARET Legal to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CARET Legal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CARET Legal.
