FedEx Office Reviews

by King Durti

I placed an order for a canvas picture and once the order was made I was sent a receipt that went to the wrong store. I chose my local store, but for some reason the order was sent to a store 2 1/2 hours away. I called to cancel and was hung up on twice. I didn’t receive the attention and service I expected from FedEx. Now i have an order I can not get to because it says I must pay in store. Now I’m sure there will be some extraordinary price attached that you think I will pay.

by -Element-

I recently went to the local Fed Ex office to print off photos and was very happy with the photo quality over many of the online select and ship competitors. So I decided to try FedExOffice . It is nearly non functional. It takes forever to load from your camera roll. In fact it could only see the last 3-4 photos. Then when you select a photo, there isn’t an option to simply print photos, you can only print posters and canvas. It’s sad that FedExOffice experience isn’t faster and easier than going in to the store. Please improve the experience. You should be able to print all photo types and select photos to upload much faster to be a viable solution.

by DustinGranger

I always use Etsy to order invitations and print via FedEx and pick up. This was the most complicated FedExOffice has been. I was unable to choose a standard invitation size of 5x7” on FedExOffice . I even tried to go on the regular computer and the option didn’t exist there either. It had really weird options for invitation sizes that I have never even seen before. It didn’t have the option for cutting or for choosing “no envelopes” online. Very very confusing and wasted about an hour and a half of my time. Finally I called the store and the man said to put it all in the special instructions and submit anyway. Online with the laptop didn’t even have a spot for that so I had to go back to FedExOffice and do it there. Ugh.

by Yozhik*

Spoke with Customer Service today and was told there is a known issue that ever since iPhone 7, they’re aware FedExOffice crashes if you try to use your FedEx account number. You would think they would have updated that by now, since I’m writing this review from an iPhone X. Turns out you also can’t delete your FedEx account number from FedExOffice without it crashing. I routinely place orders under a dollar, so a credit card is not an option for me because they won’t accept a credit card payment for less than a dollar. If they gave me the option to pay the difference between my order and the dollar, just so I could finish my order, I would totally pay it, but they’ve never offered it. Step up your game developers!

by ArtemisSage

Not easy to use compared to the tracking apps I have. Have the hardest time logging in every time. It doesn’t give you an option of alternative methods of recovering your password. I write everything down and since it doesn’t show you the password when you add it.... then I can’t tell if I added an uppercase in the wrong place. Then the security questions should be easy enough... are they case sensitive? Idk... it doesn’t tell me. What isn’t matching? Email me a freaking recovery password or text me the recovery password.... don’t lock me out of my account for an hour for several failed attempts, I have the password written down.... and it’s not working.... ugh! I’m tracking a package.... why did I even try to log in to this stupid thing

by Myztiquems

I submitted an order before the store opened. One of the items I sent was a pages document (Apple word doc). FedExOffice said that it was a non-standard format but it still could be used however preview and online payment would be disabled. No worries I’ll just pay when I get to the store. I get to the store and they informed me that they cannot process a pages document. OK just print the other document I sent. When I checked out the cost to print my other document was almost $10 more than I would have paid if I paid through FedExOffice . Great that they offer a discount to use FedExOffice but horrible that this was not caught at the store and they actually charged me the extra amount. I have been going to this location for over 20 years and I have never felt more taken advantage of than I did today.

App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print.

by KatieZ-M

When you print something from FedExOffice to a local store, there is apparently no guarantee that anything will actually come out on the other side. I spent $300 printing things for my wedding and the store never printed them because of “computer updates,” though none of this stopped FedEx from taking my payment. There was no notification that “updates” would be occurring, either. When I asked the store clerk for a refund, I was send on a customer service wild goose chase. On top of all this, I had to pay again for the card stock in order to print the things myself. Unbelievable.

by Hawaii Listener

I just spent two hours trying to put pictures on a google drive, extract them, and then print them using the FedEx office app. There is no clear photo printing option. Pictures cannot be put in the cart and then ordered altogether, and the whole process took much too long. I prefer the Costco app for ordering pictures. I have more picture size options and FedExOffice is easier to use. I had to use this FedEx because the pick-up person was nearer this office than Costco. Very unhappy with the process. Trying to do it on my laptop only got me locked out of my account.

by Sylectra

One of the main purposes of an app like this is to facilitate quick print jobs. In that, it fails. It took me 25 mins of fiddling to determine that it wasn't going to be practical to use FedExOffice . And I am a quick study with this stuff...

I downloaded FedExOffice , created an account, linked my account with Google Drive, added a file from Google Drive, initiated the print job, searched for and selected a store for pickup, added credit card information (why am I asked to type my name twice?), then was told the minimum order is $1.00 (why not notify users earlier?), so I went back and ordered more printouts, had to search for and select the store(why not save this from the previous session?), added credit card info (again typing my name twice), got through checkout, and was informed my printout would be ready to pick up in two hours(why not warn consumers at beginning of this process?).
I was standing in the store when I got this unwelcome news. So I asked the store associate for help and, though friendly, he was unable to move the print job up for me. I ended up abandoning that job and using the email to Fedex option which was very fast.

Fedex, I feel like the user interface stuff you missed is really basic, like 101 stuff. Get it right before you launch it. Deleted.

by Snazzyray

FedExOffice has potential. It was very easy to use, and for a single print job it made life easier. But it's buggy and crashed several times while I tried out various print options, forcing me to close FedExOffice and start over each time. The selection from the camera roll interface is also very poor. Why have a single line of photos scrolling at the bottom? If your photo is far back in your camera feed this becomes a hassle. Open up the traditional camera roll selection options with more icons, then show me a large preview.

by Greg A. Brown

The upside to FedExOffice is you don’t have to register or anything, but the checkout formfields aren’t coded in such a way that iOS offers to auto fill them with information it knows. (Like address or credit card.)

