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13 User reports:
App has problems
 User reports 13

⚠️ Most reported problems ⚠️
Not working
53.8%

Login
38.5%

Connection
7.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Once Problems 🔥

- The primary decision-making factor is a person's picture, with no additional information provided.

- The app does not allow users to set a maximum distance for matches.

- The section where users rate profiles by attractiveness is not useful.

- The app promises 4 potential matches per day with VIP subscription, but often only provides one and requires additional payment for more matches.

- There are many fake reviews meant to raise the average score of the app.

- The app is expensive for the few real users it has.

Have a Problem with Once - Date better matches? Report Issue




Common Once Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Once iPhone Issues and Solutions

  2. Once Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: support@getonce.com

Website: 🌍 Visit Once Website

Privacy Policy: https://www.getonce.com/policy/?mobile=true

Developer: Xeanco Ltd




‼️ Outages Happening Right Now

  • May 30, 2025, 02:26 AM

    a user from Edgemoor, United States reported problems with Once : Connection

  • Feb 23, 2025, 10:34 AM

    a user from Bourges, France reported problems with Once : Not working

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