Reviews

If you created a service call in Service Management and assigned a task that had subtasks to an appointment but not to a piece of equipment, the subtasks weren’t synced to the device.

When AllowModifyNewEquipmentID = False in the setup options and no next number was set up for equipment records in Service Management, a sync error would sometimes be displayed if you tried to add an equipment record.

If VEI is registered, service call creation for inbound calls sometimes failed while syncing tasks and task responses to the middle-tier database.

This issue also occurred if you assigned a task list that had tasks and subtasks to a piece of equipment on the appointment.

Now, the appointment can’t be completed until all tasks have a status other than the default task status that’s specified in the DefaultTaskStatus setting.