It also doesn’t show any sort of estimate on when orders will be ready—or set any expectation of a wait at all—so you might show up at the store expecting them to be printed immediately but they’re still finishing up preceding orders.

by AIRP5728

Assignment due for class at nwtc and my local fire department and they helped me complete my goals same day and they were very busy the whole time I was stressed for myself taking almost entire time to get my stuff done the team at my FedEx knocked it out for me.

Awesome team all the way.

by JulJul73

Leanna helped me at the Westwood location (Center # 5927, Location SMOKK). It was super busy and I had moved to two lines to wait some more but Leanna came over and told she would help me at another register. She was friendly, positive, courteous and moved fast but never rushed me to fill out the paperwork. There should be more people like Leanna in the world.

by Hair Boss

Ive been using FedExOffice for years. Even when I’m traveling. It I love FedExOffice it’s so easy and fast to use. I’ve used it all over the country. so easy to upload a print job chose laminated or whatever you like, pay ahead and go pick it up. They are usually very fast and helpful at the store as well. Love it.

by $moki

I have only printed text on a regular sheet of paper. I won't ever buy a printer again with this service. While the service is good, it could be much better. Why can't I just increase my order from less than a dollar to $1.00 (the minimum). The extra roundup cost could go to charity if FedEx doesn't like free money. There is no reason to waste the customers time by forcing the customer to buy more printing than is needed. Also the dollar minimum comes up at the very end of the transaction. If you re-enter or update your credit card, you will need to lose the CC updates, go back and buy more printing, then update card again. Why can't I set a favorite store?

by Fooleryland

Works great once you’re used to it. It can be a bit confusing at first, and I have made a couple of rookie mistakes because I missed the order summary “2 pages, single side, color, 24lb paper,” etc.) in its tiny print. But I love the results and the ease of ordering simple print jobs without having to talk on the phone.

by Chucky Arla

Love FedExOffice, it’s actually easier than doing it on the laptop. Have problems putting in coupons sometimes and then I have to complete the order on the laptop as it jacks up FedExOffice . Also can’t update my credit card info which means I have to reenter it each time but all in all, handy as a small pot!

by The Angry Flower

Well thought out app and useful tool for productivity on majority of issues. It, used in conjunction with the website, are actually MORE USEFUL and EFFECTIVE than speaking to a live agent on their customer service phone line- who was virtually useless compared to FedExOffice+website, which solved my issue within 10 minutes... so there you go.

by Annette W/ Alpha Omega PS

We own a property services company and ran out of notices while securing properties. As it was not feasible to travel back to the office(an hour away) for more notices, this option saved time and money! User friendly app allowed upload directly from email! Worked great! We will be using this a lot! Please expand the number of locations we can utilize this service! Thank you!!!

by VidaXoXo

Today was the first time using FedExOffice. I actually needed to print some important documents for school. I was in a rush, I have no printer. Long story short I found FedExOffice and I swear it made my life so easy. Took off so much stress! I was able to see a list of locations near me, and when I got there I found all my stuff ready. Great app great service. Will definitely use again.

by Earl Gray Tea Latte, Please

Not easy to use compared to the tracking apps I have. Have the hardest time logging in every time. It doesn’t give you an option of alternative methods of recovering your password. I write everything down and since it doesn’t show you the password when you add it.... then I can’t tell if I added an uppercase in the wrong place. Then the security questions should be easy enough... are they case sensitive? Idk... it doesn’t tell me. What isn’t matching? Email me a freaking recovery password or text me the recovery password.... don’t lock me out of my account for an hour for several failed attempts, I have the password written down.... and it’s not working.... ugh! I’m tracking a package.... why did I even try to log in to this stupid thing

by THzALot

FedExOffice has potential. It was very easy to use, and for a single print job it made life easier. But it's buggy and crashed several times while I tried out various print options, forcing me to close FedExOffice and start over each time. The selection from the camera roll interface is also very poor. Why have a single line of photos scrolling at the bottom? If your photo is far back in your camera feed this becomes a hassle. Open up the traditional camera roll selection options with more icons, then show me a large preview.

by IMJEIM

This is a great great app! I love it. As someone with no admin support and who needs to send docs to my sales org, customers, or industry allies and who’s rarely on my laptop, I can send docs from my phone to FedEx Print shops across the US. My only issue is that the list of Store locations is more limited than on the web site. Kinda frustrating especially when traveling and I have to Uber to a store when there’s one 2 blocks away that’s not listed on FedExOffice but is on the www.

by Lrsuarez83

I just have to say the Fed ex at the Babcock location is totally awesome. The customer service on the phone was very professional and handled very well. I had done an online order maybe an hour ago and just realized that I messed up on it. I called them to see if they could correct the problem and get more copies made of exactly how I had done the first one. And she was like absolutely, no problem we’ll have it ready for you when you get here, and you can just pay for it when you get here instead of trying to pay by card over the phone since your driving.

This was a very important order, as it is my resume, cover letter, and two letters of recommendation for a multi panel interview.

It’s my fault for waiting to the last minute, but I am so thankful that they were able to get this done and even add to my order to correct my mistake. They are awesome. Thank you so much FedEx